Ticket #1840038

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Temeka Teague : Dear Francisco and/or AOI Tech Support, Since our team meet last month, I have figured out most of our lighting problems we were having with leaded paste, thank you! We are still having another issue that I'm not so sure on how to tackle. So for example, when using a 4mil screen, normally we set our stencil thickness no higher than 124um. Lately we are having to increase our stencil thickness to 130-138um on 4mil stencils. We're not sure why that would be. The board layout and design have not changed so we ruled that out. Would this have something to do with how the camera sees the paste? Z-Validity is selected on this program, but it still has an issue with height and/volume while being set to 130um on a 4mil stencil. This is happening on a few products that uses lead-free paste (if that matters). I hope all of that made sense. Back to the team meet last month, you offered to remote into the SPI machine and watch a process. We are wondering if that's still an option in hopes of you finding anything out of the ordinary to cause essentially false failures or to help us find out why our parameters would need to be high in order for the SPI to deem it a good print. We are also wondering if what we are seeing could only be handle by an Omron team member or if our maintenance department if it is indeed . the maintenance, if it needs it, has to come from a support person from Omron or would it be easier to have you guys remote into the machine? If you are still willing to remote in, I would need to clear it with our VP of Operations, but it shouldn't be an issue. Best Regards, Temeka Teague. On 7/8/2026 1:48 PM, ALLEN HOVEY wrote: 11 am eastern/10 am central time slot please :) On 7/8/2026 12:27 PM, AOI Tech Support - US wrote: Hello Allen, Great, yes. I’m available tomorrow for a call anytime between 8:00 AM and 12:00 PM Central Time. Please feel free to choose the time slot that works best for you. Francisco Villalpando Engineering Supervisor Direct: +1 682 380 0083 [email] On Wed, 8 Jul at 10:27 AM , Allen Hovey wrote: Hello, I have doctors appointment Friday afternoon, to adjust my suction cup attached to a pogo stick. So i can't miss that. I will make tomorrow at 9 am work. That still is Central time? Regards, Allen Hovey On 7/8/2026 9:20 AM, AOI Tech Support - US wrote: Hello Allen, On Friday, I have availability at 1:00pm CST, does this time work for you, if so would you mind to send me the meeting invite to my email.. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Wed, 8 Jul at 7:10 AM , Allen Hovey wrote: Hello All, Is it possible to do it Friday? Regards On 7/7/2026 5:52 PM, AOI Tech Support - US wrote: Hello Allen, Our support engineers were pulled to deliver onsite support this week. I will have time On Thursday 9th at 9:00 am, are you available? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Tue, 7 Jul at 6:28 AM , Allen Hovey wrote: Good Morning, We ran into a little problem today. One of our military customer needs my support from 11 am to noon today. Is it possible to shift our meeting today to 2 pm? Regards, Allen Hovey On 7/2/2026 12:41 PM, AOI Tech Support - US wrote: Hello Allen, I'm sorry to hear about your accident, and I hope your recovery is going well. We'd be happy to help review the machine settings with you. Scheduling a Teams meeting next week should be fine. If possible, please give us at least a few hours' notice before the meeting, though a day's notice would be preferred so we can ensure the appropriate engineer is available. Once you have a date and time in mind, just let us know and we'll do our best to accommodate. On Thu, 2 Jul at 11:29 AM , Allen Hovey wrote: Hi Allen, I am so sorry to hear this. Stay positive! Yes of course. I have copied the support group so the person on the help desk this week will reach out to you for assistance. Thanks, Max Fabiano Sr. Account Manager Omron Inspection Systems Direct: [phone] [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100 Hoffman Estates, IL 60169 automation.omron.com From: ALLEN HOVEY Sent: Thursday, 02 July 2026 11:09:43 To: Max Fabiano / OEI ; Francisco Villalpando / OEI ; Nick Fieldhouse / OEI Subject: Re: SPI question Hello All, So i got a small problem. Recently i had a accident and needed my leg amputated. I was out of work for a few months. I normally do most of the spi work. (I was in the middle of training another person on how to do that). So some setting in the engineering section of the machine were changed. Is it possible to get a bit of help via teams next week? Regards, Allen Hovey On 3/14/2024 3:34 PM, [email] wrote: Hi Allen, That is correct 510x460. I hope all is well. Please let me know if you have any other questions. Thank you, Max Fabiano Account Manager Omron Inspection Systems Direct: [phone] [email] Omron Automation Americas 289 Greenspoint Parkway, Suite 200 Hoffman Estates, IL 60169 automation.omron.com From: ALLEN HOVEY Sent: Thursday, March 14, 2024 3:26:32 PM To: Francisco Villalpando / OEI ; Max Fabiano / OEI ; Nick Fieldhouse / OEI Subject: SPI question Hello All, Just want to verify that our Spi machine's max size board/inspection area, is 510 mm x 460 mm. Regards, Allen Hovey -- Process Improvement and Lean coordinatorat Ami Winthrop, Mecell - 2079315524WARNING - This electronic message and/or attachments may contain technical data, export of which is restricted by U.S. export laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).Disclosure to foreign persons without prior U.S. Government approval is prohibited. 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If you have received this electronic message in error, please notify the sender immediately and destroy the original message and all copies -- Process Improvement and Lean coordinatorat Ami Winthrop, Mecell - 2079315524WARNING - This electronic message and/or attachments may contain technical data, export of which is restricted by U.S. export laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).Disclosure to foreign persons without prior U.S. Government approval is prohibited. Violations of these export laws and regulations are subject to severe civil and criminal penalties. 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