Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 27 pts
Top KB document 2 pts
Supporting cases 12 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
menu password email
Previous cases
1
Past case
Moderate
#1818756 RE: VT-X750 -- No working [Case: 1817688]
Matched in ticket text, conversation: menu, password, email
RE: VT-X750 -- No working [Case: 1817688] Hello, What is password for CF-Maintenance? Thanks, -Ben From: AOI Tech Support - US Sent: Tuesday, July 21, 2026 1:46 PM To: Benjamin Trosper Subject: Re: VT-X750 -- No working [Case: 1817688] Hello Benjamin Can you c...
Raw retrieval score 55
2
Past case
Moderate
#1797038 RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501
Matched in ticket text, conversation: menu, password, email
...stin Kernen Business Leader of Technology Certified SMTA Process Engineer P: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confi...
Raw retrieval score 55
3
Past case
Moderate
#1786071 RE: general dynamics x ray move questions. [Case: 1782005]
Matched in ticket text, conversation: menu, password, email
...step 3. We do not have the option “Basic Operation” I do see an option for “Customer Menu” and “Omron Menu”. Both of which require a non-blank password. Thad Larson Staff Manufacturing Engineer From: Hartig, Shawn Sent: June 2, 2026 2:32 PM To: Larson, Thad C...
Raw retrieval score 55
Knowledge base
1
KB guidance
Weak
OpenClaw Freshdesk Export Promotion Audit - 2026-05-18
docs/mining/openclaw_export_promotion_audit_2026-05-18.md | password, email
...customer names, ticket IDs, raw signatures, exact paths, IP addresses, phone numbers, email addresses, or attachment content.
- Treated low-confidence OpenClaw summaries as triage notes rather than validated root-cause case studies.
## Promotion Pass 2
Promo...
Raw retrieval score 2
2
KB guidance
Weak
Monitor Oracle Activesql
scripts/Monitor_Oracle_ActiveSql.py | password
...ad of only first sightings",
)
return parser.parse_args()
def monitor(user, password, dsn, keyword, interval, show_repeat):
seen_sql_ids = set()
target = keyword.upper()
connection = cx_Oracle.connect(user, password, dsn)
cursor = co...
Raw retrieval score 1
3
KB guidance
Weak
Case: Bittrace AXI SQL Express Connection Refused After Domain Rejoin
kb/10_cases/2025-10-29_bittrace-axi-sqlexpress-connection-refused-after-domain-rejoin.md | password
...tion: Connection refused: connect
```
## Analysis
This is not the same as a bad SQL password. `Connection refused` means the TCP socket was rejected before authentication. Bittrace could not reach the SQL listener.
For AXI systems, the typical split is:
-...
Raw retrieval score 1
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (41/100)
Reason: Matched menu, password, email; top ticket #1818756 scored 55; top KB match scored 2.
Similar historical tickets:
- #1818756: RE: VT-X750 -- No working [Case: 1817688] (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1818756
- #1797038: RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1797038
- #1786071: RE: general dynamics x ray move questions. [Case: 1782005] (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1786071
Relevant KB docs:
- OpenClaw Freshdesk Export Promotion Audit - 2026-05-18 (docs/mining/openclaw_export_promotion_audit_2026-05-18.md, score 2)
- Monitor Oracle Activesql (scripts/Monitor_Oracle_ActiveSql.py, score 1)
- Case: Bittrace AXI SQL Express Connection Refused After Domain Rejoin (kb/10_cases/2025-10-29_bittrace-axi-sqlexpress-connection-refused-after-domain-rejoin.md, score 1)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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