Ticket #1626920

Tony, I was able to get the software working without needing to do a full restore. The ApplicationConfiguration file in the configuration folder was completely empty. I copied a copy over from a backup folder and the inspection software started without any issues. The machine appears to be working as expected now. Thank you for the help, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: [email] Sent: Wednesday, October 29, 2025 3:45 PM To: Cassoday, Nolan E (US) ; [email] Subject: Re: Production Down - S730 AOI Failed to Initialize Error External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access "Cybersecurity OneSpace Page" and report phishing by clicking the button "Report Phishing" on the Outlook toolbar. Nolan, Restoring a backup of Omron folder should provide you with the quickest recovery of system. Thanks, Tony Lee OEI Applications Engineer Inspections Systems 2895 Greenspoint Parkway Hoffman Estates IL 60169 [phone] [email] ________________________________ From: Cassoday, Nolan E (US) > Sent: Wednesday, October 29, 2025 12:22:35 PM To: AOISupport-US-A > Subject: Re: Production Down - S730 AOI Failed to Initialize Error You don't often get email from [email] . Learn why this is important We it'll have confirmed that the AOI user has admin rights. Is a System restore from a back up the only option to resolve the error message? Get Outlook for iOS ________________________________ From: [email] > Sent: Wednesday, October 29, 2025 2:23:32 PM To: Cassoday, Nolan E (US) >; [email] > Subject: Re: Production Down - S730 AOI Failed to Initialize Error External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access "Cybersecurity OneSpace Page" and report phishing by clicking the button "Report Phishing" on the Outlook toolbar. Hi Nolan, The AOI user has to have admin rights to run Inspection software. Please check with your IT department to get user these rights restored. If admin rights are enabled and error occurs some corruption to Omron folder has happened, a recent Omron backup will need to be loaded. Thanks, Tony Lee OEI Applications Engineer Inspections Systems 2895 Greenspoint Parkway Hoffman Estates IL 60169 [phone] [email] ________________________________ From: Cassoday, Nolan E (US) > Sent: Wednesday, October 29, 2025 11:19:20 AM To: AOISupport-US-A > Subject: Production Down - S730 AOI Failed to Initialize Error You don't often get email from [email] . Learn why this is important Hello, We currently have an AOI down because when we try to run the inspection software on the machine we get this message: [email] What does this message mean? What causes it to appear? How can I fix it? I have restarted/shut down the PC multiple times now and continue to receive it. I cannot shut down the machine because the only why I know how to do that is through the inspection software but I cannot open the inspection software because of the error message. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States