Ticket #1657535

Daniel Rockwell : Please find our PO for this service visit attached. Daniel Rockwell | NPI/Product Manufacturing Manager Dan-Mar Company | 200 E. Bluegrass Drive, Norwalk, Ohio 44857 Office: [phone] Ext 6222 | Email: [email] | www.danmarco.com From: [email] Sent: Tuesday, December 9, 2025 10:12 AM To: Daniel Rockwell ; [email] Vincent Jackson ; [email] Cc: Don Nowicki ; Gavin Blanton Subject: [EXTERNAL] Re: Projector Unit Error [Case: 1630789] Hi Dan, I will let Francisco respond on the schedule. Thank you for the heads up as it helps to plan ahead. Regards, Max Fabiano Account Manager Omron Inspection Systems Direct: [phone] [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100 Hoffman Estates, IL 60169 automation.omron.com From: Daniel Rockwell Sent: Tuesday, December 9, 2025 9:28:47 AM To: Max Fabiano / OEI ; AOISupport-US-A ; Vincent Jackson Cc: Don Nowicki ; Gavin Blanton ; Francisco Villalpando / OEI Subject: RE: Projector Unit Error [Case: 1630789] Hello Max, I’ve gotten the approval from management to go ahead with this. If I get a PO over to you, would there be any tech availability before the end of the year? Thanks, Dan Daniel Rockwell | NPI/Product Manufacturing Manager Dan-Mar Company | 200 E. Bluegrass Drive, Norwalk, Ohio 44857 Office: [phone] Ext 6222 | Email: [email] | www.danmarco.com [email] Sent: Wednesday, November 19, 2025 4:14 PM To: Daniel Rockwell [email] Vincent Jackson Cc: Don Nowicki ; Gavin Blanton [email] Subject: [EXTERNAL] RE: Projector Unit Error [Case: 1630789] Hi Dan, That is good news! Please find revised quote attached. Thank you, From: Daniel Rockwell Sent: Wednesday, November 19, 2025 10:19 AM To: Max Fabiano / OEI ; AOISupport-US-A ; Vincent Jackson Cc: Don Nowicki ; Gavin Blanton ; Francisco Villalpando / OEI Subject: RE: Projector Unit Error [Case: 1630789] Hello Max, A day or so after you sent this quote over, our tech was able to locate a loose projector connection that he re-seated. And that seems to have done the trick in resolving our projector communication error. The system has been running with no issue since then. So I think we can cancel the cable kit for now and just schedule a basic annual PM visit for the two machines. Can you please send a revised quote for just that service? Thanks, Dan Daniel Rockwell | NPI/Product Manufacturing Manager Dan-Mar Company | 200 E. Bluegrass Drive, Norwalk, Ohio 44857 Office: [phone] Ext 6222 | Email: [email] | www.danmarco.com [email] Sent: Friday, November 7, 2025 1:54 PM To: Daniel Rockwell [email] Vincent Jackson Cc: Don Nowicki ; Gavin Blanton [email] Subject: [EXTERNAL] RE: Projector Unit Error [Case: 1630789] Hi Dan, Please see quote attached. Japan believes it is a cable issues. Thank you, From: Daniel Rockwell Sent: Friday, November 7, 2025 11:41 AM To: Max Fabiano / OEI ; AOISupport-US-A ; Vincent Jackson Cc: Don Nowicki ; Gavin Blanton ; Francisco Villalpando / OEI Subject: RE: Projector Unit Error [Case: 1630789] Hello Max, I’d like to piggyback on this conversation to also request a quote for an annual PM service visit for both machines (provided the projector issue with machine 1 can be solved). I believe the last time this was performed was September of 2024 (for calibration and other maintenance services). If that visit could also include some assistance in troubleshooting this issue with the projector that would be very helpful. We did try to check for projector cable damage and proper connector seating, but it’s difficult to trace all of the cables to their opposite end, so we were only able to check the ends connected to the projectors. Thanks, Dan Daniel Rockwell | NPI/Product Manufacturing Manager Dan-Mar Company | 200 E. Bluegrass Drive, Norwalk, Ohio 44857 Office: [phone] Ext 6222 | Email: [email] | www.danmarco.com [email] Sent: Thursday, November 6, 2025 2:46 PM To: [email] Vincent Jackson Cc: Don Nowicki ; Daniel Rockwell ; Gavin