Ticket #1714392 | Omron Freshdesk Assist

AOI MX Waiting for Customer

Problem with the transport conveyor

Customerernesto. mx@mass. com. sg

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedMar 26, 2026 at 3:48 PM

Thread9 messages

Ticket metadata

Group: AOI MX (150000422415)
Status: Waiting for Customer (6)
Created: Mar 4, 2026 at 2:29 PM
Requester: ernesto. mx@mass. com. sg <ernesto.mx@mass.com.sg>
Company: Not indexed
Last synced: Aug 8, 2026 at 7:05 PM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK SP, A - 1 Hour Delay rslv, A-REOPEN, A - Reply Open

Current case

Customer issue

Hello and good morning, Juan-san, Today at Katolec we got a problem with the transport conveyor after CKD machine (line 5), the inspection for CKD send OK, but when pass to the conveyor this one send NG PCB detect, and i don't know why this happened, YJ-Link member said you did a some special setting in the communication cable SNEMA, i want too know if you have some information about that and can share, thanks for the inconvenience and have a nice day. [cid:9b96973e-8ee6-4126-8645-bd626242eda2] ---------------------------------MASS--------------------------------------------- MASS TRADING MEXICANA SA DE CV J. Ernesto Olvera Service Engineer Blvd. Bernardo Quintana 7001 Torre II suite 1002 Querétaro CP 76090 Tel: +52 ([phone] Email: [email] Website: http://www.mass.co.jp -----------------------------------------------------------------------------------------------

Conversation

Engineer and customer thread

9 messages

Francisco Villalpando Omron reply | Mar 5, 2026 at 11:18 AM

Hola Ernesto., -En la SPI, ve a la seccion, Manual Operation en la parte de conveyor width presiona los botones [phone] y despues CLR -Despues ve a la seccion function setting y has log in usando el usuario Advance (password:0000) -Depues presiona en el boton M/C Operation Setting, en la ventana que aparezca, selecciona la opcion en rojo que se indica en la siguiente imagen. Para finalizar presiona OK y has un ciclo de apagado en el equipo para reflejar los cambios. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]

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Omron internal Private note | Mar 9, 2026 at 2:26 PM

Private

Subject: RE: Problem with the transport conveyor [Caso AOI n.° 1714392] se ha resuelto. Description: Hola Ernesto., Gracias por su reciente consulta. Nos complace informarle que su caso 1714392 ha sido resuelto satisfactoriamente. Como siempre, estamos a su disposición para brindarle el apoyo que necesite. Si requiere asistencia adicional en el futuro, no dude en comunicarse con nosotros a través de nuestro correo electrónico de soporte: [email] En caso de que considere necesario un seguimiento adicional respecto a este caso, le agradeceremos que responda a este mensaje con una breve actualización, y con gusto le brindaremos la asistencia correspondiente. Francisco Javier Villalpando Su grupo de soporte técnico de Omron AOI
Customer Customer reply | Mar 11, 2026 at 12:10 PM

Buen día, Confirmo que el asunto anterior ha quedado resuelto satisfactoriamente. Por otro lado, solicito su asesoría técnica respecto al software CKD. Necesitamos integrar la máquina SPI de la nueva línea (5) al sistema, ya que actualmente solo es posible visualizar las dos máquinas existentes previamente. Adjunto una captura de pantalla del estado actual del servidor para su referencia. Quedo atento a sus instrucciones. Saludos cordiales. ---------------------------------MASS--------------------------------------------- MASS TRADING MEXICANA SA DE CV J. Ernesto Olvera Service Engineer Blvd. Bernardo Quintana 7001 Torre II suite 1002 Querétaro CP 76090 Tel: +52 ([phone] Email: [email] Website: http://www.mass.co.jp ----------------------------------------------------------------------------------------------- ________________________________

Annotation 2026-03-11 100543.png
Juan Lazcano Omron reply | Mar 11, 2026 at 3:10 PM

Hello Ernesto., Podemos tener conexion remota ala VPDS?
Customer Customer reply | Mar 11, 2026 at 6:09 PM

Claro, agrego la foto de Team Viewer. ---------------------------------MASS--------------------------------------------- MASS TRADING MEXICANA SA DE CV J. Ernesto Olvera Service Engineer Blvd. Bernardo Quintana 7001 Torre II suite 1002 Querétaro CP 76090 Tel: +52 ([phone] Email: [email] Website: http://www.mass.co.jp ----------------------------------------------------------------------------------------------- [cid:de7e00e1-b988-4d27-93ed-0b343d42c24e] ________________________________

20260311_161241.jpg

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Customer Customer reply | Mar 12, 2026 at 12:56 PM

---------------------------------MASS--------------------------------------------- MASS TRADING MEXICANA SA DE CV J. Ernesto Olvera Service Engineer Blvd. Bernardo Quintana 7001 Torre II suite 1002 Querétaro CP 76090 Tel: +52 ([phone] Email: [email] Website: http://www.mass.co.jp ----------------------------------------------------------------------------------------------- ________________________________

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Francisco Villalpando Private note | Mar 13, 2026 at 5:35 PM

Private

Cual es el status de este Ticket?
Juan Lazcano Private note | Mar 19, 2026 at 12:10 PM

Private

No han querido parar la linea para hacer la conexion a la VPDS, la linea ya arranco he estado en contacto con ernesto de mass para cuando haya una oportunidad hacer la conexion.
Juan Lazcano Omron reply | Mar 26, 2026 at 3:48 PM

Hello Ernesto., hay alguna posibilidad de que nos presten los equipos para terminar la configuracion?

