Ticket #1770967

Here are the logs from today 05/18/2026. (See attached file: XRAY-Logs05182026.zip) Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ |---------+----------------------------> | | "AOI Tech Support| | | - US" | | | | | | | | | | | | | | | 05/18/2026 10:24 | | | AM | | | Please respond to| | | "AOI Tech Support| | | - US" | |---------+----------------------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| | | | To: [email] | | cc: [email] [email] [email] [email] | | Subject: XRay maintenance warning | >--------------------------------------------------------------------------------------------------------------------------------------------------| Secret Level: |------------------------| | ( ) 1.Non-Confidential | | ( ) 2.Confidential | | ( ) 3.Secret | | ( ) 4.Top Secret | |------------------------| Priority Level: |--------------------| | ( ) 1.Normal | | ( ) 2.Urgent | | ( ) 3.Extra Urgent | |--------------------| ------------------------------------------------------------------------- Hi Jessica Could you please power cycle machine and confirm if it helps? please also send us machine log files, you can find them on C:\Program Files \VT-X750\Logs, sort by date and zip all the files form today and send it to us, Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] Good afternoon, While running the machine today I noticed that the box in the bottom corner of the screen had a yellow warning saying the tube current life was low, 95/114. I remember being told to contact you if it turned yellow for maintenance to be scheduled. Can we set a day for this? Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘ --------------------------------------------------------------------------------------------------------------------------------------------- ⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘ --------------------------------------------------------------------------------------------------------------------------------------------- ⌘ 1770659:2549832