Good afternoon, We are running a product where you helped us earlier this year where we had to manually insert a board into our SPI due to the height of components not allowing the board to transfer in normally. We turned on the "Manual inspection result output" option because I know when we last discussed this one of your technicians informed us that data is not automatically sent over for boards manually inspected through the machine. Only for boards inspected in an automatic fashion. When we used this "Manual inspection result output" option earlier in the year(around March) we were able to utilize Q Up to pull the data. We're only one panel into this complex project so its not an absolute loss if I can't pull the data for one panel, but I need to be able to access the data for the remaining 21 through Q Up Navi as we continue to run this job. Please let me know when we can get started on this. Today will not work because I must leave for the day around 1:00pm, but I will be available all day Monday. My number is [phone], you can call me directly and we will get this resolved. Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
Conversation
Engineer and customer thread
12 messages
ST
Saqib ToorOmron reply | Jul 20, 2026 at 8:29 AM
Hello Michael, What is the data retention on the VDB admin tool? Please send a screenshot from the vDB admin Tool --> Application Setting page. If the data deletion setting is good, then please pull the data by program name and date from the Parratto Analysis. You can also pull the data from the PCB Analysis tab if the board has a serial number. Please see the attached Q-Up Navi manual from reference.
C
CustomerCustomer reply | Jul 20, 2026 at 9:09 AM
Good morning, Please see the attached screenshot of settings from VDB. When I checked Saturday, nothing was coming through on either Pareto Analysis or PCB Analysis. When I checked this morning there was information pertaining to topside for Pareto Analysis, but there is nothing there for PCB Analysis. (See images below) Could you do me a favor and inspect the settings just for our peace of mind? [email] PCB Analysis (Only showing Bottom Side Information) [email] Pareto Analysis (Shows both bottom and top side information) [email] On this project, it is of the utmost importance that we are able to pull individually serialized board data. Please let me know the next steps to take? Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
Hello Michael, The data retention setting is configured to automatically delete records older than 90 days (3 months). As a result, any data prior to April 20 will no longer be available in Q-Up Navi. Additionally, the maximum number of stored records is set to 40,000. If more than 40,000 boards are processed through the SPI within the 90-day retention period, older records will be removed, causing them to no longer appear in Q-Up Navi. Therefore, if the missing data is older than 90 days or if the system has exceeded the 40,000-record storage limit during that period, the data may not be available for viewing in Q-Up Navi.
freshdesk-inline-150170592996.png
C
CustomerCustomer reply | Jul 20, 2026 at 9:42 AM
I think we’re potentially getting our wires crossed here Saqib. I didn’t fully understand why you were asking for the data retention information earlier. I mentioned the time of March to explain that we’re following the same instructions as last time this job ran, but we’re having no luck this time around with getting the data to come through. We started our current production run on 7/18/26 and it is not showing up in the PCB analysis section. It is showing some data in the Pareto Analysis section, but I need to be able to pull data from this current run. What I did just notice was that the time is incorrect on the machine(23 hours ahead approximately). That would explain why I wasn’t able to pull results from the machine in real time on Saturday (7/18/26) but doesn’t explain why the serialized data is still not coming through. What is the availability of the Omron team to have a technician remote into the machine and assist us in figuring out why this information is not coming through to Q Up Navi? Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
IMG_3762.jpegfreshdesk-inline-150170598856.png
6 tiny or repeated images hidden.
JS
Jeremiah SolizOmron reply | Jul 20, 2026 at 11:29 PM
Hello Michael, Question, is there a serial number on both sides of this board? That would explain why it would only show one result under PCB analysis. Could you login to your vDB tool, collect these logs and send them to us? Could you upload these files to https://transfer.xmage.ninja/s/oFaLeH2nm8YYEL7 ?
freshdesk-inline-150170697660.png
C
CustomerCustomer reply | Jul 21, 2026 at 9:44 AM
There is a serial number on both sides of the board. Please see the attached file for logs. The following logs reported back as File-null: Q-upnavi, prismRest, and System Monitor Could you explain why these log files are coming back as “null”? Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
freshdesk-inline-150170776510.png
8 tiny or repeated images hidden.
ST
Saqib ToorOmron reply | Jul 21, 2026 at 10:33 AM
Hello Michael, Could you please check the program side flag (TOP/BOTTOM) on the teach station for these programs? The program "BBC4909_01 B BTM" is currently configured with the "Top" side flag on the PCB Analysis screen, as shown in the attached screenshot. If both programs, "BBC4909_01 B BTM" and "BBC4909_01 B TOP", are configured with the "Top" side flag and are using the same serial number for both the top and bottom sides, the VCA and PCB Analysis screen on Qup Navi will only display the data from the program that was run most recently. Please verify that the side flags are configured correctly (TOP for the top-side program and BOTTOM for the bottom-side program). Please verify this and let us know.
freshdesk-inline-150170784461.png
C
CustomerCustomer reply | Jul 21, 2026 at 10:47 AM
I am aware of this, but it did not pose an issue last time we ran. We were able to pull serialized data for top side. To be clear, I am open to having my team make this change, but I’d still like to understand why we were able to view the data last time, but during this current run we’re experiencing issues. Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
freshdesk-inline-150170790553.png
10 tiny or repeated images hidden.
ST
Saqib ToorOmron reply | Jul 23, 2026 at 8:53 AM
Hello Michael, The VCA will display only the last run of the serial number. The PCB analysis tab of the Q-Up Navi displays all runs of the same serial number ran through the machine. I'm not sure if running two different Inspection Programs with same serial number will have the same behavior.
C
CustomerCustomer reply | Jul 23, 2026 at 9:14 AM
We have serialized locations programmed into the machine for each program. Bottom and top side. So, it is not generating its own serial numbers. Can we schedule some time to speak on the phone while I have someone remoted in through team viewer to discover why this is happening? I do not have time to do this today, but I’d really like to understand how we’ll make it so that this is no longer a potential issue in the future. Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
freshdesk-inline-150171138336.png
11 tiny or repeated images hidden.
ST
Saqib ToorOmron reply | Jul 23, 2026 at 9:23 AM
Hello Michael, I will be available tomorrow if that works for you. If the top and bottom sides have same serial number then please have the program use Top/Bottom side flags. If the top and bottom serial numbers are different then it should not matter. If his happened in the last 30 days, then please send the InspectionSystem log and the serial number in question from the c:\program file\Omron\VT-Sxxxx\Log\date_xxxxx.
C
CustomerCustomer reply | Jul 24, 2026 at 1:04 PM
Hello Saqib, I wanted to reach out and let you know that my schedule filled up with quite a few other items today, so unfortunately, I will have to reschedule for a different day. I know there wasn’t a definitive time agreed upon for today, but I at least wanted to do you the courtesy of letting you know that I am tied up and unable to make time for us to troubleshoot. This is still very important to me, but unfortunately, I cannot make today work. Sincerely, [email] Michael Tufts SMT Manager Mobile [phone] Email [email] Web www.bgmeng.com Engineering / Manufacturing 14100 Simone Drive Shelby Twp., MI 48315 WARNING: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, or other use of, or taking any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This communication could contain technical data whose export is restricted by the Arms Export Control Act (Tile 22, U.S.C., 22401 et seq.) and the International Traffic and Arms Regulations. Such technical data may not be disclosed to foreign persons or otherwise exported without obtaining required U.S. Government export authorization. Violations of these export laws are subject to severe criminal penalties.
