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Current case
Customer issue
Good afternoon Omron support team, I'm currently programming a board using Omron AOI software, and I'm running into an issue with the final unregistered part. Each time I attempt to register it, the process fails and I receive the following error message: "Failed to learn the base plane model on some visual field." Would it be possible to schedule a time for someone from your team to remote into our system and help diagnose and resolve this problem? Please let me know your availability. Thank you in advance for your assistance. Best regards, Zachary Rein AOI Programmer P ([phone] | M [phone] [email] 710 N Maple Rd, Saline, MI 48176 [A green and black logo Description automatically generated] ITAR Disclaimer: This message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. ITAR CONTROLLED This correspondence may contain Technical Data whose export is restricted by the Arms Export Control Act (Title 22, U.S.C., Sec 2751, et seq.). Violations of these export laws are subject to severe criminal penalties. This data may not be resold, diverted, transferred, transshipped, made available to a foreign national by any means.
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Engineer and customer thread
4 messages
OA
Omron Application EngineerOmron reply | Feb 5, 2026 at 3:44 PM
Hello Zachary, Does the board has any warpage? There is possibility that inspection image may have some missing data. Please capture another inspection image, set it as master image and register the parts. If you it still has the problem, then please capture an adjustment image and send us TeamViewer information and we can take a look. Best Regards
C
CustomerCustomer reply | Feb 6, 2026 at 3:29 PM
Hey Saqib, I have you some bad information, When trying to register a part the part image is 90 out from the leads. All attempts to register this part in the library have been failing. [cid:33bbfc50-31e9-4626-93c0-1fa2eef6606d] The part data seems fine in registration from placement to placement. I cannot find a reason for this to be occuring but It will not let me test the board. [cid:dc2a8006-f9bf-4f98-a534-d7ed49c1ac72] Zach Rein Process Engineer P ([phone] | M [phone] ________________________________
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OA
Omron Application EngineerOmron reply | Feb 6, 2026 at 4:02 PM
Hello Zachary, If the middle bar is not green then it means that lands (PADS) are not properly and you will not be able to save or test it. Please perform the following: 1- Go to inspection registration and check each part for proper rotation. If the does not match please rotate it to match the part placement. 2- Once all the variation of a part number is rotated then go to component registration and use "Adjust" option to extract pads from the bare board. Once you extract the parts from the bare board then middle bar should turn green. 3- Once all the middle bars are green then check the MASK model of each part number and if the rotation of the part does not match with Mask Model then you will have to add new Mask model. Please let me know if you need assistance via team viewer and I'm amiable till 5:00pm eastern time and will be available next Monday as well. Best Regards
OI
Omron internalPrivate note | Feb 20, 2026 at 4:24 PM
Private
Subject: RE: Base Plane Model Error [ AOI Case# 1693762] has been resolved. Description: Hello Zachary, Thank you for your recent inquiry. We’re pleased to inform you that your case 1693762 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Saqib Toor Your Omron AOI Technical Support Group
