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Ticket #1637035

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AOI US Closed

Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine)

CustomerNot indexed
CompanyNot indexed
Priority1
TypeAOI - No Action Required
UpdatedDec 14, 2025 at 7:27 PM
Thread17 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Nov 12, 2025 at 10:49 AM
Requester
Not indexed
Company
Not indexed
Last synced
May 19, 2026 at 1:25 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, A-REOPEN, LOCKED

Current case

Customer issue

Hi Omron Team, Serial No : [phone] Model: V-X750 I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine). 1. How can the 3D X-ray images be saved on the system? 2. Does the system have an option to export all 3D images together, or must they be exported individually? 3. After saving the images, is any third-party image viewer software required to open or view them? Your guidance on these points would be greatly appreciated. Additionally, we would appreciate it if you could share a direct contact number for your technical support team. Regards, Engineering Department O: ([phone], Fax: ([phone] www.flextronassembly.com An AS9100, ISO 13485, ISO 9001 & ITAR Company Aerospace, Medical, Defense, Industrial & Commercial Electronics Contract Manufacturer Flextron Circuit Assembly 300 Bauman Ct., Wood Dale, IL 60191 The information in this email is confidential and proprietary. It is intended solely for the addressee. If you are not the intended recipient, delete this email. All Purchase Orders and Sales Orders by Flextron Circuit Assembly are subject to Terms and Conditions posted at https://www.flextronassembly.com/terms-conditions/

