Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 4 pts
Top KB document 1 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
cabinet power grace
Previous cases
1
Past case
Weak
#1763517 XRAY POWER SUPPY
Matched in subject, ticket text, conversation: power
XRAY POWER SUPPY Buen dia. Me pueden compartir diagrama eléctrico de la XRAY VT-X750. Tengo un problema en el equipo el cual no me permite encenderlo, revisando veo que la UPS no se esta encendiendo, revisando encontré que no estan llegando los 220 sin embargo...
Raw retrieval score 8
2
Past case
Weak
#1716118 VT-S730 AOI down after power outage
Matched in subject, ticket text, conversation: power
VT-S730 AOI down after power outage VT-S730-0278 [image: image.png] Would files needed to recover machine be here? [image: image.png] Regards, *Chad Hafferty* Process Engineer chad.hafferty@ nidec.com Nidec Mobility America 3709 Ohio Ave. St. Charles, IL 60174
Raw retrieval score 8
3
Past case
Weak
#1622900 AXI VT-X700-L - No Power on Command & Displacement Meter Communication Error
Matched in subject, ticket text, conversation: power
AXI VT-X700-L - No Power on Command & Displacement Meter Communication Error Hello, We are seeing two issues with our AXI machine that I do not know how to resolve. For background, the computer for the AXI started crashing and turning off yesterday; we have id...
Raw retrieval score 8
Knowledge base
1
KB guidance
Weak
OpenClaw Freshdesk Export Promotion Audit - 2026-05-18
docs/mining/openclaw_export_promotion_audit_2026-05-18.md | power
...ft.md`: empty problem and no resolution evidence.
- `2026-03-16_image_s730-down-after-power-outage_draft.md`: no recovery procedure in cache draft; needs full conversation before promotion.
- `2026-04-20_image_keytronic-oakdale-x750-inspection-image-help_draft...
Raw retrieval score 1
2
KB guidance
Weak
Mining Progress
docs/mining/mining-progress.md | power
...covery tool access triage quick reference
- Deferred VP9000L jig certificate and S730 power outage drafts due insufficient cached resolution detail
OpenClaw AOI cache export promotion pass 5:
- Promoted AOI teaching image cache data-risk quick reference
- Pr...
Raw retrieval score 1
3
KB guidance
Weak
Case: VT-S530 Intermittent Projector Communication Error 0x0283A001
kb/10_cases/2025-11-05_vts530-projector-communication-error-0x0283a001.md | power
...er LeftFront or RightBack was the failing projector.
## Recommended Action
1. Fully power-cycle AOI and projector PSU(s).
2. Reseat projector communication/power cables.
3. Confirm both projectors output light/patterns during test.
4. If possible, run per-si...
Raw retrieval score 1
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (5/100)
Reason: Matched cabinet, power, grace; top ticket #1763517 scored 8; top KB match scored 1.
Similar historical tickets:
- #1763517: XRAY POWER SUPPY (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1763517
- #1716118: VT-S730 AOI down after power outage (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1716118
- #1622900: AXI VT-X700-L - No Power on Command & Displacement Meter Communication Error (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1622900
Relevant KB docs:
- OpenClaw Freshdesk Export Promotion Audit - 2026-05-18 (docs/mining/openclaw_export_promotion_audit_2026-05-18.md, score 1)
- Mining Progress (docs/mining/mining-progress.md, score 1)
- Case: VT-S530 Intermittent Projector Communication Error 0x0283A001 (kb/10_cases/2025-11-05_vts530-projector-communication-error-0x0283a001.md, score 1)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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