Ticket #1794896 | Omron Freshdesk Assist

AOI MX Closed

Solicitud de soporte para detección de componentes caídos en AOI

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedJul 10, 2026 at 7:30 PM

Thread3 messages

Ticket metadata

Group: AOI MX (150000422415)
Status: Closed (5)
Created: Jun 18, 2026 at 2:28 PM
Requester: Not indexed
Company: Not indexed
Last synced: Aug 3, 2026 at 6:02 AM
Resolved: Jun 30, 2026 at 2:50 PM
Closed: Jul 8, 2026 at 7:25 PM
Tags: A - AOI CASE ACK SP, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

Hola equipo de Soporte, Hemos detectado casos de componentes caídos sobre áreas de la PCB donde no existen componentes programados para inspección. Actualmente, el AOI solo los detecta cuando se encuentran cerca de un componente inspeccionado. ¿Podrían apoyarnos indicando qué configuraciones o mejoras recomiendan implementar para detectar esta condición en cualquier zona de la tarjeta? [cid:13f1e272-2493-4227-b49f-d635a95f19f1] ________________________________________ Jair Emanuel Salas Vargas Ingeniero de Procesos Ingeniería Astemo Mexico, S.A. de C.V. Av. Industria Automotriz No.12 Corredor Industrial Toluca Lerma (Parque Industrial Ex Hacienda Doña Rosa) T +52 [phone] x E [email] [cid:f88769a4-56fa-454a-9dcf-c72b735c6cfa] **Please note my email address has changed: [email]

Conversation

Engineer and customer thread

3 messages

Omron Application Engineer Omron reply | Jun 19, 2026 at 12:43 AM

Hola Jair, Ya usaste la función de foreign material inspection? Te comparto el manuel, checa el capitulo 6.5 Full View Foreign Material del manual Inspection Logic y 2.17.6 Setting full view foreign material inspection del manual v-TS. Los ecuentras en el siguiente link https://app.box.com/s/gb64gppwva37dqp1fgxxjk308rkmm6gc Cualquier duda con el material me dices. Saludos. Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
Omron Application Engineer Omron reply | Jun 30, 2026 at 2:50 PM

Hola Jair, Daremos por cerrado el ticket por el tiempo transcurrido, si necesitas soporte, puede abrir nuevamente el ticket. Best Regards Rubén Domínguez Application Engineer Inspection System Direct: +52 33.1410.8053 | [email] Omron Mexico Blvd. Miguel de Cervantes Saavedra 169, 1st Floor | Granada | Miguel Hidalgo | Mexico City, CDMX 11520, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.

1 tiny or repeated image hidden.
Omron Application Engineer Omron reply | Jun 30, 2026 at 4:27 PM

No sanitized conversation text indexed.

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case17 pts

Previous cases

1 Past case Weak
#1657449 AOI from locked ticket:1649296
Matched in ticket text, conversation: para, detecci, componentes, email, inspection

AOI from locked ticket:1649296 Gabino Garcia : Buen Dia, Ruben. Estamos teniendo un problema con la detección de componentes adicionales en nuestro sistema AOI VT-S730. Actualmente no podemos ampliar el ROI ya que el software cierra automáticamente la ventana...
Raw retrieval score 35
2 Past case Weak
#1836133 Solicitud de soporte para Degub de programa en XRAY
Matched in subject, ticket text, conversation: solicitud, soporte, para, com, del

Solicitud de soporte para Degub de programa en XRAY Buenas tardes!! Solicitamos soporte vía remota para realizar debug de un programa en Rayos X para el día de mañana 13/08/2026 lo más pronto posible. Quedo atento a dudas o comentarios. !!Saludos cordiales¡¡ [...
Raw retrieval score 30
3 Past case Weak
#1750093 Solicitud de soporte – Error en máquina AOI
Matched in subject, ticket text, conversation: solicitud, soporte, para, email, com

Solicitud de soporte – Error en máquina AOI Buen día, Al intentar enviar cambios a la máquina AOI, se presenta un error en el sistema que impide completar el proceso. Adjunto imagen con el mensaje de error mostrado en pantalla. Solicitamos de su apoyo para ind...
Raw retrieval score 29

Knowledge base

1 KB guidance Moderate
AOI Insertion Component Mask / Model Tuning
kb/30_quick_reference/aoi-insertion-component-mask-model-tuning.md | para, inspection, com, del

# AOI Insertion Component Mask / Model Tuning ## When To Use Use this when false rejects or wrong calls are concentrated on insertion components and the issue appears tied to model/mask evaluation rather than transport, database, or camera failure. ## Sympt...
Raw retrieval score 16
2 KB guidance Moderate
Customer Explanation: AOI Substitute Component Inspection Governance
kb/50_customer_explanations/aoi-substitute-component-inspection-governance.md | para, inspection, com, del

# Customer Explanation: AOI Substitute Component Inspection Governance ## Short Explanation When an approved substitute component is introduced, AOI inspection may need validation against that specific substitute. Even if the substitute is electrically appro...
Raw retrieval score 16
3 KB guidance Weak
AOI Algorithmic Inspection Vs Comparison Mode
kb/30_quick_reference/aoi-algorithmic-inspection-vs-comparison-mode.md | para, inspection, com

# AOI Algorithmic Inspection Vs Comparison Mode Use this when a customer asks whether Omron AOI can judge by simply comparing one image to another. ## Core Explanation Omron AOI programming is normally based on algorithmic inspection. The system judges defi...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (33/100)
Reason: Matched solicitud, soporte, para, detecci, componentes, email, inspection, material, com, foreign, 6, del; top ticket #1657449 scored 35; top KB match scored 16.

Similar historical tickets:
- #1657449: AOI from locked ticket:1649296 (score 35) - https://omronelectronicsllc.freshdesk.com/a/tickets/1657449
- #1836133: Solicitud de soporte para Degub de programa en XRAY (score 30) - https://omronelectronicsllc.freshdesk.com/a/tickets/1836133
- #1750093: Solicitud de soporte – Error en máquina AOI (score 29) - https://omronelectronicsllc.freshdesk.com/a/tickets/1750093

Relevant KB docs:
- AOI Insertion Component Mask / Model Tuning (kb/30_quick_reference/aoi-insertion-component-mask-model-tuning.md, score 16)
- Customer Explanation: AOI Substitute Component Inspection Governance (kb/50_customer_explanations/aoi-substitute-component-inspection-governance.md, score 16)
- AOI Algorithmic Inspection Vs Comparison Mode (kb/30_quick_reference/aoi-algorithmic-inspection-vs-comparison-mode.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

Omron Application Engineer

Ticket copilot

Connecting

Ticket #1794896 Solicitud de soporte para detección de componentes caídos en AOI

Customer Not indexed

Company Not indexed

Freshdesk Review inbox 0

Ready to investigate this ticket

Start a complete analysis or ask a focused question below.

Analysis activity Waiting

Choose an engineer and start an analysis.