Conversation

Engineer and customer thread

17 messages
  1. Omron Application Engineer Omron reply | Nov 13, 2025 at 3:24 PM
    Hello Pur, 1.-X750 machine saves all 3D images in the server with two different formats .vgi and .Rec2, you can visualize those images using RVS-X software provided by Omron 2.-When you inspect a board in inspection mode it will automatically create 3D images for all the inspected components. 3.-Yes, the name of the software is RVS-X and is installed on one of the PC's included with your system.
  2. Customer Customer reply | Nov 13, 2025 at 9:02 PM
    Francisco, Thanks for your reply. I have clarified the question a bit further so you can understand the reasoning behind them. Our customer requested to provide X-ray images for each assembly. Assembly has 10 connectors and each connector may have 20 leads. Our ideal goal is to create ONE file to send to the customer and if the customer can download an image viewer from the web. We would like the Omron AXI machine to take 3D images per assembly programming and collect all data in one file (assuming it is one physical file per assembly). How can we achieve this? -Jay On Thu, Nov 13, 2025 at 2:24 PM AOI Tech Support - US < [email] wrote: > Hello Pur, > > 1.-X750 machine saves all 3D images in the server with two different > formats .vgi and .Rec2, you can visualize those images using RVS-X software > provided by Omron > 2.-When you inspect a board in inspection mode it will automatically > create 3D images for all the inspected components. > 3.-Yes, the name of the software is RVS-X and is installed on one of the > PC's included with your system. > > > > [image: This is Francisco Villalpando's card. Their email is > [email] Their email is [email] > Their email is [email] Their phone number is +1 682 380 > 0083.] > > >
  3. Omron internal Private note | Nov 13, 2025 at 9:09 PM
    Private
    Tickets with IDs 1637105 is merged into this ticket.
  4. Omron internal Private note | Nov 13, 2025 at 9:09 PM
    Private
    Merged from ticket 1637105 Subject: Re: AOI Technical Support [Case: 1637066] Description: Hello Pur, Thank you for your inquiry. Your request has been received by [email] which is used for support for most all Industrial Automation Products in the Americas. However, for support of the VT-X750 (CT AXI Machine), an Automated Optical Inspection product, please contact our (AOI) division at [email] I'm forwarding your question along with any attachments to our AOI group for assistance. You can always send inquiries for these products directly to [email] Hello AOI support, kindly address this request: Hi Omron Team, Subject: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine). Specifically: 1. How can the 3D X-ray images be saved on the system? 2. Does the system have an option to export all 3D images together, or must they be exported individually? 3. After saving the images, is any third-party image viewer software required to open or view them? Your guidance on these points would be greatly appreciated. Additionally, we would appreciate it if you could share a direct contact number for your technical support team. Best regards, Aimee Rivera Now you can reach technical support via chat: https://automation.omron.com/en/us/services/technical-support Omron Automation Americas Website: Omron247.com US Toll-Free: [phone] Canada Toll-Free: [phone] Mexico (SP): (+52) 55.1168.9651 automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Wed, 12 Nov at 11:17 AM , Pur P wrote: Hello Pur, Thank you for contacting Omron. I’m adding our Technical Support Team for assistance. Hi Omron Team, Subject: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine). Specifically: 1. How can the 3D X-ray images be saved on the system? 2. Does the system have an option to export all 3D images together, or must they be exported individually? 3. After saving the images, is any third-party image viewer software required to open or view them? Your guidance on these points would be greatly appreciated. Additionally, we would appreciate it if you could share a direct contact number for your technical support team. Thank you,
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  5. Customer Customer reply | Nov 17, 2025 at 10:22 AM
    Hi Francisco & Omron Team, I hope you are doing well. I’m following up on our previous email from Jay. Could you or someone from your team please respond to this matter? It is quite urgent. Regards, Engineering Department On Thu, Nov 13, 2025 at 8:02 PM Jay Vora-Flextron Circuit Assembly < [email] wrote: > Francisco, > > Thanks for your reply. I have clarified the question a bit further so you > can understand the reasoning behind them. > > Our customer requested to provide X-ray images for each assembly. Assembly > has 10 connectors and each connector may have 20 leads. > Our ideal goal is to create ONE file to send to the customer and if the > customer can download an image viewer from the web. > > We would like the Omron AXI machine to take 3D images per assembly > programming and collect all data in one file (assuming it is one physical > file per assembly). > > How can we achieve this? > > -Jay > > > > > > On Thu, Nov 13, 2025 at 2:24 PM AOI Tech Support - US < > [email] wrote: > >> Hello Pur, >> >> 1.-X750 machine saves all 3D images in the server with two different >> formats .vgi and .Rec2, you can visualize those images using RVS-X software >> provided by Omron >> 2.-When you inspect a board in inspection mode it will automatically >> create 3D images for all the inspected components. >> 3.-Yes, the name of the software is RVS-X and is installed on one of the >> PC's included with your system. >> >> >> >> [image: This is Francisco Villalpando's card. Their email is >> [email] Their email is [email] >> Their email is [email] Their phone number is +1 682 380 >> 0083.] >> >> >>
  6. Omron Application Engineer Omron reply | Nov 17, 2025 at 4:53 PM
    Hello Pur, We have a solution that may meet your needs: the Archiver tool. This tool can generate reports similar to the attached example; however, the report will include only a single slice image extracted from the original defect image. The software also offers an option to grant external users (such as your customer) access to specific data, including their programs. Through the web interface, they can view slice images and use a scroll bar to navigate through all slices. I can check with our developers if it’s possible to add GIF functionality to display slice images from bottom to top. Please note that the Archiver tool is licensed software. If you’d like more details, we can provide them. I’ve cc’d Eric McElmurry, who can schedule a web demo if you’re interested
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  7. Omron Application Engineer Omron reply | Nov 19, 2025 at 6:10 PM
    Hello Pur, I was told the information you needed was provided to you by Brian Anderson, I'll close this Ticket
  8. Omron internal Private note | Nov 19, 2025 at 7:32 PM
    Private
    Subject: RE: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) [ AOI Case# 1637035] has been resolved. Description: Hello Pur, Thank you for your recent inquiry. We’re pleased to inform you that your case 1637035 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Francisco Javier Villalpando Your Omron AOI Technical Support Group
  9. Customer Customer reply | Nov 19, 2025 at 8:00 PM
    I have not received info from Brian yet. Please keep ticket open Jay On Wed, Nov 19, 2025, 5:10 PM AOI Tech Support - US < [email] wrote: > Hello Pur, > > I was told the information you needed was provided to you by Brian > Anderson, I'll close this Ticket > > > [image: This is Francisco Villalpando's card. Their email is > [email] Their email is [email] > Their email is [email] Their phone number is +1 682 380 > 0083.] > > > On Mon, 17 Nov at 4:53 PM , AOI Tech Support - US < > [email] wrote: > Hello Pur, > > We have a solution that may meet your needs: the *Archiver* tool. This > tool can generate reports similar to the attached example; however, the > report will include only a single slice image extracted from the original > defect image. > The software also offers an option to grant external users (such as your > customer) access to specific data, including their programs. Through the > web interface, they can view slice images and use a scroll bar to navigate > through all slices. > I can check with our developers if it’s possible to add GIF functionality > to display slice images from bottom to top. > Please note that the Archiver tool is licensed software. If you’d like > more details, we can provide them. I’ve cc’d Eric McElmurry, who can > schedule a web demo if you’re interested > > > > [image: This is Francisco Villalpando's card. Their email is > [email] Their email is [email] > Their email is [email] Their phone number is +1 682 380 > 0083.] > > >

