Ticket #1622106 | Omron Freshdesk Assist

AOI US Closed

Missing data in component tilt

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedNov 20, 2025 at 1:25 PM

Thread12 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Oct 23, 2025 at 1:21 PM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Good morning, I see this issue at times with parts being called for component tilt. When I check on them via v-TS I see the following: [cid:d62caa64-711c-47f2-8961-cc2d5341330d] How does the AOI end up with what appears to be missing data? Thanks in advance for your asisstance. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com [cid:bd8394ee-0e4a-4aa5-89ff-9c7c7a4c8e21]

Conversation

Engineer and customer thread

12 messages

Omron Application Engineer Omron reply | Oct 24, 2025 at 10:46 AM

Hello George, Is there any tall component around this chip resistor? When was the last time you guys run machine calibration with the plate?
Omron Application Engineer Omron reply | Nov 3, 2025 at 7:24 AM

Hello George, Is there any update on this ticket?
Customer Customer reply | Nov 3, 2025 at 9:39 AM

Good morning, apologies for not following up sooner on this. For this example, I consistently see it here. [cid:8ee1b20f-a7ff-4633-ac8f-7be6b3647844] While I'm on this board in particular, these resistors below often have difficulty and are usually flagged as wrong component. They are wedged between some decent sized caps. [cid:d4310dd0-27bb-406e-9d41-36bc5c59aa5b] With regards to calibration, I do not have a specific date but it was done within the last 30-45 days. I could give you a definitive answer if I knew where to locate the results. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com [cid:a08dc5f0-3b80-46e3-93ba-97f7c800a82d] ________________________________
Omron Application Engineer Omron reply | Nov 3, 2025 at 5:27 PM

Hello George, There appears to be an issue with your component 3D profiling. Can you please run the 3D calibration/validation plate and provide results Thanks,

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Customer Customer reply | Nov 3, 2025 at 5:28 PM

Thanks, will do and report back on this. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com [cid:a16e2696-065f-4226-9566-f065fe098ed1] ________________________________

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Omron Application Engineer Omron reply | Nov 4, 2025 at 8:03 PM

Hello George, Could you try enabling Secondary reflection for those components, it may be difficult to perfectly reconstruct those components because S730 does not have our latest technology called MPS but you can try.
Omron internal Private note | Nov 5, 2025 at 1:29 PM

Private

Tickets with IDs 1630276 is merged into this ticket.
Omron internal Private note | Nov 5, 2025 at 1:29 PM

Private

Merged from ticket 1630276 Subject: Re: [EXT] Re: Missing data in component tilt [Case: 1622106] Description: Here's some examples from a different board, there's no large or tall components around thees. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com From: George Ottesen Sent: Monday, November 3, 2025 7:39 AM To: AOI Tech Support - US Cc: Darren Otterwell Subject: Re: [EXT] Re: Missing data in component tilt [Case: 1622106] Good morning, apologies for not following up sooner on this. For this example, I consistently see it here. While I'm on this board in particular, these resistors below often have difficulty and are usually flagged as wrong component. They are wedged between some decent sized caps. With regards to calibration, I do not have a specific date but it was done within the last 30-45 days. I could give you a definitive answer if I knew where to locate the results. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com From: AOI Tech Support - US Sent: Monday, November 3, 2025 5:24 AM To: George Ottesen Cc: Darren Otterwell Subject: [EXT] Re: Missing data in component tilt [Case: 1622106] This email originated from outside of Creation. Do not click links or open attachments unless you recognize the sender AND are expecting the message. Hello George, Is there any update on this ticket? On Fri, 24 Oct at 9:46 AM , AOI Product Group wrote: Hello George, Is there any tall component around this chip resistor? When was the last time you guys run machine calibration with the plate? On Thu, 23 Oct at 12:21 PM , George Ottesen wrote: Good morning, I see this issue at times with parts being called for component tilt. When I check on them via v-TS I see the following: How does the AOI end up with what appears to be missing data? Thanks in advance for your asisstance. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com 1622106:2549832

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Omron Application Engineer Omron reply | Nov 6, 2025 at 1:34 PM

Hello George, I have some question: Is there any cooling conveyor between the reflow oven and the AOI? What the temperature of the boards when they going in to the machine? When you open the front door and touch the illumination unit does it is sticky? Does this happen only this this particular component or all of them on the same board?
Customer Customer reply | Nov 6, 2025 at 2:24 PM

