Ticket #1646579

Hi Eric, We are still interested in upgrading but this will happen next year hopefully in first quarter. I have 2 questions about this quote. 1. I was asked to see if the price of the quote changes if we provided you a way to do this change remotely? 2. If we upgrade the server will we also have to update the software on the computers and/or the omron machine? Thanks, John John Stokes | End User Field Tech II ​​​​ Federal Signal | 2645 Federal Signal Drive | University Park, Illinois 60484 | www.fedsig.com | [federal signal facebook icon] [federal signal youtube icon] [federal signal Instagram icon] [federal signal LinkedIn icon] [email] ​For any IT-related issues, click here or you can call the FS IT Service Desk 888‑337‑4357. This correspondence may contain confidential information intended for the use of the individual or entity to which it is addressed. If the reader of this electronic message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. From: [email] Sent: Thursday, October 2, 2025 3:32 PM To: Stokes, John ; Hoeksema, Jason Peter ; Harty, George ; [email] Cc: [email] [email] [email] Subject: RE: AOI P036NOMRNAPP01 ** Think Before You Click: This email originated outside our organization ** Hi FS Team, Please see the attached updated quote. Thanks! Best Regards, Eric McElmurry [This is Eric McElmurry's card. Their email is [email] Their phone number is +[phone].] From: Francisco Villalpando / OEI > Sent: Thursday, October 2, 2025 2:35 PM To: Eric McElmurry / OEI > Cc: Harty, George >; Hoeksema, Jason Peter >; Jeremy Orbach / OEI >; Stokes, John >; Tim Anderson / OEI >; AOISupport-US-A > Subject: RE: AOI P036NOMRNAPP01 @Eric McElmurry / OEI Could you please provide an updated quote to John. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Stokes, John [email] Sent: Thursday, October 2, 2025 12:09 PM To: Francisco Villalpando / OEI [email] ; Tim Anderson / OEI [email] ; AOISupport-US-A [email] Cc: Harty, George [email] ; Hoeksema, Jason Peter [email] ; Jeremy Orbach / OEI >; Eric McElmurry / OEI > Subject: RE: AOI P036NOMRNAPP01 Hi Francisco, Yes, I would like to see the quote for migrating the server. Thanks, John John Stokes | End User Field Tech II ​​​​ Federal Signal | 2645 Federal Signal Drive | University Park, Illinois 60484 | www.fedsig.com | [federal signal facebook icon] [federal signal youtube icon] [federal signal Instagram icon] [federal signal LinkedIn icon] [email] ​For any IT-related issues, click here or you can call the FS IT Service Desk 888‑337‑4357. This correspondence may contain confidential information intended for the use of the individual or entity to which it is addressed. If the reader of this electronic message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. From: [email] > Sent: Thursday, October 2, 2025 11:36 AM To: Stokes, John >; [email] ; [email] Cc: Harty, George >; Hoeksema, Jason Peter >; [email] ; [email] Subject: RE: AOI P036NOMRNAPP01 ** Think Before You Click: This email originated outside our organization ** Hi John Yes, Omron technician can help with server migration from physical to Virtual. Attached is the AOI server specification for Windows Server 2022. The disk partitions D and E are fixed, while the G drive is more flexible. I see you're currently using only a few gigabytes, so starting with 1TB for the G drive should be sufficient. Since this will be a VM, you can easily increase the size of the G drive later if needed. Would you like to receive a quotation for server migration service? [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Stokes, John > Sent: Thursday, October 2, 2025 10:33 AM To: Francisco Villalpando / OEI >; Tim Anderson / OEI >; AOISupport-US-A > Cc: Harty, George >; Hoeksema, Jason Peter >; Jeremy Orbach / OEI >; Eric McElmurry / OEI > Subject: RE: AOI P036NOMRNAPP01 Hi Francisco, I have done some more digging on my side and we have found that the current server Lenovo ThinkSystem SR550 has a warranty that expires in March of 2026. We looked at the current disk space and saw that not allot of space has been used over the last 2 + years on the Lenovo server. Could we setup a VM server in our environment with Windows Server 2022 and have your tech install the newest Omron software? We would be providing the Microsoft license. Do you happen to have a current sheet on hardware requirements if we do this under server 2022? Thanks, John [email] John Stokes | End User Field Tech II ​​​​ Federal Signal | 2645 Federal Signal Drive | University Park, Illinois 60484 | www.fedsig.com | [federal signal facebook icon] [federal signal youtube icon] [federal signal Instagram icon] [federal signal LinkedIn icon] [email] ​For any IT-related issues, click here or you can call the FS IT Service Desk 888‑337‑4357. This correspondence may contain confidential information intended for the use of the individual or entity to which it is addressed. If the reader of this electronic message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. From: [email] > Sent: Friday, August 15, 2025 4:17 PM To: Stokes, John >; [email] ; [email] Cc: Harty, George >; Hoeksema, Jason Peter >; [email] ; [email] Subject: RE: AOI P036NOMRNAPP01 ** Think Before You Click: This email originated outside our organization ** Hi John I believe Federal Signal is using a Lenovo ThinkSystem SR550, which appears to be compatible with Windows Server 2022. However, since the server was installed in 2023 with Windows Server 2016, you should have received a DVD containing only a Windows Server 2019 license. Best regards [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Stokes, John > Sent: Friday, August 15, 2025 2:45 PM To: Francisco Villalpando / OEI >; Tim Anderson / OEI >; AOISupport-US-A > Cc: Harty, George >; Hoeksema, Jason Peter >; Jeremy Orbach / OEI >; Eric McElmurry / OEI > Subject: RE: AOI P036NOMRNAPP01 Hi Francisco, I realize it has been a while since you heard back from Federal Signal. We are still planning to do this upgrade, but it will most likely be during the first quarter of 2026. I did have a few questions about this process. 