AOI US Closed

Re: AOI Technical Support [Case: 1637066]

CustomerNot indexed
CompanyNot indexed
Priority2
TypeN/A
UpdatedNov 15, 2025 at 9:25 PM
Thread1 messages

Current case

Customer issue

Hello Pur, Thank you for your inquiry. Your request has been received by [email] which is used for support for most all Industrial Automation Products in the Americas. However, for support of the VT-X750 (CT AXI Machine), an Automated Optical Inspection product, please contact our (AOI) division at [email] I'm forwarding your question along with any attachments to our AOI group for assistance. You can always send inquiries for these products directly to [email] Hello AOI support, kindly address this request: Hi Omron Team, Subject: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine). Specifically: 1. How can the 3D X-ray images be saved on the system? 2. Does the system have an option to export all 3D images together, or must they be exported individually? 3. After saving the images, is any third-party image viewer software required to open or view them? Your guidance on these points would be greatly appreciated. Additionally, we would appreciate it if you could share a direct contact number for your technical support team. Best regards, Aimee Rivera Now you can reach technical support via chat: https://automation.omron.com/en/us/services/technical-support Omron Automation Americas Website: Omron247.com US Toll-Free: [phone] Canada Toll-Free: [phone] Mexico (SP): (+52) 55.1168.9651 automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Wed, 12 Nov at 11:17 AM , Pur P wrote: Hello Pur, Thank you for contacting Omron. I’m adding our Technical Support Team for assistance. Hi Omron Team, Subject: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine). Specifically: 1. How can the 3D X-ray images be saved on the system? 2. Does the system have an option to export all 3D images together, or must they be exported individually? 3. After saving the images, is any third-party image viewer software required to open or view them? Your guidance on these points would be greatly appreciated. Additionally, we would appreciate it if you could share a direct contact number for your technical support team. Thank you,

Conversation

Engineer and customer thread

1 messages
  1. Omron internal Private note | Nov 13, 2025 at 9:09 PM
    Private
    This ticket is closed and merged into ticket 1637035