Ticket #1831910 | Omron Freshdesk Assist

AOI US Waiting for Customer

Onsite AXI Training

CustomerKyle Paris

CompanyNot indexed

Priority2

TypeN/A

UpdatedAug 13, 2026 at 4:39 PM

Thread8 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Waiting for Customer (6)
Created: Aug 6, 2026 at 5:24 PM
Requester: Kyle Paris <kyle.paris@spacex.com>
Company: Not indexed
Last synced: Aug 13, 2026 at 4:53 PM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, COLAB RUN, A - CN RUN

Current case

Customer issue

Hello, I am a Production Engineer on the Starship Electronics PCBA line, and we are looking to roll out AXI on our line. I was hoping to get an idea for the process and approximate cost for an Omron onsite visit to our facility in Hawthorne to help get us started with making/tuning our Xray inspection programs. Thanks, Kyle Paris

Conversation

Engineer and customer thread

8 messages

Ryan Morrow Omron reply | Aug 7, 2026 at 9:13 AM

Hello Kyle, I'm adding Tim Andersen (sales rep.) to the support ticket. He will be able to fill you in on the details regarding the onsite training.
Brian Andersen Omron reply | Aug 7, 2026 at 11:07 AM

Hello Kyle, Elbert will provide the quote for on-site training, which will consist of 4 days of on-site service. Regards, Brian Andersen Engineering Supervisor Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169 automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.

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Customer Customer reply | Aug 7, 2026 at 11:56 AM

Hello Elbert, Thanks for getting back to me, I think 4 days is probably more than is necessary. I was thinking more like 2 should be sufficient. Could we adjust the quote to 2 days instead? Thanks, Kyle Paris

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Customer Customer reply | Aug 7, 2026 at 12:11 PM

Good morning Kyle, See attached quote for on-site training. Let me know if you have any questions. Thank you, Best Regards, [This is Elbert Kim's card. Their email is [email] Their phone number is +[phone].]

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Customer Customer reply | Aug 7, 2026 at 2:19 PM

Hello again, Thanks for getting this to me! Can I also get a quote for 2 days of onsite training? Thanks, Kyle Paris Get Outlook for iOS ________________________________

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Customer Customer reply | Aug 7, 2026 at 3:18 PM

Private

+Elbert Kim - Omron Account Manager for the SpaceX account. Tim Get Outlook for iOS ________________________________
Omron internal Private note | Aug 7, 2026 at 3:37 PM

Private

COLAB NOTE UPDATE This case has received a Note from a Collaborator and has been TAG and Possibly Reopened. Please verify if any further action is required.
Customer Customer reply | Aug 10, 2026 at 11:20 AM

Good morning Kyle, Apologize for the delay. See attached quote for 2 days on-site. Let me know if you have any questions. Thank you, Best Regards, [This is Elbert Kim's card. Their email is [email] Their phone number is +[phone].]

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Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case15 pts

Previous cases

1 Past case Weak
#1778423 RE: Contact for the AXI Project at Foxlink U.S. Factory
Matched in subject, ticket text, conversation: axi, training, our, quote, days

RE: Contact for the AXI Project at Foxlink U.S. Factory Hi Brad yes please help us to confirm the next week for the trainning and support. During this week it is possible that someone from your team can help us? Francisco comment that maybe via remotly could s...
Raw retrieval score 31
2 Past case Weak
#1744292 Collins Aerospace Coralville On-site support request
Matched in subject, ticket text, conversation: on-site, onsite, axi, training, our

Collins Aerospace Coralville On-site support request Hi My name is Reed Bleeker and I am a Project Manager with Collins Aerospace located in Coralville Iowa. Following up on this initial auto email from your website. I would like to get a quote for onsite tech...
Raw retrieval score 31
3 Past case Weak
#1656407 RE: Correcting Part Rotations in Library
Matched in ticket text, conversation: onsite, training, our, quote, days

...ions in Library Good morning All, Tecnova is almost ready to pull the trigger on this on-site training class. Sean asked me to inquire about possible dates. What does Jeremy’s schedule look like for the next few months? Please provide a couple of options to ta...
Raw retrieval score 31

Knowledge base

1 KB guidance Weak
Case: Bittrace AXI SQL Express Connection Refused After Domain Rejoin
kb/10_cases/2025-10-29_bittrace-axi-sqlexpress-connection-refused-after-domain-rejoin.md | axi, our

# Case: Bittrace AXI SQL Express Connection Refused After Domain Rejoin ## Summary - System: Bittrace Archiver / AXI / SQL Express / PostgreSQL - Symptom: Bittrace fails with `java.sql.SQLException` and `Connection refused` - Trigger pattern: Omron/AXI serve...
Raw retrieval score 8
2 KB guidance Weak
Case: Archive Tool Missing Images Due To AXI DB Lookup Failures
kb/10_cases/2025-11-04_archive-missing-images-axi-db-lookup-failures.md | axi, our

# Case: Archive Tool Missing Images Due To AXI DB Lookup Failures ## Summary - System: Legacy Omron Archive Tool / AXI archive workflow - Product / model: VT-X750 AXI - Symptom: Archive entry exists or is expected, but images are missing - Status: Reusable i...
Raw retrieval score 8
3 KB guidance Weak
Customer Template - AXI Integration Folder Paths
kb/90_templates/customer-axi-integration-folder-paths-template.md | axi, our

# Customer Template - AXI Integration Folder Paths Hello [Name], For the AXI system, the main shared data location is on the AXI Server: ```text \\AXI_SERVER_NAME\XShareData ``` Common integration paths are: ```text Inspection results: \\AXI_SERVER_NAME\X...
Raw retrieval score 8

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (23/100)
Reason: Matched onsite, axi, training, our, quote, days, phone, email, on-site; top ticket #1778423 scored 31; top KB match scored 8.

Similar historical tickets:
- #1778423: RE: Contact for the AXI Project at Foxlink U.S. Factory (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1778423
- #1744292: Collins Aerospace Coralville On-site support request (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1744292
- #1656407: RE: Correcting Part Rotations in Library (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1656407

Relevant KB docs:
- Case: Bittrace AXI SQL Express Connection Refused After Domain Rejoin (kb/10_cases/2025-10-29_bittrace-axi-sqlexpress-connection-refused-after-domain-rejoin.md, score 8)
- Case: Archive Tool Missing Images Due To AXI DB Lookup Failures (kb/10_cases/2025-11-04_archive-missing-images-axi-db-lookup-failures.md, score 8)
- Customer Template - AXI Integration Folder Paths (kb/90_templates/customer-axi-integration-folder-paths-template.md, score 8)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1831910 Onsite AXI Training

Customer Kyle Paris

Company Not indexed

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