Hello, There is approximately 5' of conveyor between the oven and AOI. I do not know the exact temp of the PCB. After enabling the secondary reflection, the calls for these have improved greatly. George Ottesen Process Engineering Technician Creation Technologies Cell: [phone] 1450 Mission Ave NE | Albuquerque, NM 87107 | USA [email] | www.creationtech.com [cid:7ddb94fc-5da4-4a72-8cc7-30e2c4d8800a] ________________________________

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Omron Application Engineer Omron reply | Nov 10, 2025 at 8:56 AM

Hello George, Thanks for the update. I asked about the conveyors because we’ve noticed cases where the machine is positioned too close to the oven. When the PCB enters the machine, its temperature is still high, causing flux condensation inside the equipment. Over time, this leads to lens contamination
Omron internal Private note | Nov 10, 2025 at 9:30 AM

Private

Subject: RE: Missing data in component tilt [ AOI Case# 1622106] has been resolved. Description: Hello George, Thank you for your recent inquiry. We’re pleased to inform you that your case 1622106 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Francisco Javier Villalpando Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case34 pts

Previous cases

1 Past case Moderate
#1630276 Re: [EXT] Re: Missing data in component tilt [Case: 1622106]
Matched in subject, ticket text: missing, data, component, tilt, email

Re: [EXT] Re: Missing data in component tilt [Case: 1622106] Here's some examples from a different board, there's no large or tall components around thees. [cid:eb8721ee-ae0a-4b0b-af25-7a9e13b585f6] [cid:661d4786-0899-4181-9506-af695820201a] [cid:0011773b-8a06...
Raw retrieval score 68
2 Past case Weak
#1663994 Missing AOI data from this Morning
Matched in subject, ticket text, conversation: missing, data, aoi, email, phone

Missing AOI data from this Morning Good Afternoon, We were doing some data analysis from today and alarmingly noticed 7 entries missing. We had some units that written out as backwards this morning, When checking Q-up navi the data is missing. We know the unit...
Raw retrieval score 32
3 Past case Weak
#1695660 New Cap Inspection & Missing Component False Calls
Matched in subject, ticket text, conversation: missing, component, data, email, aoi

New Cap Inspection & Missing Component False Calls Good morning Omron Team, I have two questions regarding issues that have come up with our AOI machine. 1. Inspecting capacitors with the same part number but different dimensions There has been a new capacitor...
Raw retrieval score 31

Knowledge base

1 KB guidance Moderate
DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528
kb/10_cases/2025-06-09_datalifecycle-image-bak-share-missing-and-ora-12528.md | missing, data, component, aoi

# DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528 ## Summary An AOI/vTS system showed `DataLifeCycleManageServices` errors during image delete/evacuation processing. The first clear failure was repeated copy errors to a local UNC path: ```te...
Raw retrieval score 16
2 KB guidance Moderate
AOI Program Created With Wrong Component Library
kb/30_quick_reference/aoi-program-created-with-wrong-component-library.md | missing, data, component, aoi

# AOI Program Created With Wrong Component Library Use this when a program was created using the wrong component-number library or test database and many expected components are missing. ## Signal - A new program opens with little or no registered component...
Raw retrieval score 16
3 KB guidance Weak
AOI Archive Missing Images From Network Profile / Share Credentials
kb/30_quick_reference/aoi-archive-missing-images-network-profile-share-credentials.md | missing, data, aoi

# AOI Archive Missing Images From Network Profile / Share Credentials ## When To Use Use this when archive, vCA, or review images appear missing but the image files may still exist on disk or on a share. ## Core Pattern Missing-image symptoms can be caused...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (62/100)
Reason: Matched missing, data, component, tilt, email, aoi, phone, 1450, 87107; top ticket #1630276 scored 68; top KB match scored 16.

Similar historical tickets:
- #1630276: Re: [EXT] Re: Missing data in component tilt [Case: 1622106] (score 68) - https://omronelectronicsllc.freshdesk.com/a/tickets/1630276
- #1663994: Missing AOI data from this Morning (score 32) - https://omronelectronicsllc.freshdesk.com/a/tickets/1663994
- #1695660: New Cap Inspection & Missing Component False Calls (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1695660

Relevant KB docs:
- DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528 (kb/10_cases/2025-06-09_datalifecycle-image-bak-share-missing-and-ora-12528.md, score 16)
- AOI Program Created With Wrong Component Library (kb/30_quick_reference/aoi-program-created-with-wrong-component-library.md, score 16)
- AOI Archive Missing Images From Network Profile / Share Credentials (kb/30_quick_reference/aoi-archive-missing-images-network-profile-share-credentials.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1622106 Missing data in component tilt

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