Ticket #1797452

Amphenol Optimize Help Desk Clasificacion de Prioridad para Atencion de Tickets Urgente:Interrupción de procesos críticos para el negocio que afectan a usuarios multiples. (Un Ing. De IT se pondra en contacto en los siguientes 30 minutos) Alto: Interrupción de procesos críticos que afectan a usuarios individuales (problema afecta directamente a producción o embarqués) (Un Ing. De IT se pondra en contacto en los siguientes 30 minutos) Normal:Interrupción de trabajo de usuarios individuales. (Un Ing. De IT se pondra en contacto en las siguientes 3 horas) Bajo:Impedimento para el trabajo de usuarios individuales. (Un Ing. De IT se pondra en contacto en las siguientes 24 horas) Otros:No hay un impedimento para el trabajo de los usuarios. (Un Ing. De IT se pondra en contacto en las siguientes 24-48 horas) [email] Comento el dia Tuesday June 23 , 2026, 05.11 AM EMAIL EXTERNO: Tenga cuidado ya que este correo electrónico se originó fuera de Amphenol Optimize. Confirme que la dirección de correo electrónico coincide con el remitente esperado. NinjaCompressedFile_20260622T132736 NinjaCompressedFile_20260622T134754 See above for link to all AOI and AXI logs from the past two years. If those don't give you access, I can see if there's another way to send them to you guys to view. Thanks, Calvin Tran Manufacturing Engineer II O: ([phone] E: [email] Amphenol Borisch Technologies 4511 East Paris Ave SE | Grand Rapids, MI 49512 borisch.com | amphenolmao.com Historial del Ticket LAURA ELENA GARCIA ACOSTA Comento el dia Monday June 22 , 2026, 07.00 PM Ticket asignado a: HERNANDEZ CORONADO, CARLOS JULIO [email] Comento el dia Monday June 22 , 2026, 06.14 PM Attachment [email] Comento el dia Monday June 22 , 2026, 06.14 PM EMAIL EXTERNO: Tenga cuidado ya que este correo electrónico se originó fuera de Amphenol Optimize. Confirme que la dirección de correo electrónico coincide con el remitente esperado. Hi Calvin Regarding X-ray images, please refer to the attached manual to open volume data on ImageJ. About the AOI: 1. Check that the Archive Server has access to the AOI Drive D folder using the AOI hostname and IP address: \\VT-S730-XXX\d$ \\IP_ADDRESS\d$ 2. Please share the logs located on the server: C:\Program Files\OMRON\ArchivalTool\logs\aoi/VT-S730-XXXX folder, Could you please share the latest logs, as well as the logs from April and May, regarding the dates when the PCB boards were run? Thanks Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Mon, 22 Jun at 6:06 PM , Calvin Tran wrote: All volume data in XShareData should have been converted to .rec using the converter. Calvin Tran Manufacturing Engineer II Amphenol Borisch Technologies 4511 E Paris Ave Grand Rapids, MI 49512 ([phone] From: AOI Tech Support - MX Sent: Monday, June 22, 2026 6:23 PM To: Calvin Tran Cc: [email] ; [email] ; Felipe Reyes ; Renaldo Cota ; IT Support - ServiceDesk ; Paul Wiercinski ; Arsalaan Raza ; Thomas Meyer Jr. ; Daniel Arbayo Subject: Re: Re: Archive Tool [Case: 1794083] [Case: 1796746] External Email: Please be cautious as this email originated outside ABT. Confirm the email address matches the expected sender. Hello Calvin, I've been analyzing the logo, and it seems the error only occurs with the OK panels. Were the images of those panels also converted? Why does the code fail when it reads a unit with no errors or no result in result_rework? Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Mon, 22 Jun at 3:34 PM , Calvin Tran wrote: Attached are the only other logs that I see that are from the C:drive. Let me know if you need any other logs. The images that we're trying to download are from scans back in April-May. Thanks, Calvin Tran Manufacturing Engineer II O: ([phone] E: [email] Amphenol Borisch Technologies 4511 East Paris Ave SE | Grand Rapids, MI 49512 borisch.com | amphenolmao.com From: Calvin Tran Sent: Monday, June 22, 2026 4:12 PM To: AOI Tech Support - MX Cc: [email] ; [email] ; Felipe Reyes ; Renaldo Cota ; IT Support - ServiceDesk ; Paul Wiercinski ; Arsalaan Raza ; Thomas Meyer Jr. ; Daniel Arbayo Subject: Re: Re: Archive Tool [Case: 1794083] [Case: 1796746] I've attached the logs for the AOI and AXI. Do you know which PC we would find the logs in? I'm not finding it on the server for the AOI or AXI. Thanks, Calvin Tran Manufacturing Engineer II O: ([phone] E: [email] Amphenol Borisch Technologies 4511 East Paris Ave SE | Grand Rapids, MI 49512 borisch.com | amphenolmao.com From: AOI Tech Support - MX Sent: Monday, June 22, 2026 3:57 PM To: Calvin Tran Cc: [email] ; [email] ; Felipe Reyes ; Renaldo Cota ; IT Support - ServiceDesk ; Paul Wiercinski ; Arsalaan Raza ; Thomas Meyer Jr. ; Daniel Arbayo Subject: Re: Re: Archive Tool [Case: 1794083] [Case: 1796746] External Email: Please be cautious as this email originated outside ABT. Confirm the email address matches the expected sender. Hello Calvin, Can you share those with me? and there are other logs on the C drive; you can share those with me as well. