Ticket #1836505 | Omron Freshdesk Assist

AOI US Resolved

SPI Software install

CustomerMathison, David

CompanyNot indexed

Priority2

TypeFYI-No Action Required

UpdatedAug 21, 2026 at 9:04 AM

Thread4 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Resolved (4)
Created: Aug 13, 2026 at 10:31 AM
Requester: Mathison, David <dmathison@keytronic.com>
Company: Not indexed
Last synced: Aug 21, 2026 at 9:19 AM
Resolved: Aug 21, 2026 at 9:04 AM
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open

Current case

Customer issue

Our SPI station is dead. We have a spare PC from another SPI installation, but there is no software loaded. Can Omron load the SPI programming software and configure this machine? David Mathison Senior Process Engineer (MN) [cid:keylogo_208x50_04c1f041-eeb2-4999-a226-f8eeef885a5b.png] [cid:badge_ps_25_f9cef8ef-7cf8-4ffd-adf1-2b4f3d8d1826.png] office: [phone] 7015 55th Street North fax: [phone] Oakdale, MN 55128 [email] keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

Conversation

Engineer and customer thread

4 messages

Francisco Villalpando Omron reply | Aug 13, 2026 at 4:38 PM

Hello David, Yes, we can help to install software and connect SPI, Eric can send you a quote for the service. Our earliest availability would be Monday. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
Customer Customer reply | Aug 14, 2026 at 9:27 AM

Hi Francisco - Let's schedule the install at your earliest connivence on Monday. Please work with Juan Burrola. Thank you. David Mathison Senior Process Engineer (MN) [cid:keylogo_208x50_f356fb19-aa04-44c0-862b-f1d81a3536d7.png] [cid:badge_ps_25_1cbd7dca-4b20-44e4-ae87-dc58dbb0b0a7.png] office: [phone] 7015 55th Street North fax: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________

2 tiny or repeated images hidden.
Customer Customer reply | Aug 14, 2026 at 9:29 AM

Hi Francisco - Just an FYI - Today is my last day with KeyTronic. I have decided to retire and will be moving to Greece in September. Thanks for all your help and support over the last few years. You and your team have been great to work with. Thanks again. Dave David Mathison Senior Process Engineer (MN) [cid:keylogo_208x50_f356fb19-aa04-44c0-862b-f1d81a3536d7.png] [cid:badge_ps_25_1cbd7dca-4b20-44e4-ae87-dc58dbb0b0a7.png] office: [phone] 7015 55th Street North fax: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________

4 tiny or repeated images hidden.
Jeremiah Soliz Omron reply | Aug 14, 2026 at 9:33 AM

Hello David, Congrats on retirement! Wow! Wish nothing but the best for you!

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case18 pts

Previous cases

1 Past case Weak
#1624990 Keytronic - MN - RVSXray software issue
Matched in subject, ticket text, conversation: software, keytronic, any, phone, cid

Keytronic - MN - RVSXray software issue Good morning, The RVSXray software is not loading up the PCB image window and the virtual cross section 'Component Entire Window' is not displayed. The virtual cross-section Viewer 'Zoom' is stuck at 70%. Vcs Service and...
Raw retrieval score 37
2 Past case Weak
#1831179 Keytronic - Oakdale, MN - request for v-TS install
Matched in subject, ticket text, conversation: install, keytronic, any, phone, cid

Keytronic - Oakdale, MN - request for v-TS install Good morning, Requesting support to install v-TS on a workstation. We have TeamViewer on the PC. Please let me know if the server is required for installing v-TS, I don't have the credentials to provide access...
Raw retrieval score 36
3 Past case Weak
#1730813 VT teaching app install
Matched in subject, ticket text, conversation: install, any, phone, cid, png

VT teaching app install Hello It was brought to my attention that we have a VT teaching app that needs to be reinstalled on one of our QC's computer. The app is there however it brings up a error when loading the app I believe this app will need to be reinstal...
Raw retrieval score 33

Knowledge base

1 KB guidance Weak
SOP: SPI VP9000 Data Station Install Prerequisite Sequence
kb/20_sops/spi-vp9000-datastation-install-prerequisite-sequence.md | spi, install

# SOP: SPI VP9000 Data Station Install Prerequisite Sequence ## Purpose Use this when VP9000 Data Station install/runtime issues appear after a partial install, missing prerequisite, driver/key recognition failure, or path/share mapping problem. ## Core Pat...
Raw retrieval score 14
2 KB guidance Weak
AOI/SPI MES Example Output File Request
kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md | spi, software

# AOI/SPI MES Example Output File Request Use this when a customer or MES vendor asks for example AOI/SPI output files for integration planning. ## Clarify First 1. Which machine family is involved: AOI, SPI, AXI, or a mixed line? 2. Which integration metho...
Raw retrieval score 8
3 KB guidance Weak
SPI VP9000 False Void / Lighting Extraction
kb/30_quick_reference/spi-vp9000-false-void-lighting-extraction.md | spi

# SPI VP9000 False Void / Lighting Extraction ## When To Use Use this when a VP9000 customer reports apparent false void behavior or confusion about blue/background regions in paste images. ## Core Pattern Some complaints that look like paste void defects...
Raw retrieval score 7

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (32/100)
Reason: Matched spi, software, install, any, phone, cid, png, email, keytronic; top ticket #1624990 scored 37; top KB match scored 14.

Similar historical tickets:
- #1624990: Keytronic - MN - RVSXray software issue (score 37) - https://omronelectronicsllc.freshdesk.com/a/tickets/1624990
- #1831179: Keytronic - Oakdale, MN - request for v-TS install (score 36) - https://omronelectronicsllc.freshdesk.com/a/tickets/1831179
- #1730813: VT teaching app install (score 33) - https://omronelectronicsllc.freshdesk.com/a/tickets/1730813

Relevant KB docs:
- SOP: SPI VP9000 Data Station Install Prerequisite Sequence (kb/20_sops/spi-vp9000-datastation-install-prerequisite-sequence.md, score 14)
- AOI/SPI MES Example Output File Request (kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md, score 8)
- SPI VP9000 False Void / Lighting Extraction (kb/30_quick_reference/spi-vp9000-false-void-lighting-extraction.md, score 7)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1836505 SPI Software install

Customer Mathison, David

Company Not indexed

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