Ticket #1640607

Alex Obice : Hello Ryan, Good afternoon there We are still not in the safe zone yet. We need more support from Omron. I was researching the report data/information and could not find the option to report by S/N inspected. That is vital for me to proof the job was complete on every/per unit. Also, the readable report (not the raw data) needs to be exported on either .csv or .xls, or .xlsx As mentioned on my voice message, I need to send the reports for the first 5 units today, in order to have the shipment approved (deadline/shipping date is tomorrow) Also, Vu is working on the program and I need you to review it and confirm that it is within IPC CLASS 3 As you know, we need the program/inspection to cover the entire board (top and bottom – except the terminal blocks) within IPC Class 3 Almost there… Help us to cross the finish line Please get back to me ASAP Please call me on this number [phone] (cell) Thank you very much Alex From: Alex Obice Sent: Wednesday, November 12, 2025 3:10 PM To: [email] ; Vu Tran ; [email] Cc: [email] Rick Suba ; [email] [email] Subject: RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Hello Ryan, Wow, great to hear that Vu is moving along with the program in the right direction I need this program finished and validated for IPC-Class3 inspection as soon as possible. We can probably wait a few more days, so perhaps we can schedule the next steps to start on Monday?? The idea here is to really test Vu’s understanding of the inspection results, so he can program the machine to look for any abnormality. I will review with Rick to confirm if Monday would be okay, and in parallel, let’s here from Tim as well for your availability. Thank you all for helping, Thank you, Vu, for your hard work BR, Alex [email] Sent: Wednesday, November 12, 2025 2:34 PM To: Vu Tran ; Alex Obice [email] Cc: [email] Rick Suba [email] [email] Subject: RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] All, I just spent a touch over an hour on a remote session with Vu, and I’m pleasantly impressed that program is coming along very nicely. We stepped through resistors, a few BTCs, gullwing and a few other component types and the thresholds and setup look good. I would suggest you let him keep tunning the program over next handful of days, and if desired we set up a 3-4 hr. review and tweaking session. It would not be a “programming” session at this point, it would be just minor adjustments or assistance with dense/shadowed components. Please let Tim A. know if/and when you would like to set something up. From: Vu Tran Sent: Wednesday, November 12, 2025 12:12 PM To: Ryan Morrow / OEI ; Alex Obice ; AOISupport-US-A Cc: Brian Andersen / OEI ; Rick Suba ; Tim Anderson / OEI ; Brad Ward / OEI Subject: Re: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Hi Ryan, Here are the TeamViewer access so you can log in at 1pm pacific today. ID: 325 250 185 Password: w77knen2 Thank you Vu From: [email] Sent: Tuesday, November 11, 2025 9:09 AM To: Vu Tran ; Alex Obice [email] Cc: [email] ; Rick Suba [email] [email] Subject: RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] I definitely can review what you have completed so far tomorrow, would 4PM EST (1PM Pacific) work for you. Can you please send me a few screenshots of one or two of the components that are failing from teach mode. I’m looking for a couple pictures of how the windows are laid out, and the position range settings. From: Vu Tran Sent: Tuesday, November 11, 2025 11:58 AM To: Ryan Morrow / OEI ; Alex Obice ; AOISupport-US-A Cc: Brian Andersen / OEI ; Rick Suba ; Tim Anderson / OEI ; Brad Ward / OEI Subject: Re: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Hi Rian, I've continued working on the program you developed few weeks ago. I've loaded the CAD data to complete all the components and made some alignment adjustments. I also created a new part library for capacitors, resistors, inductors, transistors, and SOIC packages. The bottom side has been completed. When I tested the run, I encountered a few errors, including Fillet error, Wettability error, Missing component, and Extraction error. Today, I will continue working on the top side. Could you please review my progress to confirm whether everything looks correct or if I need to make any adjustments? Thank you. Vu [email] Sent: Tuesday, November 11, 2025 6:41 AM To: Alex Obice [email] Cc: [email] ; Rick Suba [email] ; Vu Tran [email] Subject: RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Alex I will be available to tomorrow to remote in and look at the issue and get an estimate on what it would take to program all components on the board. Vu, can you give me a little more detail on what specifically you are finding when you say, “offset measurements”? From: Alex Obice Sent: Monday, November 10, 2025 1:49 PM To: AOISupport-US-A Cc: Brian Andersen / OEI ; Ryan Morrow / OEI ; Rick Suba ; Tim Anderson / OEI ; Vu Tran Subject: RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Good morning everybody I would like to request support for the X-Ray machine Ryan, According to Vu, he is encountering offset measurements from the board and machine results.. We will do a remote review and we will send you the TV passcode as soon as you are available Second, is the finishing of the program you and Brian had worked on ( for Zipline). Since this customer is still asking for the entire board to be inspected, Rick has asked me to check with you, what would take to have this entire board covered/inspected.. Please send me details of what would take to have this project completed. Thank you Alex From: AOI Product Group Sent: Thursday, October 23, 2025 8:19 AM To: Alex Obice Cc: [email] Rick Suba [email] Subject: Re: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Hello Alex, TeamViewer creds worked, just need load the program and board. I'll wait to till you arrive. On Thu, 23 Oct at 7:44 AM , AOI Product Group wrote: Hello Alex, Alex, I will be able to help you out with this PCB programming today, just left me know how and when to connect. Did you get the new re-spin of the board I was working on before or is this the same. Also do we have a BOM for this assembly? On Wed, 22 Oct at 4:17 PM , Alex Obice wrote: Okay... Just sent you another case number The machine is not functioning.. I have placed all the necessary information on my last message Included is the Team Viewer access code Thank you and best regards Alex From: [email] Sent: Wednesday, October 22, 2025 2:13 PM To: Alex Obice Cc: [email] [email] ; Rick Suba [email] Subject: Re: Support Request for Suba Technology - To complete programming of the Class 3 board Alex, The correct Omron support email address is [email] please use this going forward. I am copying them on this message. Thanks, Tim Get Outlook for iOS From: Alex Obice Sent: Wednesday, October 22, 2025 3:43:31 PM To: IA.TechSupport-OEI ; Tim Anderson / OEI Cc: Brian Andersen / OEI ; Ryan Morrow / OEI ; Rick Suba Subject: Support Request for Suba Technology - To complete programming of the Class 3 board For a complete and efficient response, please fill out the fields below: -------------- Company: Suba Technology, Inc. Name: Alex Obice Phone: [phone] (cell) Country: USA State or Province: CA Product Name: Zipline 20817-003 REV G How can our support team help you?: Hello Tim As per your conversation with Rick, I have initiated this case for either Brian or Ryan to finish programming the Class 3 project for our customer Zipline. Please give me a call in case you have any questions BR, Alex WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.