Ticket #1838130

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to [email] couldn't be delivered. juan.lazcano wasn't found at omron.com. 010001a0027a1f3a-115. . . Office 365 juan.lazcano Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the following: * Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send. * Contact the recipient (by phone, for example) to check that the address is correct. * The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly. * Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.1 in Office 365 , and then send the message again. Retype the entire recipient address before selecting Send. Was this helpful? Send feedback to Microsoft . ________________________________ More Info for Email Admins Status code 554 5.4.14 Typically this error occurs because the recipient email address is incorrect or doesn't exist at the destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be fixed by the recipient or the recipient's email admin. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following: The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages. Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory. Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. A forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature. Mail flow settings and MX records are not correct - Misconfigured mail flow settings or MX records can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly. Mail loop detected - This error also indicates that the receiving organization's email settings are misconfigured, creating a mail loop when a message is sent to an address that isn't found in their directory. This usually won't disrupt mail flow for recipients that actually exist, but the recipient's email admin should fix the misconfiguration to reduce the chance of any other mail flow issues. A common cause for this loop is that the recipient's domain is configured as "Internal Relay" when it should be "Authoritative." Another common cause for the loop is that both the sender and recipient are part of the same organization, but the sender's mailbox is hosted by Office 365, while the recipient's mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-premises email servers is missing or misconfigured. To fix this, the recipient's email admin should create a correctly configured outbound connector in Office 365 to route the message to the on-premises mailbox. For more information and tips to fix this problem, see Fix email delivery issues for error code 5.4.14 in Office 365 . Original Message Details Created Date: 8/14/2026 10:52:32 PM Sender Address: [email] Recipient Address: [email] Subject: Re: Schedule Reservation Request – SMD 3 Reborn Project Support [Case: 1821609] Error Details Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [OS1PEPF0000D20D.JPNP286.PROD.OUTLOOK.COM 2026-08-14T22:52:49.189Z 08DEF8D3408928B7] Message rejected by: OS1PEPF0000D20D.mail.protection.outlook.com Notification Details Sent by: TYYP286MB4128.JPNP286.PROD.OUTLOOK.COM Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 8/14/2026 10:52:34 PM a9-37.smtp-out.amazonses.com TYO1EPF00005024.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) 2 sec 2 8/14/2026 10:52:35 PM TYO1EPF00005024.JPNP286.PROD.OUTLOOK.COM TYCP301CA0070.outlook.office365.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) 1 sec 3 8/14/2026 10:52:35 PM TYCP301CA0070.JPNP301.PROD.OUTLOOK.COM TYWP286MB3673.JPNP286.PROD.OUTLOOK.COM Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * 4 8/14/2026 10:52:40 PM OS0P286CU011.outbound.protection.outlook.com TYO1EPF00005025.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) 5 sec 5 8/14/2026 10:52:40 PM TYO1EPF00005025.JPNP286.PROD.OUTLOOK.COM TYCP286CA0230.outlook.office365.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) * 6 8/14/2026 10:52:40 PM TYCP286CA0230.JPNP286.PROD.OUTLOOK.COM TYYP286MB3887.JPNP286.PROD.OUTLOOK.COM Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * 7 8/14/2026 10:52:44 PM OS0P286CU010.outbound.protection.outlook.com TY2PEPF00005623.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) 4 sec 8 8/14/2026 10:52:45 PM TY2PEPF00005623.JPNP286.PROD.OUTLOOK.COM TYCP286CA0359.outlook.office365.com Microsoft SMTP Server 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late response. The installation activities and communication support were scheduled as you described. Below are the engineers in charge of these activities: 1. Machine Installation, Positioning, and Leveling Period: August 31 – September 4, 2026 Omron Engineer: Juan Lazcano 2. Machine-to-Machine Communication Support Period: September 7 – September 11, 2026 à September 14th – September 18th. à September 21st – September 25th. Omron Engineer: Ruben Dominguez If there are any changes, please let us know. Regards Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. Activado Vie, 31 Jul a 6:11 P. M. , Flavio Gracian escribió: CONFIDENTIAL Hello Claudio, thank you for your confirmation and sorry for one more change in this installation schedule, please see below updates: DNMX HR department just inform us that September 18th will be holiday in DNMX, so basically we will have to move one more week the second phase of this installation. 