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  10. Omron Application Engineer Omron reply | Nov 20, 2025 at 10:48 AM
    Hello Pur, Here are some answers to your question. Hope this helps. See responses in red. 1. How can the 3D X-ray images be saved on the system? Log into AXI machine, goto Service Mode, then Inspection Output Settings. Once you're in this menu you can see your Volume Data and where it's being saved. Your 3D data is already being output to the AXI server, but you can also output it to a system shared folder if you want (not needed). 2. Does the system have an option to export all 3D images together, or must they be exported individually? I believe the above answers this question. 3. After saving the images, is any third-party image viewer software required to open or view them? Can you please download the following software --> https://app.box.com/s/ug5anlx1kgj8ut37ky4if0h9rxboivy9 < -- This software is called ImageJ. Please unzip to your desktop, and inside you can run the setup.bat file I created. This will setup this software up. After that you will navigate your VolumeData directory located in your AXI server, and simply double click any file that has extenstion .rec2. See screenshot below. You could also use the VolumeViewer on the desktop of the Review station to review the 3D images that way. The ImageJ option is for viewing them outside of that review station location that doesn't have VolumeViewer. Hope this helps? Let us know. If this answers your question we will resolve this ticket. Thanks!
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  11. Customer Customer reply | Nov 20, 2025 at 11:02 PM
    Jeremiah, Thanks for help, however, I am not able to open .rec2 with the ImageJ viewer. I was advised by Brain that we need to convert Rec2 to Rec1. Do not know how. What am I doing wrong? [image: image.png] On Thu, Nov 20, 2025 at 9:48 AM AOI Tech Support - US < [email] wrote: > Hello Pur, > > Here are some answers to your question. Hope this helps. See responses in > red. > > 1. How can the 3D X-ray images be saved on the system? > Log into AXI machine, goto Service Mode, then Inspection Output Settings. > Once you're in this menu you can see your Volume Data and where it's being > saved. > Your 3D data is already being output to the AXI server, but you can also > output it to a system shared folder if you want (not needed). > > 2. Does the system have an option to export all 3D images together, or > must they be exported individually? > I believe the above answers this question. > 3. After saving the images, is any third-party image viewer software > required to open or view them? > Can you please download the following software --> > https://app.box.com/s/ug5anlx1kgj8ut37ky4if0h9rxboivy9 < -- > This software is called ImageJ. Please unzip to your desktop, and inside > you can run the setup.bat file I created. This will setup this software up. > After that you will navigate your VolumeData directory located in your AXI > server, and simply double click any file that has extenstion .rec2. See > screenshot below. > > You could also use the VolumeViewer on the desktop of the Review station > to review the 3D images that way. The ImageJ option is for viewing them > outside of that review station location that doesn't have VolumeViewer. > > Hope this helps? Let us know. If this answers your question we will > resolve this ticket. > > Thanks! > > > [image: This is Jeremiah Soliz's card. Their email is > [email] Their phone number is +[phone].] > > >
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  12. Omron Application Engineer Omron reply | Nov 21, 2025 at 8:35 AM
    Hello Pur, If you followed those instructions, and placed those files in the right area, all you need to do is DOUBLE CLICK on a .rec2 file, and it will auto open ImageJ. No need to open ImageJ ahead of time and goto File->Open ....just double click on a .rec2 file in your windows explorer. Let me know if you got it?
  13. Customer Customer reply | Nov 21, 2025 at 8:49 AM
    I have placed a .rec2 file in a local folder. It is set up to open with the ImageJ viewer and still shows the same error message. [image: image.png] [image: image.png] On Fri, Nov 21, 2025 at 7:35 AM AOI Tech Support - US < [email] wrote: > Hello Pur, > If you followed those instructions, and placed those files in the right > area, all you need to do is DOUBLE CLICK on a .rec2 file, and it will auto > open ImageJ. No need to open ImageJ ahead of time and goto File->Open > ....just double click on a .rec2 file in your windows explorer. > > Let me know if you got it? > > > [image: This is Jeremiah Soliz's card. Their email is > [email] Their phone number is +[phone].] > > >
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  14. Omron Application Engineer Omron reply | Nov 21, 2025 at 5:01 PM
    Hello Jay, Please see below screenshot. Right click on that .rec2 file, and goto "Open With" ...then select Rec2Decode.exe file (which is in the root ImageJ directory) . If you notice in your screenshot, you have the .rec2 file linked to ImageJ app, which is incorrect: Let me know?
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  15. Customer Customer reply | Nov 21, 2025 at 5:41 PM
    Brian/Jeremiah, I am adding you into this. Everyone in support at Omron tells me different contradictory things. Can you please sort out internally first and let me know what I need to do? -Jay On Fri, Nov 21, 2025 at 4:01 PM AOI Tech Support - US < [email] wrote: > Hello Jay, > Please see below screenshot. Right click on that .rec2 file, and goto > "Open With" ...then select Rec2Decode.exe file (which is in the root ImageJ > directory) . > > > > If you notice in your screenshot, you have the .rec2 file linked to ImageJ > app, which is incorrect: > > > Let me know? > > > [image: This is Jeremiah Soliz's card. Their email is > [email] Their phone number is +[phone].] > > >

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  16. Omron Application Engineer Omron reply | Nov 21, 2025 at 5:51 PM
    Hello Jay Is there any way you can provide remote access to one of the X-Ray machines such as CTS-X or RVS-X and I can show data on Image J? it will take only 5 min to make it work.
  17. Omron internal Private note | Dec 4, 2025 at 5:25 PM
    Private
    Subject: RE: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) [ AOI Case# 1637035] has been resolved. Description: Hello Pur, Thank you for your recent inquiry. We’re pleased to inform you that your case 1637035 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Brian Andersen Your Omron AOI Technical Support Group