Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 24 pts
Top KB document 14 pts
Supporting cases 4 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 1 conversation messages are condensed into focused search terms before matching.
spi question locked ticket 1804851 height verification lighting closed merged into 1840038
Previous cases
1
Past case
Moderate
#1840724 Re: SPI question from locked ticket:1804851
Matched in subject, ticket text, conversation: spi, question, locked, ticket, 1804851
Re: SPI question from locked ticket:1804851 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Saqib Toor : Hello Temeka, Please run the 3D height verification jig to rule out any issues with the machine itself. If...
Raw retrieval score 49
2
Past case
Weak
#1763497 Problem on CKD5200 line 1B from locked ticket:1737870
Matched in subject, ticket text, conversation: locked, ticket, spi, question, height
Problem on CKD5200 line 1B from locked ticket:1737870 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Darlene Coelho : Any update on what should I do here? Thanks, Darlene From: Coelho, Darlene Sent: Monday, May...
Raw retrieval score 30
3
Past case
Weak
#1743283 Offline SPI Computer issue from locked ticket:1728817
Matched in subject, ticket text, conversation: spi, locked, ticket, question, merged
Offline SPI Computer issue from locked ticket:1728817 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Jose Luis Andres : Hi morning, I would like to bring to your attention that our SPI is currently unable to es...
Raw retrieval score 30
Knowledge base
1
KB guidance
Weak
SPI VP9000 False Void / Lighting Extraction
kb/30_quick_reference/spi-vp9000-false-void-lighting-extraction.md | spi, lighting
# SPI VP9000 False Void / Lighting Extraction
## When To Use
Use this when a VP9000 customer reports apparent false void behavior or confusion about blue/background regions in paste images.
## Core Pattern
Some complaints that look like paste void defects...
Raw retrieval score 14
2
KB guidance
Weak
SPI VP9000L Maintenance / Lubrication Questions
kb/30_quick_reference/spi-vp9000l-maintenance-lubrication-questions.md | spi, question
# SPI VP9000L Maintenance / Lubrication Questions
Use this when a site is building a maintenance schedule for VP9000L SPI and asks how to interpret lubrication instructions.
## Common Pattern
Maintenance manual language may distinguish between conveyor widt...
Raw retrieval score 14
3
KB guidance
Weak
vTS Quality Rulebook Locked By Other User
kb/10_cases/2025-10-10_vts-quality-rulebook-locked-by-other-user.md | locked, closed
# vTS Quality Rulebook Locked By Other User
## Summary
In vTS / VT-Teaching Quality Criterion Setting, a rulebook can remain locked even when the visible user session appears closed. The mined case showed the server returning:
```text
LockedByOtherUser
Api:...
Raw retrieval score 8
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (42/100)
Reason: Matched spi, question, locked, ticket, 1804851, height, verification, lighting, closed, merged, into, 1840038; top ticket #1840724 scored 49; top KB match scored 14.
Similar historical tickets:
- #1840724: Re: SPI question from locked ticket:1804851 (score 49) - https://omronelectronicsllc.freshdesk.com/a/tickets/1840724
- #1763497: Problem on CKD5200 line 1B from locked ticket:1737870 (score 30) - https://omronelectronicsllc.freshdesk.com/a/tickets/1763497
- #1743283: Offline SPI Computer issue from locked ticket:1728817 (score 30) - https://omronelectronicsllc.freshdesk.com/a/tickets/1743283
Relevant KB docs:
- SPI VP9000 False Void / Lighting Extraction (kb/30_quick_reference/spi-vp9000-false-void-lighting-extraction.md, score 14)
- SPI VP9000L Maintenance / Lubrication Questions (kb/30_quick_reference/spi-vp9000l-maintenance-lubrication-questions.md, score 14)
- vTS Quality Rulebook Locked By Other User (kb/10_cases/2025-10-10_vts-quality-rulebook-locked-by-other-user.md, score 8)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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