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Current case
Customer issue
Hello Team, I am currently getting this error. Restarting did not help. Would anyone be available to remote in. Thank you, Tanush Harish Bhaskar | Senior Engineer HUGHES | 19710 Observation Ln, Germantown, MD 20876 [email] | [phone]
Hello Tanush, It seems lie this is the second time in a month similar error happens? when was the last time your maintenance team greased the machine? This task should be performed every 6 months. I could connect to see if I can recover it. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
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CustomerCustomer reply | Jul 8, 2026 at 1:24 PM
Fransico, I guess during the last maintenance on December 2025 they would have greased it. I have attached the TeamViewer Thank you, Tanush Harish Bhaskar | Senior Engineer HUGHES | 19710 Observation Ln, Germantown, MD 20876 [email] | [phone] ________________________________
Hello Tanush, If you are referring to the annual calibration that Omron performed last December, then the machine may be overdue for lubrication. Our annual calibration service does not include greasing, since this maintenance needs to be performed every six months by the customer’s maintenance team. Please ask your maintenance team to grease the machine as soon as possible to help prevent further issues. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
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CustomerCustomer reply | Jul 8, 2026 at 2:52 PM
Francisco, Is there any specific grease that we should use? Thank you, Tanush Harish Bhaskar | Senior Engineer HUGHES | 19710 Observation Ln, Germantown, MD 20876 [email] | [phone] ________________________________
Hello Tanush, Attached you can find the maintenance manual, so you can follow the procedure to grease the machine, I also included the grease P/N Gre a s e gun THK product MG70 Grease THK product AFB-LF Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
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Omron Application EngineerOmron reply | Jul 9, 2026 at 9:15 AM
Hello Tanush, ​Please let us know if machine is working again? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
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CustomerCustomer reply | Jul 9, 2026 at 9:26 AM
Francisco, Yes it works now. Thank you for your help. Thank you, Tanush Harish Bhaskar | Senior Engineer HUGHES | 19710 Observation Ln, Germantown, MD 20876 [email] | [phone] ________________________________
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Omron Application EngineerOmron reply | Jul 9, 2026 at 10:29 AM
