Ticket #1821804 | Omron Freshdesk Assist

AOI MX Closed

Información - Soporte Omron Mitsumi Automotive de México SLP

CustomerNot indexed

CompanyNot indexed

Priority2

TypeFYI-No Action Required

UpdatedAug 8, 2026 at 3:29 PM

Thread2 messages

Ticket metadata

Group: AOI MX (150000422415)
Status: Closed (5)
Created: Jul 24, 2026 at 3:04 PM
Requester: Not indexed
Company: Not indexed
Last synced: Aug 8, 2026 at 3:40 PM
Resolved: Jul 29, 2026 at 11:20 AM
Closed: Aug 6, 2026 at 2:22 PM
Tags: A - AOI CASE ACK SP, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

Buen día Equipo Omron, Quisiera realizarles las siguientes preguntas: - Revisando especificaciones de AOI VTS530, es posible leer códigos QR, sin embargo nuestros productos solo tienen marcado laser en solo 1 lado. Visualicé un video con respeto a la mismo VTS530, y tiene una integración con un sensor OMRON MICROHAWK, ¿Hay la posibilidad de integrar ese sensor para la lectura de códigos QR, y que realice una trazabilidad con respecto a lo que inspecciona la máquina? - Esta integración se puede realizar con el mismo programa o requiere alguna licencia? [image: image.png] [image: image.png] Quedo en espera de sus comentarios Saludos -- [image: Notice of Changes in Specified Subsidiary - MinebeaMitsumi] Alejandro Hernández Jiménez Manufacturing Engineer Mitsumi Automotive de México S.A. de C.V. San Luis Potosí, S.L.P. [email] Phone: (52) [phone] http://www.mitsumi.co.jp/index_e.html *Cuidemos del medio ambiente. Por favor no imprimas este e-mail si no es necesario.* *Let’s take care of the environment. Please do not print this email if not necessary.* *AVISO DE CONFIDENCIALIDAD* El contenido de este mensaje de correo electrónico y sus anexos están destinados únicamente al destinatario(s) esta información es legal, confidencial y privilegiada. Si ha recibido esta transmisión por error, cualquier uso, reproducción o difusión de esta transmisión está estrictamente prohibido, por favor, avise inmediatamente al remitente por correo electrónico de respuesta y luego elimine este mensaje y cualquier archivo adjunto de su sistema. *CONFIDENTIALITY NOTICE* The contents of this email message and any attachments are intended solely for the addressee(s) this information is legal, confidential and priviliged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited, please immediately alert the sender by reply email and then delete this message and any attachments from your system.

Conversation

Engineer and customer thread

2 messages

Ruben Dominguez Omron reply | Jul 27, 2026 at 2:34 PM

Hola Alejandro, El escáner se debe conectar en los ajustes de Communication settings, en el manual de operación viene más información para activar los settings, si cuentan con el manual? Les adjunto el apartado de la configuración para que validen la comunicacion. Best Regards Rubén Domínguez Application Engineer Inspection System Direct: +52 33.1410.8053 | [email] automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.

1 tiny or repeated image hidden.
Omron Application Engineer Omron reply | Jul 29, 2026 at 12:22 PM

No sanitized conversation text indexed.

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case19 pts

Previous cases

1 Past case Weak
#1648658 Solicitud de soporte Omron 3D Mitsumi MX
Matched in subject, ticket text, conversation: soporte, mitsumi, informaci, automotive, xico

Solicitud de soporte Omron 3D Mitsumi MX Buen día soporte Omron, Disculpe, la máquina Omron después de hacerle el mantenimiento (Lubrication Mode), aparece *SWITCH TO FORCIBLE PASS MODE* Alguna manera de salirse del FORCIBLE MODE? Quedó en espera ante cualquie...
Raw retrieval score 38
2 Past case Weak
#1697021 Soporte tecnico para importacion de AXI Omron VT-X750
Matched in subject, ticket text, conversation: soporte, para, informaci, xico, con

Soporte tecnico para importacion de AXI Omron VT-X750 Buen dia equipo, Soy de la planta de Bosch Juarez, estoy trabajando en la importación de 2 maquinas que fueron transferidas de una planta de Europa, el equipo de seguridad y medio ambiente me esta solicitan...
Raw retrieval score 36
3 Past case Weak
#1636437 Soporte: System Monitor
Matched in subject, ticket text, conversation: soporte, informaci, xico, con, esta

Soporte: System Monitor Buen dia Omron Team, Revisando en el server de las maquinas AOI en la opción "System Monitor", en la ventana "Inspection Result Saving Settings" la cual esta configurada de la suguiente manera: [email] Nos podrian indicar en que manual...
Raw retrieval score 36

Knowledge base

1 KB guidance Weak
VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern
kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md | image, con, esta, los, para

# VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern ## Case Type - Platform: VT-X750 / RVS-X / DS-X - Area: AXI image traceability, review image mapping, DS-X image storage - Customer context: SpaceX production investigation - Status: Escalation-q...
Raw retrieval score 15
2 KB guidance Weak
AXI Through-Hole Slice Image Output / NWIN Settings
kb/30_quick_reference/axi-th-slice-image-output-nwin-settings.md | image, con, settings

# AXI Through-Hole Slice Image Output / NWIN Settings ## Purpose Use this when a VT-X750 / AXI customer says some components are missing detailed images, especially during FAIR or traceability evidence collection. ## Core Distinction AXI image output is no...
Raw retrieval score 15
3 KB guidance Weak
vTS Images Missing While DBTool Shows Machines Connected
kb/30_quick_reference/vts-images-missing-dbtool-connected.md | image, con, esta

# vTS Images Missing While DBTool Shows Machines Connected Use this when DBTool or machine status shows current connected timestamps, but images are not returning to vTS or the teach station. ## Common Pattern Machine connectivity does not prove image trans...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (34/100)
Reason: Matched informaci, soporte, mitsumi, automotive, xico, image, con, esta, los, settings, manual, para; top ticket #1648658 scored 38; top KB match scored 15.

Similar historical tickets:
- #1648658: Solicitud de soporte Omron 3D Mitsumi MX (score 38) - https://omronelectronicsllc.freshdesk.com/a/tickets/1648658
- #1697021: Soporte tecnico para importacion de AXI Omron VT-X750 (score 36) - https://omronelectronicsllc.freshdesk.com/a/tickets/1697021
- #1636437: Soporte: System Monitor (score 36) - https://omronelectronicsllc.freshdesk.com/a/tickets/1636437

Relevant KB docs:
- VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern (kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md, score 15)
- AXI Through-Hole Slice Image Output / NWIN Settings (kb/30_quick_reference/axi-th-slice-image-output-nwin-settings.md, score 15)
- vTS Images Missing While DBTool Shows Machines Connected (kb/30_quick_reference/vts-images-missing-dbtool-connected.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1821804 Información - Soporte Omron Mitsumi Automotive de México SLP

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