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Ticket #1624990

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AOI US Closed

Keytronic - MN - RVSXray software issue

CustomerNot indexed
CompanyNot indexed
Priority1
TypeAOI - No Action Required
UpdatedNov 13, 2025 at 6:28 PM
Thread25 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Oct 28, 2025 at 8:01 AM
Requester
Not indexed
Company
Not indexed
Last synced
May 19, 2026 at 1:25 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - Reply Open, LOCKED

Current case

Customer issue

Good morning, The RVSXray software is not loading up the PCB image window and the virtual cross section 'Component Entire Window' is not displayed. The virtual cross-section Viewer 'Zoom' is stuck at 70%. Vcs Service and the PC restart did not restore software features and functionality. Please advise how to resolve this issue. [cid:fb11ab01-4926-42bd-9f20-b2aca5e66ed1] Tamas Fodor Process Engineer office: [phone] fax: [phone] cell: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

Conversation

Engineer and customer thread

25 messages
  1. Omron Application Engineer Omron reply | Oct 29, 2025 at 12:05 AM
    Hello Tamas, Couple things here I'd like for you to try. #1. Can you please goto C:\Program Files\OMRON\VirtualCrossSectionViewer\ and show us the contents of the "save.ini" file? #2. For the zoom issue, this is way out of left field, but can you update the Nvidia drivers for that machine please? This might resolve this..."MIGHT." ​Please let us know the result? Thanks
  2. Customer Customer reply | Oct 29, 2025 at 8:43 AM
    Hello Jeremiah, I don't see a 'save.ini' file in the folder. I updated drivers with windows update, no change in the software zoom and 'Component Entire Window' is not displayed. [cid:acc5d7e6-7dcd-48c5-8656-e51be35dcde2] Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
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  3. Customer Customer reply | Oct 29, 2025 at 10:36 AM
    Jeremiah, There is an update available to update to Windows 11, can we update the PC? Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
  4. Omron Application Engineer Omron reply | Oct 29, 2025 at 12:00 PM
    Hello Tamas, It is ok to update to windows 11. also can you please tell me the type of Nvidia graphics card you have in that machine? I don’t trust windows update so I’m going to search for those drivers myself.
  5. Customer Customer reply | Oct 30, 2025 at 10:13 AM
    Good morning, Graphics card: Name - NVIDIA RTX A2000 12GB Driver version - 32.0.15.7216 Driver date - 01/26/2025 I updated to windows 11 yesterday. RVSXray is still not functioning as expected, same windows missing and zoom is not working. Do we need a 'save.ini' file in the folder you asked me to look for it? Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
  6. Omron Application Engineer Omron reply | Oct 30, 2025 at 3:08 PM
    Hello Tamas, Is team viewer available ?
  7. Customer Customer reply | Oct 30, 2025 at 3:54 PM
    Hi Francisco, TeamViewer credentials: 505 991 046 u1e5wzfb Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  8. Customer Customer reply | Oct 31, 2025 at 9:24 AM
    Good morning, This morning the PC was on with a dark screen on the monitor, it seems to be overheating. I turned it off and on again. I will monitor and update if it happens again. Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
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  9. Omron Application Engineer Omron reply | Oct 31, 2025 at 11:49 AM
    Hello Tamas, I think there could be a version issue between the main software and the RVSXray software. Can you let me know the version of the main VT-X750 software (we have it as 6.05.00A), as well as the versions of RVSXray and Virtaul cross-section viewer? See screenshots below for examples: Regards,
  10. Customer Customer reply | Oct 31, 2025 at 11:49 AM
    Private
    ALERT: This message originated outside of the Keytronic network. BE CAUTIOUS before clicking any link or opening an attachment. I will be out of the office Friday, October 15, returning Monday, November 3. I will have limited access to email and phone during this time. Jason Harry Systems Administrator office: [phone] fax: [phone] [email] [Keytronic Logo] 7015 55th Street North Oakdale, MN 55128 keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

