Ticket #1744292 | Omron Freshdesk Assist

AOI US Closed

Collins Aerospace Coralville On-site support request

CustomerNot indexed

CompanyNot indexed

Priority1

TypeAOI - No Action Required

UpdatedApr 24, 2026 at 4:26 PM

Thread2 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Apr 14, 2026 at 1:01 PM
Requester: Not indexed
Company: Not indexed
Last synced: Aug 2, 2026 at 11:14 PM
Resolved: Apr 22, 2026 at 3:32 PM
Closed: Apr 22, 2026 at 3:32 PM
Tags: A- TSG - EN Case Creation ACK, A-TSG - EN - Lang, A - EN - SYSMAC, LOCKED

Current case

Customer issue

Hi My name is Reed Bleeker and I am a Project Manager with Collins Aerospace located in Coralville Iowa. Following up on this initial auto email from your website. I would like to get a quote for onsite technical support to initialize and to provide training on the VT-X750 CT AXI Machine. This machine was purchased a while back and has not been hooked up to power since. I now have the machine placed and we are planning to use this machine in one of our high rate build cells. For reference: Serial Number: 1035Z24-1035 Manufacturing Date 12 / 2024 I look forward to hearing from you soon, Reed Bleeker | Sr. Mgr, Project Management | Mission Systems COLLINS AEROSPACE 2855 Heartland Drive, Coralville, IA 52241 Tel: +[phone] | Mobile: +[phone] | [email] | collinsaerospace.com From: Omron Automation Sent: Thursday, April 2, 2026 2:29 PM To: Bleeker, Reed (USA) Subject: Thank you for contacting us Thank you for contacting us Thank you for contacting Omron Automation. Not rendering correctly? View this email as a web page. Automation Reed, Thank you for contacting Omron Automation. Our team member will reach out to learn more about your Thank you for contacting Omron Automation. Not rendering correctly? View this email as a web page . [omron-logo] Automation Reed, Thank you for contacting Omron Automation. Our team member will reach out to learn more about your project and how Omron can help meet your needs. Best Regards, Omron Industrial Automation automation.omron.com Follow Us [twitter-color] [facebook-color] [linkedin-color] [youtube-color] [instagram-color] Contact us | Privacy Policy Omron Automation Americas 2895 Greenspoint Parkway, Suite 200 Hoffman Estates, IL 60169 United States You received this email because you are subscribed to Marketing Information list from Omron Automation Americas. Manage your email preferences | Unsubscribe

Conversation

Engineer and customer thread

2 messages

Omron Application Engineer Omron reply | Apr 14, 2026 at 1:49 PM

Hello Reed, I passed your on-site training request to the Omron sales rep. Eric McElmurry and you should be hearing back to him shortly. On a slightly different topic I would highly suggest that you power cycle the x-ray machine at least once a month for the long term health of the tube. Being off for extended amounts of time can degrade the tube. Please at a minimum turn on the rear power breaker, press the "on" button on front of machine, wait 1 minutes then press the blinking blue safety reset button. If asked to login to Window login, password should be same a user name, then open VT-X750 software on desktop or if Windows automatically logged in it should just happen on it's open. Then allow the x-ray tube to warm up. Being that it's been off for a long time is may take tube 3-5hrs. to safely warm up.
Omron Application Engineer Omron reply | Apr 21, 2026 at 9:30 AM

Hello Reed, I'm going to close this support ticket out. I believe the wheels-are-in-motion in regards to getting the required on-site support for this machine, please continue to communicate with Eric for the support arrangements.

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case14 pts

Previous cases

1 Past case Weak
#1781117 RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup
Matched in ticket text, conversation: support, automation, email, thank, should

...Systems Administrator Creation Technologies Office: [phone] x 2327 | Direct: [phone] [email] | www.creationtech.com From: Nishant Patel Sent: Saturday, May 30, 2026 10:15 PM To: Malony Devera ; [email] Michael Halim ; Peter Yu ; David Imrie Cc: [email] [email]...
Raw retrieval score 29
2 Past case Weak
#1668782 RE: Extended machine warm up time
Matched in subject, ticket text, conversation: machine, support, email, thank, tube

RE: Extended machine warm up time Hello All, In early September we shipped out a Hamamatsu x-ray source tube from X750-0391 for analysis by the manufacturer, which was stated to have up to a 2 month analysis process time. Following up on the results of the ana...
Raw retrieval score 29
3 Past case Weak
#1690704 Re: [EXTERNAL]RE: SynQor PO 96142
Matched in ticket text, conversation: on-site, support, automation, email, thank

...[EXTERNAL]RE: SynQor PO 96142 Hi Francisco, We currently have the newer AOI VT-S1080 machine that was moved to our new facility powered up. I am working with our IT Team to get the servers connected. After which, we will be performing the calibration with the...
Raw retrieval score 28

Knowledge base

1 KB guidance Weak
AGEWEB Template: VT-X750 MachineLogger Post-Inspection Delay
kb/90_templates/ageweb-vtx750-machinelogger-delay-template.md | should, machine

# AGEWEB Template: VT-X750 MachineLogger Post-Inspection Delay ## Title VT-X750 - Post-inspection delay during MachineLogger SendInspectionResult ## 1. Current Problem After X-ray inspection completes, the board remains in the machine for approximately `<d...
Raw retrieval score 8
2 KB guidance Weak
Case: VT-X750 Post-Inspection Delay In MachineLogger SendInspectionResult
kb/10_cases/2025-08-07_vtx750-machinelogger-sendinspectionresult-delay.md | machine

# Case: VT-X750 Post-Inspection Delay In MachineLogger SendInspectionResult ## Summary - System: VT-X750 / MachineLogger / SQL Server Express / RVS-X workflow - Product / model: VT-X750 AXI - Symptom: Board remains in machine for several minutes after X-ray...
Raw retrieval score 7
3 KB guidance Weak
Case: Bittrace Archiver Machine Label / Line Mapping Confusion
kb/10_cases/2025-08-21_bittrace-archiver-machine-label-line-mapping.md | machine

# Case: Bittrace Archiver Machine Label / Line Mapping Confusion ## Summary - System: Bittrace Archiver / PostgreSQL / AOI line mapping - Symptom: Boards were imported but did not appear under the expected line in the Archiver web page - Root cause pattern:...
Raw retrieval score 7

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (22/100)
Reason: Matched collins, aerospace, coralville, on-site, support, automation, email, thank, tube, should, machine, power; top ticket #1781117 scored 29; top KB match scored 8.

Similar historical tickets:
- #1781117: RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup (score 29) - https://omronelectronicsllc.freshdesk.com/a/tickets/1781117
- #1668782: RE: Extended machine warm up time (score 29) - https://omronelectronicsllc.freshdesk.com/a/tickets/1668782
- #1690704: Re: [EXTERNAL]RE: SynQor PO 96142 (score 28) - https://omronelectronicsllc.freshdesk.com/a/tickets/1690704

Relevant KB docs:
- AGEWEB Template: VT-X750 MachineLogger Post-Inspection Delay (kb/90_templates/ageweb-vtx750-machinelogger-delay-template.md, score 8)
- Case: VT-X750 Post-Inspection Delay In MachineLogger SendInspectionResult (kb/10_cases/2025-08-07_vtx750-machinelogger-sendinspectionresult-delay.md, score 7)
- Case: Bittrace Archiver Machine Label / Line Mapping Confusion (kb/10_cases/2025-08-21_bittrace-archiver-machine-label-line-mapping.md, score 7)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1744292 Collins Aerospace Coralville On-site support request

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