AOI support workspace

Ticket #1716118

Review 0 Freshdesk Dashboard
AOI US Closed

VT-S730 AOI down after power outage

CustomerNot indexed
CompanyNot indexed
Priority2
TypeAOI - No Action Required
UpdatedMar 16, 2026 at 5:25 PM
Thread4 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Mar 6, 2026 at 10:23 AM
Requester
Not indexed
Company
Not indexed
Last synced
May 19, 2026 at 1:25 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

VT-S730-0278 [image: image.png] Would files needed to recover machine be here? [image: image.png] Regards, *Chad Hafferty* Process Engineer chad.hafferty@ nidec.com Nidec Mobility America 3709 Ohio Ave. St. Charles, IL 60174

Conversation

Engineer and customer thread

4 messages
  1. Omron Application Engineer Omron reply | Mar 6, 2026 at 11:32 AM
    Hello Chad, Just copy that configuration folder over, and it should resolve that error. Let us know if it fixed?
  2. Customer Customer reply | Mar 6, 2026 at 12:00 PM
    Hello Jeremiah, Copying the configuration folder resolved the initial error; however, it then created a camera control unit error. I was able to narrow the issue down to the Hardware folder within the configuration directory, as the number of files differed between the versions. By merging the old files into the new ones, I successfully returned the machine to operation. I have since completed the white plate calibration and am currently running production boards. Regards, *Chad Hafferty* Process Engineer chad.hafferty@ nidec.com Nidec Mobility America 3709 Ohio Ave. St. Charles, IL 60174 On Fri, Mar 6, 2026 at 10:32 AM AOI Tech Support - US < [email] wrote: > Hello Chad, > Just copy that configuration folder over, and it should resolve that > error. > > Let us know if it fixed? > > > > [image: This is Jeremiah Soliz's card. Their email is > [email] Their phone number is +[phone].] > > On Fri, 6 Mar at 9:23 AM , HAFFERTY CHAD - NMOA > wrote: > > VT-S730-0278 > > [image: image.png] > > > Would files needed to recover machine be here? > > [image: image.png] > > Regards, > > *Chad Hafferty* > Process Engineer > > chad.hafferty@ nidec.com > Nidec Mobility America > 3709 Ohio Ave. > St. Charles, IL 60174 > > 1716118:2549832 >
    attachment
    attachment
    attachment
    attachment
  3. Omron Application Engineer Omron reply | Mar 6, 2026 at 12:35 PM
    Hello Chad, Nice, you the man. Thanks for letting us know, we’ll resolve the ticket. Appreciate it.
  4. Omron internal Private note | Mar 6, 2026 at 1:25 PM
    Private
    Subject: RE: VT-S730 AOI down after power outage [ AOI Case# 1716118] has been resolved. Description: Hello Hafferty, Thank you for your recent inquiry. We’re pleased to inform you that your case 1716118 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group