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Mon, 22 Jun at 2:27 PM , Calvin Tran wrote: Do you want me to send you the copy of the log files or would it be easier for you to just use TeamViewer to see the logs? Are you talking about the logs on the right side of the screenshot above? Thanks, Calvin Tran Manufacturing Engineer II O: ([phone] E: [email] Amphenol Borisch Technologies 4511 East Paris Ave SE | Grand Rapids, MI 49512 borisch.com | amphenolmao.com From: AOI Tech Support - MX Sent: Monday, June 22, 2026 3:22 PM To: Calvin Tran Cc: [email] ; [email] ; Felipe Reyes ; Renaldo Cota ; IT Support - ServiceDesk ; Paul Wiercinski ; Arsalaan Raza ; Thomas Meyer Jr. ; Daniel Arbayo Subject: Re: Re: Archive Tool [Case: 1794083] [Case: 1796746] External Email: Please be cautious as this email originated outside ABT. Confirm the email address matches the expected sender. Hello Calvin, Could you give me access to review the archive logs? It seems they're having an access problem because, as you mentioned, the images have already been converted, so the Rec2 shouldn't be a problem. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Mon, 22 Jun at 12:28 PM , Calvin Tran wrote: Good morning, Omron. I see that the volume files have converted from .rec2 files to .rec files. However, I am still unable to download the zip folders of slice images on the archive server. Is there any way to "refresh" the server to now point towards the correct .rec files so that we can get the zipped folder of images? If the answer is yes, we will need to get that done ASAP as we need to provide images to our customer. If the answer is no, can you provide the step-by-step instructions on how to view .rec files in ImageJ or other third-party software that our customer would be able to use? We are also unable to download images from the archive server for our AOI. We get the same error message saying that the file may have been moved or edited. What needs to be done to view these files as well? Thanks, Calvin Tran Manufacturing Engineer II O: ([phone] E: [email] Amphenol Borisch Technologies 4511 East Paris Ave SE | Grand Rapids, MI 49512 borisch.com | amphenolmao.com From: Gabino Garcia Sent: Friday, June 19, 2026 10:32 AM To: AOI Tech Support - MX ; Paul Wiercinski Cc: [email] Felipe Reyes ; Renaldo Cota ; IT Support - ServiceDesk ; [email] Subject: RE: Archive Tool [Case: 1794083] Buenos dias Claudio. Listo el acceso al TeamViewer Muchas gracias! Gabino From: AOI Tech Support - MX Sent: Thursday, June 18, 2026 9:28 PM To: Paul Wiercinski Cc: [email] Felipe Reyes ; Renaldo Cota ; [email] Gabino Garcia ; IT Support - ServiceDesk ; [email] Subject: Re: Archive Tool [Case: 1794083] External Email: Please be cautious as this email originated outside ABT. Confirm the email address matches the expected sender. Hello, My apologies for the delay in responding to your email. Our resources are limited this week, and I am currently on a business trip. However, I can make time in my schedule to establish a remote connection and review the Amphenol Archive Server configuration. As Gabino mentioned, the system was working previously and unexpectedly stopped functioning. We have seen similar issues in the past when either the Archive Server or the AXI system loses the credentials required to save or copy files. Please send the TeamViewer credentials for Archive Server, and I can connect remotely at 12:00 PM Mexico City time to investigate the issue. Best regards, Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Thu, 18 Jun at 1:20 PM , Paul Wiercinski wrote: [email] Good afternoon---- Please let us know ASAP how to get through our issue. I have been pinging the US side of Omron as well and can get no reply. What are our options to convert our file type that the data was saved in to a format the archive server will support/allow us to view? This is critical so please advise ASAP. It sounds like the server was set up incorrectly by Omron so please evaluate and advise. Thanks, Paul Wiercinski Engineering Manager O: ([phone] Ext 1158 | M: ([phone] E: [email] Amphenol Borisch Technologies 4511 East Paris S.E. | Grand Rapids MI 49512-5314 borisch.com | amphenolmao.com From: Gabino Garcia Sent: Thursday, June 18, 2026 2:14 PM To: IT Support - ServiceDesk Cc: [email] Felipe Reyes ; Paul Wiercinski ; Renaldo Cota ; [email] Subject: RE: [#INC-56168] - Archive Tool Hi Claudio. Would it be possible for you to remotely connect to my computer and verify