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Ticket #1831179

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AOI US Closed

Keytronic - Oakdale, MN - request for v-TS install

CustomerFodor, Tamas
CompanyNot indexed
Priority2
TypeFYI-No Action Required
UpdatedAug 16, 2026 at 4:25 PM
Thread9 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Aug 6, 2026 at 9:27 AM
Requester
Fodor, Tamas <tfodor@keytronic.com>
Company
Not indexed
Last synced
Aug 16, 2026 at 4:38 PM
Resolved
Aug 6, 2026 at 11:46 AM
Closed
Aug 14, 2026 at 3:37 PM
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, AOI - New CSAT Received, LOCKED

Current case

Customer issue

Good morning, Requesting support to install v-TS on a workstation. We have TeamViewer on the PC. Please let me know if the server is required for installing v-TS, I don't have the credentials to provide access. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_bbd3eb93-6727-44fa-b710-bdda3b5dcba5.png] [cid:badge_ps_25_b443c943-8b12-4814-87e8-575bb98241a4.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

Conversation

Engineer and customer thread

9 messages
  1. Francisco Villalpando Omron reply | Aug 6, 2026 at 9:50 AM
    Hello Tamas, V-TS software is licensed controlled did you acquired a new license already? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  2. Customer Customer reply | Aug 6, 2026 at 9:53 AM
    Hi Francisco, We had v-TS installed on the same PC for a different user. Do we need a license if it's on the same PC? Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________
  3. Francisco Villalpando Omron reply | Aug 6, 2026 at 10:39 AM
    Hello Tamas, IF software is already installed you just need to create a shortcut, Open C:\Program Files\Omron\V-TS\ and create a shortcut from VT-Teaching Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  4. Customer Customer reply | Aug 6, 2026 at 10:50 AM
    Francisco, Looks like it is an older version, changing install request to update request. [cid:dad98e1a-5ea1-47e4-8973-af9a487da3d7] Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________
  5. Francisco Villalpando Omron reply | Aug 6, 2026 at 11:23 AM
    Hello Tamas, Please provide team viewer access and log in to the PC using the user you mentioned does not have the VTS- I may need admin right to run the installer again Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  6. Customer Customer reply | Aug 6, 2026 at 11:24 AM
    ID: 106 122 747 PSW: q8k2g2 Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________
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  7. Francisco Villalpando Omron reply | Aug 6, 2026 at 11:46 AM
    Hello Tamas, Thanks, I updated software and IP address and it worked again. ​ Best Regards Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  8. Omron Application Engineer Omron reply | Aug 6, 2026 at 1:26 PM
    No sanitized conversation text indexed.
  9. Customer Customer reply | Aug 7, 2026 at 11:23 AM
    Private
    No sanitized conversation text indexed.