Ticket #1626708 | Omron Freshdesk Assist

AOI US Closed

Production Down - S730 AOI Failed to Initialize Error

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - Repair

UpdatedNov 8, 2025 at 6:47 PM

Thread1 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Oct 29, 2025 at 2:19 PM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hello, We currently have an AOI down because when we try to run the inspection software on the machine we get this message: [email] What does this message mean? What causes it to appear? How can I fix it? I have restarted/shut down the PC multiple times now and continue to receive it. I cannot shut down the machine because the only why I know how to do that is through the inspection software but I cannot open the inspection software because of the error message. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States

Conversation

Engineer and customer thread

1 messages

Omron internal Private note | Oct 29, 2025 at 5:24 PM

Private

Subject: RE: Production Down - S730 AOI Failed to Initialize Error [ AOI Case# 1626708] has been resolved. Description: Hello Nolan, Thank you for your recent inquiry. We’re pleased to inform you that your case 1626708 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Tony Lee Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case28 pts

Previous cases

1 Past case Moderate
#1626920 RE: Production Down - S730 AOI Failed to Initialize Error
Matched in subject, ticket text, conversation: production, down, s730, aoi, failed

RE: Production Down - S730 AOI Failed to Initialize Error Tony, I was able to get the software working without needing to do a full restore. The ApplicationConfiguration file in the configuration folder was completely empty. I copied a copy over from a backup...
Raw retrieval score 56
2 Past case Moderate
#1626850 Re: Production Down - S730 AOI Failed to Initialize Error
Matched in subject, ticket text, conversation: production, down, s730, aoi, failed

Re: Production Down - S730 AOI Failed to Initialize Error We it’ll have confirmed that the AOI user has admin rights. Is a System restore from a back up the only option to resolve the error message? Get Outlook for iOS ________________________________ From: [e...
Raw retrieval score 56
3 Past case Moderate
#1781117 RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup
Matched in subject, ticket text, conversation: down, aoi, failed, case, production

RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup FYI, could you please help us schedule a site visit to fix the issue? Nishant Patel Senior Systems Administrator Creation Technologies Office: [phone] x 2327 | Direct: [phone...
Raw retrieval score 54

Knowledge base

1 KB guidance Moderate
Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout
kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md | production, down, aoi, because, case

# Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout ## Summary - System: vTS / SystemMonitorService / ResultDeliveryManager - Product / model: Omron AOI, vTS, line servers - Symptom: Mass Production Images load slowly, especially after idle...
Raw retrieval score 17
2 KB guidance Moderate
Case: VT-S730 WMI Repair And Windows IoT Write Filter Validation
kb/10_cases/2025-08-05_vt-s730-wmi-sccm-write-filter-validation.md | s730, aoi, because, resolved, case

# Case: VT-S730 WMI Repair And Windows IoT Write Filter Validation ## Summary - System: Omron VT-S730 - Product / model: VT-S730 AOI - Topic: WMI corruption, SCCM inventory, Windows IoT write filter concern - Status: Resolved / reusable ## Symptom The cust...
Raw retrieval score 17
3 KB guidance Moderate
AOI Local `InspectionProgramManager` Port 9200 Failures
kb/30_quick_reference/aoi-local-inspectionprogrammanager-9200.md | aoi, because, inspection, has, case

# AOI Local `InspectionProgramManager` Port 9200 Failures ## Purpose Use this when AOI/vTS logs show local loopback failures to: ```text net.tcp://127.0.0.1:9200/InspectionProgramManager ``` This is different from remote server `ProgramDeliveryManagerFaste...
Raw retrieval score 17

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (65/100)
Reason: Matched production, down, s730, aoi, failed, because, inspection, support, 1626708, has, resolved, case; top ticket #1626920 scored 56; top KB match scored 17.

Similar historical tickets:
- #1626920: RE: Production Down - S730 AOI Failed to Initialize Error (score 56) - https://omronelectronicsllc.freshdesk.com/a/tickets/1626920
- #1626850: Re: Production Down - S730 AOI Failed to Initialize Error (score 56) - https://omronelectronicsllc.freshdesk.com/a/tickets/1626850
- #1781117: RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup (score 54) - https://omronelectronicsllc.freshdesk.com/a/tickets/1781117

Relevant KB docs:
- Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout (kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md, score 17)
- Case: VT-S730 WMI Repair And Windows IoT Write Filter Validation (kb/10_cases/2025-08-05_vt-s730-wmi-sccm-write-filter-validation.md, score 17)
- AOI Local `InspectionProgramManager` Port 9200 Failures (kb/30_quick_reference/aoi-local-inspectionprogrammanager-9200.md, score 17)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1626708 Production Down - S730 AOI Failed to Initialize Error

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