Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 4 pts
Top KB document 8 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
dispensing options skincare personal care
Previous cases
1
Past case
Weak
#1680166 alternate options instead of foot pedal
Matched in subject, ticket text, conversation: options
alternate options instead of foot pedal Good afternoon, I was asked to see if we can make our AOI's automatically take in, inspect, and discharge boards onto a inspectors work bench without a foot pedal. Currently we have the infeed on SMEMA from the conveyor,...
Raw retrieval score 8
2
Past case
Weak
#1824303 V-CA Disposition User Fault Options
Matched in subject, ticket text: options
V-CA Disposition User Fault Options Hi Omron Team, Sometime in the past few months our V-CA User Fault Disposition setting changed back over to listing multiple option codes for the same defect. We know this can be adjusted in V-DB, but we are unsure how to pr...
Raw retrieval score 7
3
Past case
Weak
#1746743 Barcode fail input options
Matched in subject, ticket text: options
Barcode fail input options Good morning, We're having issues with our labels during inspection and some of the are failing. I have the Line stop setting enabled whenever barcodes fail so they enter them manually in those cases and while the machines whenever a...
Raw retrieval score 7
Knowledge base
1
KB guidance
Weak
Quick Reference: vDB Backup Options And Access Boundaries
kb/30_quick_reference/vdb-backup-options-and-access-boundaries.md | options, care
# Quick Reference: vDB Backup Options And Access Boundaries
## Purpose
Use this when a customer asks about backing up vDB, Oracle credentials, Veeam, replication, or direct database access.
## Supported Access Boundary
Customer data access should normally...
Raw retrieval score 8
2
KB guidance
Weak
Customer Explanation: Archive PostgreSQL Drive Space Options
kb/50_customer_explanations/archive-postgresql-drive-space-options.md | options
# Customer Explanation: Archive PostgreSQL Drive Space Options
## Short Version
The main concern is preventing PostgreSQL and archive data from filling the Windows C drive. The best long-term approach is to keep the operating system separate from database an...
Raw retrieval score 7
3
KB guidance
Weak
Omron API / Logs: Tact And Cycle Time Options
kb/40_api_database/omron-api-tact-cycle-time-options.md | options
# Omron API / Logs: Tact And Cycle Time Options
## Purpose
Use this when a customer asks whether Omron REST/SOAP APIs can provide tact time, cycle time, inspection start time, or per-board process duration.
## Key Points
- `GetPcbInfoById` returns inspecti...
Raw retrieval score 7
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (12/100)
Reason: Matched dispensing, options, skincare, personal, care; top ticket #1680166 scored 8; top KB match scored 8.
Similar historical tickets:
- #1680166: alternate options instead of foot pedal (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1680166
- #1824303: V-CA Disposition User Fault Options (score 7) - https://omronelectronicsllc.freshdesk.com/a/tickets/1824303
- #1746743: Barcode fail input options (score 7) - https://omronelectronicsllc.freshdesk.com/a/tickets/1746743
Relevant KB docs:
- Quick Reference: vDB Backup Options And Access Boundaries (kb/30_quick_reference/vdb-backup-options-and-access-boundaries.md, score 8)
- Customer Explanation: Archive PostgreSQL Drive Space Options (kb/50_customer_explanations/archive-postgresql-drive-space-options.md, score 7)
- Omron API / Logs: Tact And Cycle Time Options (kb/40_api_database/omron-api-tact-cycle-time-options.md, score 7)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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