Ticket #1622900 | Omron Freshdesk Assist

AOI US Closed

AXI VT-X700-L - No Power on Command & Displacement Meter Communication Error

CustomerNot indexed

CompanyNot indexed

Priority1

TypeAOI - No Action Required

UpdatedNov 6, 2025 at 3:33 PM

Thread6 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Oct 24, 2025 at 11:00 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hello, We are seeing two issues with our AXI machine that I do not know how to resolve. For background, the computer for the AXI started crashing and turning off yesterday; we have identified the issue to be a bad stick of RAM and replaced it. During the computer crashing though and immediately after we got an error message for Displacement Meter Communication Error. What is this error and what do we need to do so we don't see it? I cannot determine a cause for it or how to stop it. Displacement Meter Communication Error (5.3.4.-6) Failed to open port. [email] Additionally after replacing the RAM, the AXI computer is not receiving a power on command when the ON button is pressed on the front of the machine. I am not sure why it is not receiving the power on command. Can you help with troubleshooting? Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States

Conversation

Engineer and customer thread

6 messages

Omron Application Engineer Omron reply | Oct 24, 2025 at 11:16 AM

Hello Nolan, The displacement meter is the Z laser sensor. It should communicate over a COM port between the PC and the sensor device. Try looking into that connection and see if it is possible for the device to communicate currently. The power ON command to the PC is controlled from the BIOS. I’m not sure why a RAM card change would affect that, but try checking the Wake On settings in the BIOS menu. Regards,
Customer Customer reply | Oct 24, 2025 at 12:14 PM

Hello, Enabling Wake On LANin the BIOS did not turn the PC on when the Power Button on the front panel was pressed. How does the UPS in the machine communicate with the computer? Is there somewhere that needs configured? Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States

1 tiny or repeated image hidden.
Omron Application Engineer Omron reply | Oct 27, 2025 at 12:06 PM

Hello Nolan, I hope you are doing well. To enable the PC to power on automatically, please access the PC BIOS settings. Under Power Management → AC Recovery, change the setting to Power On (see the screenshot below). Regarding UPS communication, it operates via RS-232. The UPS sends a power-off signal to the PC when power is lost; however, there is no direct communication from the UPS to turn the PC back on. The PC will automatically power on once it detects that power has been restored.

freshdesk-inline-150135765415.png
Customer Customer reply | Oct 27, 2025 at 12:33 PM

Francisco, Thank you very much. That fixed the PC not turning on with the ON button on the front panel. I don’t know why it’s setting would have changed though. We did not change anything in the BIOS when replacing the RAM. But it is working as expected now which is the important part. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States

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Omron Application Engineer Omron reply | Oct 27, 2025 at 1:09 PM

Hello Nolan, Replacing RAM can sometimes cause the BIOS to reset or adjust memory-related settings, but it doesn’t usually affect other BIOS configurations. As long as the system is working correctly now, everything is fine .
Omron internal Private note | Oct 27, 2025 at 2:26 PM

Private

Subject: RE: AXI VT-X700-L - No Power on Command & Displacement Meter Communication Error [ AOI Case# 1622900] has been resolved. Description: Hello Nolan, Thank you for your recent inquiry. We’re pleased to inform you that your case 1622900 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Brian Andersen Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case15 pts

Previous cases

1 Past case Weak
#1768445 AXI Production Down - PLC Error on ETN Module
Matched in subject, ticket text, conversation: axi, error, power, bios, email

AXI Production Down - PLC Error on ETN Module Hello, We are having an issue with the PLC for our AXI Machine. This morning when I arrived at work I was told by our operators that they could not get the machine to work. The error message being displayed: [email...
Raw retrieval score 30
2 Past case Weak
#1784544 RE: BAE Systems - Fort Wayne - Omron AXI
Matched in subject, ticket text, conversation: axi, power, error, ups, email

RE: BAE Systems - Fort Wayne - Omron AXI Ryan, We have not investigated the UPS connection yet. I have it on my todo list for tomorrow. Background for why this email chain was started: 1. Twice the OS Boot drive became corrupted within a few weeks of each othe...
Raw retrieval score 28
3 Past case Weak
#1812182 RE: [EXTERNAL EMAIL] Re: error message
Matched in subject, ticket text, conversation: error, email, power, communicate, ram

RE: [EXTERNAL EMAIL] Re: error message Ok the machine works, however the Main Menu on the machine software never comes up. If you hit the "start" button on the machine you can enter the password and then wait a little bit and when you hit it again the program...
Raw retrieval score 27

Knowledge base

1 KB guidance Weak
SOP: AXI X-ray Image Library Error Decision Tree
kb/20_sops/axi-xray-image-library-error-decision-tree.md | axi, power, error

# SOP: AXI X-ray Image Library Error Decision Tree Use this when VT-X / AXI reports an X-ray Image Library Error or similar front-door imaging alarm. ## Key Point The front-end alarm is not specific enough to identify the failed subsystem. Treat it as an en...
Raw retrieval score 15
2 KB guidance Weak
AXI Angled Component Programming Quick Reference
kb/30_quick_reference/axi-angled-component-programming.md | axi, ram

# AXI Angled Component Programming Quick Reference Use this when AXI inspection needs to evaluate components placed at non-standard angles rather than normal 0, 90, 180, or 270 degree orientations. ## Pattern Non-cardinal component angles can cause inspecti...
Raw retrieval score 14
3 KB guidance Weak
Customer Response Template: AXI Windows Automatic Repair
kb/90_templates/customer-axi-windows-automatic-repair-template.md | axi, command, bios, ups

# Customer Response Template: AXI Windows Automatic Repair Subject: AXI controller Windows recovery next steps Hello `<Customer>`, The controller is currently failing during Windows startup and entering Automatic Repair. We recommend starting with non-destr...
Raw retrieval score 10

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (30/100)
Reason: Matched axi, vt-x700-l, power, command, displacement, error, bios, ups, email, communicate, ram; top ticket #1768445 scored 30; top KB match scored 15.

Similar historical tickets:
- #1768445: AXI Production Down - PLC Error on ETN Module (score 30) - https://omronelectronicsllc.freshdesk.com/a/tickets/1768445
- #1784544: RE: BAE Systems - Fort Wayne - Omron AXI (score 28) - https://omronelectronicsllc.freshdesk.com/a/tickets/1784544
- #1812182: RE: [EXTERNAL EMAIL] Re: error message (score 27) - https://omronelectronicsllc.freshdesk.com/a/tickets/1812182

Relevant KB docs:
- SOP: AXI X-ray Image Library Error Decision Tree (kb/20_sops/axi-xray-image-library-error-decision-tree.md, score 15)
- AXI Angled Component Programming Quick Reference (kb/30_quick_reference/axi-angled-component-programming.md, score 14)
- Customer Response Template: AXI Windows Automatic Repair (kb/90_templates/customer-axi-windows-automatic-repair-template.md, score 10)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1622900 AXI VT-X700-L - No Power on Command & Displacement Meter Communication Error

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