Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case27 pts
Top KB document7 pts
Supporting cases8 pts
Case and KB agree0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
meetingchangegiven
Previous cases
-
1
Past case
Moderate
#1781117 RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup
Matched in ticket text, conversation: meeting, change, given
...e exhausted all troubleshooting options on our end, but the issue remains unresolved. Given the ongoing impact on production and the critical nature of this line, we request that an OMRON technician be scheduled to visit our Vancouver site as soon as possible...
Raw retrieval score 55
-
2
Past case
Moderate
#1635435 RE: Moving to a virtual server for AXI
Matched in ticket text, conversation: meeting, change, given
...now if the doing a machine software upgrade vs not doing the machine software upgrade changes the cost for the work being done. I am learning everything as I go so bear with me, please. If the cost is the same to go to either WS-2019 or WS-2022, then WS-2022 f...
Raw retrieval score 55
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3
Past case
Weak
#1629197 X-750 Incorrect Image to PCB Mapping
Matched in ticket text, conversation: change, given, meeting
...at X750 is showing an incorrect set of images, such as the example below. Within FileXchange folder titled “5DX Investigation” you will find log files from X750-0621 along with images of our findings. Folders: SPXRED-00248965: Shows two images, one upon initia...
Raw retrieval score 27
Knowledge base
-
1
KB guidance
Weak
Tomcat 6 `server.xml` Performance Change Caution
kb/30_quick_reference/tomcat6-serverxml-performance-change-caution.md | change
# Tomcat 6 `server.xml` Performance Change Caution
## Purpose
Use this before changing Tomcat 6 connector settings for vCA image-loading performance.
## Key Lesson
Tomcat connector tuning can make image response slower if it is changed without a baseline a...
Raw retrieval score 7
-
2
KB guidance
Weak
AXI Teaching Workstation: Windows 11 / IP Change Caution
kb/30_quick_reference/axi-teaching-workstation-windows11-ip-change-caution.md | change
# AXI Teaching Workstation: Windows 11 / IP Change Caution
Use this when a customer asks whether they can upgrade or replace the computer used for Omron AXI teaching software, or change its network identity.
## Common Pattern
Teaching/offline workstations m...
Raw retrieval score 7
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3
KB guidance
Weak
Customer Explanation: AOI Changeover Program Name vs Legacy APL Hex
kb/50_customer_explanations/aoi-changeover-program-name-ascii-vs-legacy-apl.md | change
# Customer Explanation: AOI Changeover Program Name vs Legacy APL Hex
## Short Explanation
For AOI changeover integration, confirm which protocol path the line controller is using. Modern supported workflows may exchange the actual inspection program name, w...
Raw retrieval score 7
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (42/100)
Reason: Matched meeting, change, given; top ticket #1781117 scored 55; top KB match scored 7.
Similar historical tickets:
- #1781117: RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1781117
- #1635435: RE: Moving to a virtual server for AXI (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1635435
- #1629197: X-750 Incorrect Image to PCB Mapping (score 27) - https://omronelectronicsllc.freshdesk.com/a/tickets/1629197
Relevant KB docs:
- Tomcat 6 `server.xml` Performance Change Caution (kb/30_quick_reference/tomcat6-serverxml-performance-change-caution.md, score 7)
- AXI Teaching Workstation: Windows 11 / IP Change Caution (kb/30_quick_reference/axi-teaching-workstation-windows11-ip-change-caution.md, score 7)
- Customer Explanation: AOI Changeover Program Name vs Legacy APL Hex (kb/50_customer_explanations/aoi-changeover-program-name-ascii-vs-legacy-apl.md, score 7)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.