1. Machine Installation, Positioning, and Leveling Period: August 31 – September 4, 2026 Support required for the installation, positioning, alignment, and leveling of the SMT equipment to ensure the line is ready for commissioning. 2. Machine-to-Machine Communication Support Period: September 7 – September 11, 2026 à September 14th – September 18th. à September 21st – September 25th. Please let me know if you have any questions about this, Best regards Flavio G. From: AOI Tech Support - MX Sent: Wednesday, July 29, 2026 5:01 PM To: Flavio Gracian Cc: Gael Rodriguez ; Carlos Castillo ; Lucia Contreras ; Hector Larreal ; Agustin Lopez ; Victor Vallejo ; Luis Serrano ; Francisco Trevino ; Milton Sepulveda ; Alfonso Martinez ; [email] [email] Subject: Re: Schedule Reservation Request – SMD 3 Reborn Project Support [Case: 1821609] Importance: High Hola Flavio, I confirmed the availability for this install ​ 1. Machine Installation, Positioning, and Leveling Period: August 31 – September 4, 2026 2. Machine-to-Machine Communication Support Period: September 14th – September 18th. Best Regards Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. Activado Lun, 27 Jul a 6:10 P. M. , Flavio Gracian escribió: CONFIDENTIAL Hello Omron team, Please let me know your comments about below email, also please se updated schedule: 1. Machine Installation, Positioning, and Leveling Period: August 31 – September 4, 2026 Support required for the installation, positioning, alignment, and leveling of the SMT equipment to ensure the line is ready for commissioning. 2. Machine-to-Machine Communication Support Period: September 7 – September 11, 2026 à September 14th – September 18th. Best regards, Flavio G. From: Flavio Gracian Sent: Friday, July 24, 2026 10:59 AM Cc: Gael Rodriguez ; Carlos Castillo ; Lucia Contreras ; Hector Larreal ; Agustin Lopez ; Victor Vallejo ; Luis Serrano ; Francisco Trevino ; Milton Sepulveda ; Alfonso Martinez Subject: Schedule Reservation Request – SMD 3 Reborn Project Support Dear Team, I hope you are doing well. As part of the SMD 3 Reborn Project at DENSO Mexico, we are currently finalizing the installation plan and would like to request your support by reserving your schedule for the following project activities: 1. Machine Installation, Positioning, and Leveling Period: August 31 – September 4, 2026 Support required for the installation, positioning, alignment, and leveling of the SMT equipment to ensure the line is ready for commissioning. 2. Machine-to-Machine Communication Support Period: September 7 – September 11, 2026 Support required from your communication protocol specialist to establish, verify, and troubleshoot the machine-to-machine communication, ensuring proper integration and operation of the complete SMT line. At this stage, we kindly ask you to reserve these dates and confirm the availability of your resources. Please refer to the attached equipment layout image to familiarize yourself with the planned machine arrangement. Additionally, I will provide more relevant project information in my confirmation email once I receive your acknowledgment of this request, including the detailed installation schedule and other important information required for the project execution. Your support is essential to achieving a successful installation while maintaining the project timeline. We appreciate your cooperation and look forward to working together on this important milestone. Please let us know if you foresee any scheduling conflicts or require additional information. Thank you very much for your continued support. Best regards, Flavio Gracián This communication and any attachments is meant only for the intended recipient(s) and may contain confidential and/or legally privileged information. If you are not an intended recipient, any review, use, dissemination, distribution or copying is strictly prohibited. Please notify us immediately by return e-mail and delete the message, including any duplicates, from your system. Thank you for your cooperation. 1821609:2549832 This communication and any attachments is meant only for the intended recipient(s) and may contain confidential and/or legally privileged information. If you are not an intended recipient, any review, use, dissemination, distribution or copying is strictly prohibited. Please notify us immediately by return e-mail and delete the message, including any duplicates, from your system. Thank you for your cooperation.