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  11. Customer Customer reply | Oct 31, 2025 at 12:33 PM
    Hello Brian, VT-X750 - 6.05.00A Rev. 32271 PLC Ver. 6.200I RVSXRay - 3.01.00S Virtual cross-section viewer - 1.04.00M Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  12. Omron Application Engineer Omron reply | Oct 31, 2025 at 3:23 PM
    Hello Tamas, Those versions match up, can you provide Teamviewer access again? Regards,
  13. Customer Customer reply | Oct 31, 2025 at 4:08 PM
    Hello, 505991046 uv3xn8f3 Get Outlook for iOS Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  14. Customer Customer reply | Nov 3, 2025 at 8:36 AM
    Good morning, Brian Here is TeamViewer: ID: 505 991 046 PSW: b4v3nx6k The PC was hot and the monitor was dark on Saturday again, I just turned it on again. It overheated and had a blank screen 3 times last week. Jason Do we have a license for TeamViewer? [cid:49a1483f-2e53-4e99-bc14-975b292e97c8] Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  15. Omron Application Engineer Omron reply | Nov 3, 2025 at 8:59 AM
    Hello Tamas, Could you please open the PC and verify that all PCI and graphics cards are fully seated? The overheating symptoms point toward a possible hardware issue. I’ve seen this happen before with Lenovo systems — once, a graphics card was sitting slightly uneven, which caused gold-pin damage and shorted the card. In that case, Lenovo’s onsite technician replaced the part under their extended warranty. These Lenovo PCs usually come with support coverage through their warranty service. Please go to Lenovo’s support site and enter the system’s serial/tag number to confirm its warranty status and start a service request if eligible. If you prefer, Lenovo can often dispatch a technician to inspect the system onsite. Thank you,
  16. Customer Customer reply | Nov 3, 2025 at 9:05 AM
    Brian, Can we install a copy of RVSXRay on my PC? We have product that we need to inspect to meet deadlines. Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  17. Customer Customer reply | Nov 3, 2025 at 9:07 AM
    Jeremiah* Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
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  18. Omron Application Engineer Omron reply | Nov 3, 2025 at 9:12 AM
    Hello Tamas, Can you please give me teamviewer access to that PC? I'll login and look right now. Also, Omron holds the teamviewer licenses for this, so no need to get a teamviewer license on your end. To get this software on another PC, we need a PC with similar specs. Let me know?
  19. Customer Customer reply | Nov 3, 2025 at 9:18 AM
    Jeremiah, ID: 864 905 447 PSW: rsp2a8fv Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  20. Customer Customer reply | Nov 3, 2025 at 9:38 AM
    Adding Dave. Jeremiah Dave Mathison has access to the server. Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  21. Omron Application Engineer Omron reply | Nov 3, 2025 at 9:44 AM
    Hello Tamas, I was able to remote to the RVSX PC from your PC. Can you please give me the new password for the teamviewer ID 864 905 447 ? I was kicked for some reason. Let me know?
  22. Customer Customer reply | Nov 3, 2025 at 9:47 AM
    864 905 447 acihx4aw Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________

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  23. Customer Customer reply | Nov 3, 2025 at 9:49 AM
    https://teams.microsoft.com/meet/2500136802905?p=WZJHl0neNtGAEKKSHB I will open screen connect to the server from this Teams meeting David Mathison Senior Process Engineer (MN) office: [phone] fax: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. ________________________________

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  24. Omron Application Engineer Omron reply | Nov 3, 2025 at 10:37 AM
    Hello Tamas, https://pcsupport.lenovo.com/us/en/products/workstations/thinkstation-p-series-workstations/thinkstation-p3-ultra/30hb/30hbs00l00/mj0lbv1l/warranty ​Here is that link I told you about, please go there and start a service inquiry about that PC overheating. As far as the Zooming in and out, we believe we have that resolved. Tamas also said that multiple windows were not showing up. I have modified the RVSxray.ini file, and adjusted those windows position for one monitor. Tamas please let us know if that PC keeps overheating today. Thanks,
  25. Omron internal Private note | Nov 3, 2025 at 10:38 AM
    Private
    Guys, is it ok to install RVSxray client on Tamas's main PC if the Lenovo PC keeps overheating and stopping him from doing his work? Let me know, thanks.