AOI support workspace

Ticket #1730813

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AOI US Closed

VT teaching app install

CustomerNot indexed
CompanyNot indexed
Priority2
TypeAOI - No Action Required
UpdatedApr 9, 2026 at 3:28 PM
Thread9 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Mar 25, 2026 at 4:32 PM
Requester
Not indexed
Company
Not indexed
Last synced
Aug 2, 2026 at 9:57 PM
Resolved
Mar 30, 2026 at 10:56 AM
Closed
Apr 7, 2026 at 2:24 PM
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hello It was brought to my attention that we have a VT teaching app that needs to be reinstalled on one of our QC's computer. The app is there however it brings up a error when loading the app I believe this app will need to be reinstalled. Could someone assist us with this? I have added Brent Spradlin to this email, he is our Sr Process Engineer if there is any questions he might be able to answer. James Stout Computer Support Technician office: [phone] [cid:keylogo_208x50_bbd3eb93-6727-44fa-b710-bdda3b5dcba5.png] [cid:badge_ps_25_b443c943-8b12-4814-87e8-575bb98241a4.png] fax: 5564 Chief Truman Brewer Street cell: [phone] Springdale, AR 72764 [email] keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

Conversation

Engineer and customer thread

9 messages
  1. Omron Application Engineer Omron reply | Mar 25, 2026 at 4:49 PM
    Hello James, What is the error message on the app? Does the PC have access to the AOI server? The VTS application needs local admin access to run and should have access to the AOI server. The firewall must be turned off as well. Please send the screenshot of the error and log file from c:\program file\Omron\vts\loxxxx_date folder. Please collect the log after the VTS application error out. Best Regards
  2. Customer Customer reply | Mar 26, 2026 at 8:33 AM
    Here is what I have for error logs and screen shot, when you say access to AOI, it should have a mapped drive or at least be on the same network? I believe the AOI and this workstation are on the same VLAN. Also the VTS is ran as admin along with the firewall is off. James Stout Computer Support Technician office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: 5564 Chief Truman Brewer Street cell: [phone] Springdale, AR 72764 [email] keytronic.com
    screenshot_VTS_ERROR.png
    screenshot_VTS_ERROR.png

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  3. Omron Application Engineer Omron reply | Mar 26, 2026 at 11:01 AM
    Hello James, It seems like one of the config files is corrupted. you can perhaps copy C:program Files\Omron\VTS from a working computer and paste in on the one with issues. Let us know if that fix your issues Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  4. Customer Customer reply | Mar 26, 2026 at 11:01 AM
    Private
    I will be out of the office March 25–27 with limited access to email and may have delayed responses. I will respond as soon as I am able. Thank you, Jeff
  5. Customer Customer reply | Mar 26, 2026 at 11:01 AM
    Private
    ALERT: This message originated outside of the Keytronic network. BE CAUTIOUS before clicking any link or opening an attachment.   Hello, I will be out of the office, returning Monday 3/23. Thanks, JT Jeff Taylor Technical Support Manager office: [phone] [Keytronic Logo] [OneKeytronic Badge Logo] fax: [phone] 4424 N. Sullivan Road cell: [phone] Spokane Valley, WA 99216 [email] keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

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  6. Customer Customer reply | Mar 26, 2026 at 11:34 AM
    That fixed the issue and I was able to get into VTS. I appreciate the help on that, I do have one other question. We are wanting to install this on a few more pc's, do we need to purchase licenses for these ? James Stout Computer Support Technician office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: 5564 Chief Truman Brewer Street cell: [phone] Springdale, AR 72764 [email] keytronic.com

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  7. Omron Application Engineer Omron reply | Mar 26, 2026 at 1:02 PM
    Hello James, Great!. The teaching station software is license‑based, and our records show that Keytronic currently has three licenses. If you would like to install it it on additional PCs, Omron can provide a quote for both the licenses and the PCs, or for the licenses only ​ Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  8. Omron internal Private note | Mar 30, 2026 at 11:27 AM
    Private
    Subject: RE: VT teaching app install [ AOI Case# 1730813] has been resolved. Description: Hello James, Thank you for your recent inquiry. We’re pleased to inform you that your case 1730813 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Francisco Javier Villalpando Your Omron AOI Technical Support Group
  9. Omron internal Private note | Mar 30, 2026 at 12:25 PM
    Private
    Subject: RE: VT teaching app install [ AOI Case# 1730813] has been resolved. Description: Hello James, Thank you for your recent inquiry. We’re pleased to inform you that your case 1730813 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Francisco Javier Villalpando Your Omron AOI Technical Support Group