1. Can you confirm if our current server will work with Windows Server 2022? 2. Does the new OS come with a Microsoft license for Server 2022, or will Federal Signal have to provide the license for the Omron server? Thanks, John John Stokes | End User Field Tech II ​​​​ Federal Signal | 2645 Federal Signal Drive | University Park, Illinois 60484 | www.fedsig.com | [federal signal facebook icon] [federal signal youtube icon] [federal signal Instagram icon] [federal signal LinkedIn icon] [email] ​For any IT-related issues, click here or you can call the FS IT Service Desk 888‑337‑4357. This correspondence may contain confidential information intended for the use of the individual or entity to which it is addressed. If the reader of this electronic message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. From: [email] > Sent: Monday, May 19, 2025 2:02 PM To: [email] ; Stokes, John >; [email] Cc: Harty, George >; Hoeksema, Jason Peter >; [email] ; [email] Subject: RE: AOI P036NOMRNAPP01 ** Think Before You Click: This email originated outside our organization ** Hi John Thank you for contacting Omron support. We understand your concerns and are pleased to inform you that Omron now supports Windows Server 2022. To facilitate this upgrade, the Omron software must be updated to the latest version, 4.05B, which includes an exciting new feature for automatic component creation using AI. To ensure a smooth transition, we will need to dispatch a service engineer to your site to perform the upgrade. While the software itself is provided at no cost, we kindly ask that you cover the labor and travel expenses associated with the service. If you wish to proceed, we would be happy to provide you with a detailed quote. Please let us know how you would like to move forward. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tim Anderson / OEI > Sent: Monday, May 19, 2025 12:54 PM To: Stokes, John >; AOISupport-US-A > Cc: Harty, George >; Hoeksema, Jason Peter >; Jeremy Orbach / OEI >; Eric McElmurry / OEI > Subject: RE: AOI P036NOMRNAPP01 Sorry, I missed adding Eric on the last send… [This is Tim Anderson's card. Their email is [email] Their phone number is +[phone].] From: Tim Anderson / OEI Sent: Monday, May 19, 2025 12:39 PM To: Stokes, John >; AOISupport-US-A > Cc: Harty, George >; Hoeksema, Jason Peter >; Jeremy Orbach / OEI > Subject: RE: AOI P036NOMRNAPP01 + Eric McElmurry – Omron AOI Account Manager [This is Tim Anderson's card. Their email is [email] Their phone number is +[phone].] From: Stokes, John > Sent: Monday, May 19, 2025 12:34 PM To: Tim Anderson / OEI >; AOISupport-US-A > Cc: Harty, George >; Hoeksema, Jason Peter >; Jeremy Orbach / OEI > Subject: AOI P036NOMRNAPP01 Hi, We have been told that the current AOI server is Windows Server 2016. The extended support ends January 12, 2027. Does Omron have a path to upgrade the OS version on this server? We realize there would be an additional cost to this upgrade. Thanks, John Assuming that you are still the application owner, this is to inform you that the server that your application resides currently runs on the operating system (OS) Windows Server 2016, which is already outside of mainstream support (ended January 11, 2022) and will be losing extended support (which includes security updates) on January 12, 2027. While Federal Signal normally has software assurance for the operating system, which allows the IT department to upgrade the OS to the next itineration of Windows server, this system does not have a Software Assurance, which will require new license. Additionally, what the IT department needs to know from you is, will the migration to the next OS version (Windows Server 2022) require a software upgrade of your application, and if so, will there be an additional cost for that upgrade? You may need to contact the software vendor to confirm whether or not that is the case, but it’s important for us to budget cost for the upcoming initiative. John Stokes | End User Field Tech II Federal Signal | 2645 Federal Signal Drive | University Park, Illinois 60484 | www.fedsig.com | [federal signal facebook icon] [federal signal youtube icon] [federal signal Instagram icon] [federal signal LinkedIn icon] [email] ​For any IT-related issues, click here or you can call the FS IT Service Desk 888‑337‑4357. This correspondence may contain confidential information intended for the use of the individual or entity to which it is addressed. If the reader of this electronic message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.