Blanton [email] Subject: [EXTERNAL] RE: Projector Unit Error [Case: 1630789] Hi Vince, Please see quote attached. One unit is in stock. Thank you, From: AOI Tech Support - US Sent: Thursday, November 6, 2025 1:52 PM To: [email] Cc: [email] Max Fabiano / OEI ; Francisco Villalpando / OEI Subject: Re: Projector Unit Error [Case: 1630789] Hello Gavin, Yes, Omron will provide a quote for a spare S530 projector part numberVKPS-9500566-1 Thanks, On Thu, 6 Nov at 10:24 AM, Vincent Jackson wrote: Good morning, If you could, please provide a quote for the spare projector unit. I'd like to get moving on that asap to minimize downtime. Dan, I'd like either you or Trevor to take a look at the cables and connections running to the projector to see if you can spot any issues. Thank you, Vince From: AOI Tech Support - US Sent: Thursday, November 6, 2025 11:04 AM To: Gavin Blanton Cc: Don Nowicki ; Vincent Jackson Subject: [EXTERNAL] Re: Projector Unit Error [Case: 1630789] Hello Gavin, The exact root cause of communication errors has been difficult to pinpoint. We strongly believe the cause could be in a projector but cables going to unit could also be at fault. As a complete failure has yet to occur the best actions for now are to be reactive. When time allows, please power down AOI machine, reseat all cables connected to both projectors (check for any damage of cables at this time). If you don't already have a spare available, please order a spare projector to have on hand in case of a complete failure of existing unit. Part number isVKPS-9500566,we can send you a quote if needed. Thanks On Wed, 5 Nov at 9:36 AM, Gavin Blanton wrote: Jeremiah, Thank you for the update. I’ll keep you posted if I see the error occur again. I hope to get additional information from Omron Japan soon. Thank you again, Gavin Blanton From: AOI Tech Support - US Sent: Wednesday, November 5, 2025 10:17 AM To: Vincent Jackson Cc: Don Nowicki ; Gavin Blanton Subject: [EXTERNAL] Re: Projector Unit Error [Case: 1630789] Hello Gavin, Thank you for your patience while we reviewed your logs. We’ve completed an initial analysis of the VT-S530 system and wanted to share an update on our findings. From the data you provided, the software is intermittently losing communication with theprojector unit during image capture. The logs show that communication through the serial channel (COM7) opens and closes normally, which means the PC, drivers, and communication port itself are functioning correctly. The issue occurs when the system tries to send a trigger signal to theprojector unit, but does not receive a response in time — resulting in error0x0283A001. At this point, our assessment suggests the issue ishardware-related on the projector side, rather than a software or COM-port configuration problem. Possible causes include: Intermittent response failure from one of the projectors (the system uses two), Loose or oxidized signal cabling between the trigger board and the projector unit, or A power or internal controller issue inside the projector assembly. We’ve submitted a formal inquiry to Omron Japan for deeper analysis and to confirm which component is most likely at fault. Once we receive feedback from their engineering team, we’ll provide you with the next recommended steps, which may include specific component checks or part replacements. For now, please keep the system powered off when not in use, and if the error reappears, note whether both projectors are projecting light or if one appears inactive when the message occurs — that information will help us correlate with Japan’s response. Thank you again for your cooperation and detailed information. We’ll update you as soon as we have additional guidance from Omron Japan. 1630789:2549832 WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. Attachments :1. PO 54734 - Omron.pdf Freshdesk could not scan your attachment(s). Please download them at your own risk