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case16 pts

Previous cases

1 Past case Weak
#1833691 Support Request SPI CKD
Matched in subject, ticket text, conversation: ckd, que, mass, para, phone

Support Request SPI CKD Hi OMRON Team, We are facing an issue with the SPI on our new production line. When a PCB fails inspection and goes to the manual judgement screen, the evaluation buttons (Volume, Area, Height, Position, Bridge, OK/NG) do not appear on...
Raw retrieval score 32
2 Past case Weak
#1643751 ? AOI-Conveyor Communication en November 20, 2025 | Read Informe de la Reunión
Matched in subject, ticket text, conversation: conveyor, con, ckd, que, para

? AOI-Conveyor Communication en November 20, 2025 | Read Informe de la Reunión Se discutió la comunicación entre el buffer Conveyor y la computadora de control de Omron, destacando la necesidad de transmitir datos esenciales para la producción. Se identificó u...
Raw retrieval score 31
3 Past case Weak
#1758273 Re: [External] RE: Conveyor Transport [ AOI Case# 1748899] has been resolved.
Matched in subject, ticket text, conversation: transport, conveyor, con, phone, email

Re: [External] RE: Conveyor Transport [ AOI Case# 1748899] has been resolved. I have not received any help how can it be resolved lol Get Outlook for iOS ________________________________ From: AOI Tech Support - US Sent: Wednesday, April 29, 2026 3:22:59 PM To...
Raw retrieval score 29

Knowledge base

1 KB guidance Moderate
SOP: AOI Right-To-Left Conveyor Configuration Validation
kb/20_sops/aoi-right-to-left-conveyor-configuration-validation.md | transport, conveyor, que, con

# SOP: AOI Right-To-Left Conveyor Configuration Validation ## Purpose Use this when an AOI machine needs to be configured or validated for right-to-left board flow. ## Why Validation Matters Changing board-flow direction can affect more than one setting. T...
Raw retrieval score 16
2 KB guidance Weak
SOP: AOI Conveyor Belt Fiber / Sensor False Detect
kb/20_sops/aoi-conveyor-belt-fiber-sensor-false-detect.md | transport, conveyor, con

# SOP: AOI Conveyor Belt Fiber / Sensor False Detect ## Purpose Use this when AOI conveyor or board-detection errors are caused by frayed belt fibers, loose debris, or contamination in the optical/fiber sensor path. ## Symptoms - conveyor connection or tra...
Raw retrieval score 15
3 KB guidance Weak
SOP: VT-X750 Right Conveyor Sensor Trip Triage
kb/20_sops/vtx750-right-conveyor-sensor-trip-triage.md | conveyor, con

# SOP: VT-X750 Right Conveyor Sensor Trip Triage ## Purpose Use this when a VT-X750 / AXI line stops during transfer because the right-side connection conveyor sensor is tripped or does not clear. ## Safety Follow local lockout and machine-safety procedure...
Raw retrieval score 14

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (32/100)
Reason: Matched transport, conveyor, ckd, que, mass, para, phone, email, con; top ticket #1833691 scored 32; top KB match scored 16.

Similar historical tickets:
- #1833691: Support Request SPI CKD (score 32) - https://omronelectronicsllc.freshdesk.com/a/tickets/1833691
- #1643751: ? AOI-Conveyor Communication en November 20, 2025 | Read Informe de la Reunión (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1643751
- #1758273: Re: [External] RE: Conveyor Transport [ AOI Case# 1748899] has been resolved. (score 29) - https://omronelectronicsllc.freshdesk.com/a/tickets/1758273

Relevant KB docs:
- SOP: AOI Right-To-Left Conveyor Configuration Validation (kb/20_sops/aoi-right-to-left-conveyor-configuration-validation.md, score 16)
- SOP: AOI Conveyor Belt Fiber / Sensor False Detect (kb/20_sops/aoi-conveyor-belt-fiber-sensor-false-detect.md, score 15)
- SOP: VT-X750 Right Conveyor Sensor Trip Triage (kb/20_sops/vtx750-right-conveyor-sensor-trip-triage.md, score 14)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1714392 Problem with the transport conveyor

Customer ernesto. mx@mass. com. sg

Company Not indexed

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