if there is anything that needs to be modified on my side? I am still getting the same error when trying to export the images through the Archive Tool. Thank you so much for your support. I really appreciate your help! Kind regards Gabino From: Caleb Hengeveld Sent: Wednesday, June 17, 2026 3:34 PM To: Gabino Garcia Cc: IT Support - ServiceDesk ; [email] Felipe Reyes ; Paul Wiercinski ; Renaldo Cota ; [email] Subject: Re: [#INC-56168] - Archive Tool Hi Gabino, The archive server can access the axi machine Server does have free space available No logs in C:\Omron\Archive\Logs on the archive server I do see logs here, what logs do you want The axi machine log shows this 2026/06/17 00:07:40|DEBUG |ID: 211725|Message: PCB Data Obtained. | Values: inspectionTimestamp: 20260615235551 lot: 01738P309 pcbID: N2670 pcbResult: 1 pcbConfirmResult: 1 programName: 16105884 side: 2 confirmUser: Cinthya blockIDs: {1: ''} 2026/06/17 00:07:40|DEBUG |ID: 211725|Message: Acquiring segment and part data from program file | Details: \\172.19.151.87\ShareData\XData\InspectionResult\16105884_2_InspectionResult\16105884_2_14_1_20260527223308.pcb 2026/06/17 00:07:40|DEBUG |ID: 211725|Message: Updating pcb results in database. 2026/06/17 00:07:40|DEBUG |ID: 211725|Message: Updating comp results in database. 2026/06/17 00:07:40|ERROR |ID: 211725|Message: Failed to update component results in database | Details: IndexError('Replacement index 5 out of range for positional args tuple') 2026/06/17 00:07:40|INFO |ID: 211725|Message: Finished processing retry ID. It took 0.02 seconds | retryCode: 5 2026/06/17 00:07:40|DEBUG |ID: 211726|Message: Starting processing retryID | Stage: 5 Ticket URL: https://support.borisch.com/helpdesk/tickets/56168 On Wed, 17 Jun 6:15 PM , AOI Tech Support - MX wrote: External Email: Please be cautious as this email originated outside ABT. Confirm the email address matches the expected sender. Hello Gabino Could you please verify whether the Archive Server has permission to access the drive where the images are stored? Also, could you confirm that the drive has sufficient free space available to save new images? In addition, please send us the log files located in: C:\Omron\Archive\Logs Please send both the machine logs and the archive logs. If you cannot find the folder, please let me know by phone and I can provide further instructions. Regards Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Wed, 17 Jun at 4:51 PM , Gabino Garcia wrote: Hello OMRON support. We are experiencing an issue when trying to export X-Ray images using the Archive Tool. When we attempted to create and download the ZIP file, the following error message appears: This functionality was working previously, and no known changes have been made on our side. At this moment, we are unable to download the images from the Archive Tool. Could you please help us to review this issue and advise whether it is related to the OMRON archive tool configuration or of it should be investigated by our IT team (permission, server access, of file location)? Attached is a screenshot of the error message for reference. Thank you for your support. Best regards, Gabino These commodities/technical data, including attachments, may be controlled under the United States Export Administration Regulations (EAR) or the International Traffic in Arms Regulations (ITAR). This information may not be exported to a foreign person, either in the U.S. or abroad, without the proper authorization of the U.S. Department of State or the U.S. Department of Commerce. Prior to distributing, please contact Amphenol Borisch Technologies to obtain related information for commodity classification and jurisdiction as well as end users. This E-mail, including any attachments, should be considered confidential and proprietary information. Further, this information is intended solely for use by the individual(s) to whom it is addressed. If you received this E-mail in error, please notify the sender, do not disclose its contents to others, and delete it from your system. 1794083:2549832 [#INC-56168]:719493:2:fs 1796746:2549832 1796746:2549832 1796746:2549832 Este correo es una respuesta automatica. Tu problema ha sido notificada al departamento de sistemas. Estaran en contacto contigo pronto. Responde este correo para agregar detalles adicionales This e-mail is for the named person's use only. It may contain confidential and/or privileged information Amphenol property. If you have received this e-mail in error, please notify the sender immediately and delete the material from any system. Any unauthorized copying, disclosure, distribution or other use of this information by persons or entities other than the intended recipient is prohibited.