Ticket #1637693

Tickets with IDs 1637695 is merged into this ticket.

Merged from ticket 1637695 Subject: Re: OmronTecahingImageCache Description: Clement, This is not something that can be resolved without these two issues being addressed. This is where all the production data is stored. If there are very old programs that will not run again, this may get you through the night but understand that associated AOI data will be deleted as a result. Best regards, Jeremy Orbach Application Engineer – Inspection Systems Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100, Hoffman Estates, IL 60169 automation.omron.com From: Clement Cungnung Sent: Wednesday, November 12, 2025 10:14 PM To: AOISupport-US-A ; Saqib Toor / OEI Cc: Cameron Johnson ; Greg Engel ; Lucas Thawng ; Dung Truong ; Sang Khup Subject: RE: OmronTecahingImageCache You don't often get email from [email] Learn why this is important Can you help me out to fix this temporarily so that I can ask my managers what the next step is tomorrow while we run tonight? Best Regards, よろしくお願いします。 Clement Cungnung Production Engineer I, MII PCB 100 Hill Brady Road Battle Creek, MI 49037 P: ([phone] ext.1505 ************************************************************************************** Action is required if the box below is checked : [ ] Confidential or Proprietary information is enclosed or attached. You are required to safeguard and use extra caution with this information as it is NOT public knowledge. The contents may include, but not limited to customer drawings, details, new projects, Development schedules, quality control data/testing, financial projections, financial results, etc… A PASSWORD is required for the attachment and will be sent by separate e-mail. *************************************************************************************** From: [email] Sent: Wednesday, November 12, 2025 10:11 PM To: Clement Cungnung ; [email] Cc: Cameron Johnson ; Greg Engel ; Lucas Thawng ; Dung Truong ; Sang Khup Subject: Re: OmronTecahingImageCache [CAUTION: This email originated from the outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe] Clement, Likely data retention will need to be shortened. Your two primary options are: 1). Increase storage space 2). Shorten retention in v-DB Either of these will resolve your issue. We have solutions available to archive data beyond the size of the server if neither of these options work, however there is an associated cost with the archive software, as it is an external application. Let us know how we can best support you. Get Outlook for iOS From: Clement Cungnung Sent: Wednesday, November 12, 2025 10:07:50 PM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Cameron Johnson ; Greg Engel ; Lucas Thawng ; Dung Truong ; Sang Khup Subject: RE: OmronTecahingImageCache Hello Saqib and OMRON Team, The G: Drive on our OMRON server is full, and now we’re not able to run any of our machines. For now, I’ve cut and pasted the Temp folders and Share data to an external HDD just to free up some space so we can run for a short period. Could you please check and let us know which files or folders we can safely delete or move to clear it up properly? Attached is the picture of the Drive. Thanks a lot for your help. Best Regards, よろしくお願いします。 Clement Cungnung Production Engineer I, MII PCB 100 Hill Brady Road Battle Creek, MI 49037 P: ([phone] ext.1505 ************************************************************************************** Action is required if the box below is checked : [ ] Confidential or Proprietary information is enclosed or attached. You are required to safeguard and use extra caution with this information as it is NOT public knowledge. The contents may include, but not limited to customer drawings, details, new projects, Development schedules, quality control data/testing, financial projections, financial results, etc… A PASSWORD is required for the attachment and will be sent by separate e-mail. *************************************************************************************** From: [email] Sent: Wednesday, May 22, 2024 12:53 PM To: Clement Cungnung Subject: Re: OmronTecahingImageCache [CAUTION: This email originated from the outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe] Clement, You can clear the contents of entire OmronTeachingImaheCache folder and it is not going to affect anything. The system will automatically download cache when you open the program. Best Regards, From: Clement Cungnung Sent: Wednesday, May 22, 2024 12:46:45 PM To: Saqib Toor / OEI Subject: RE: OmronTecahingImageCache Saqib, I have been doing that but still the space is getting smaller every time I export the programs. And I am wondering if I can clear some of these folders under the image cache folder. The folder itself if 466 GB size. Best Regards, よろしくお願いします。 Clement Cungnung Production Engineer I, MII PCB 100 Hill Brady Road Battle Creek, MI 49037 P: ([phone] ext.1505 ************************************************************************************** Action is required if the box below is checked : [ ] Confidential or Proprietary information is enclosed or attached. You are required to safeguard and use extra caution with this information as it is NOT public knowledge. The contents may include, but not limited to customer drawings, details, new projects, Development schedules, quality control data/testing, financial projections, financial results, etc… A PASSWORD is required for the attachment and will be sent by separate e-mail. *************************************************************************************** From: [email] Sent: Wednesday, May 22, 2024 12:19 PM To: Clement Cungnung Subject: Re: OmronTecahingImageCache [CAUTION: This email originated from the outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe] Clement, You can clear the cache for the programs which doesn’t need tuning. You can scroll to right on the list of programs on teach station and click on X to clear the cache under config. Please let me know if you have any questions. Best Regards, From: Clement Cungnung Sent: Wednesday, May 22, 2024 11:45:51 AM To: Saqib Toor / OEI Subject: OmronTecahingImageCache Hello Saqib, How are you? I have a question about OmronTeachingCache folder under C:. I am exporting programs to an external HDD for TRJ and I realized the HDD space became less. Will there be a problem if I clear the cache files under OmronTeachingCache? Please see attached picture. Thank you. Best Regards, よろしくお願いします。 Clement Cungnung Production Engineer I, MII PCB 100 Hill Brady Road Battle Creek, MI 49037 P: ([phone] ext.1505 ************************************************************************************** Action is required if the box below is checked : [ ] Confidential or Proprietary information is enclosed or attached. You are required to safeguard and use extra caution with this information as it is NOT public knowledge. The contents may include, but not limited to customer drawings, details, new projects, Development schedules, quality control data/testing, financial projections, financial results, etc… A PASSWORD is required for the attachment and will be sent by separate e-mail. *************************************************************************************** CONFIDENTIALITY NOTICE: This electronic mail transmission contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This electronic mail transmission is intended for use only by the person or entity to whom it is addressed. If you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this electronic mail transmission is strictly prohibited. If you received this in error, please contact the sending party by replying in an email or by using the above contact information, delete the email from your computer system and shred any paper copies of the information you printed. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. CONFIDENTIALITY NOTICE: This electronic mail transmission contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This electronic mail transmission is intended for use only by the person or entity to whom it is addressed. If you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this electronic mail transmission is strictly prohibited. If you received this in error, please contact the sending party by replying in an email or by using the above contact information, delete the email from your computer system and shred any paper copies of the information you printed. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. CONFIDENTIALITY NOTICE: This electronic mail transmission contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This electronic mail transmission is intended for use only by the person or entity to whom it is addressed. If you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this electronic mail transmission is strictly prohibited. If you received this in error, please contact the sending party by replying in an email or by using the above contact information, delete the email from your computer system and shred any paper copies of the information you printed. CONFIDENTIALITY NOTICE: This electronic mail transmission contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This electronic mail transmission is intended for use only by the person or entity to whom it is addressed. If you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this electronic mail transmission is strictly prohibited. If you received this in error, please contact the sending party by replying in an email or by using the above contact information, delete the email from your computer system and shred any paper copies of the information you printed.

Subject: RE: RE: OmronTecahingImageCache [ AOI Case# 1637693] has been resolved. Description: Hello Clement, Thank you for your recent inquiry. We’re pleased to inform you that your case 1637693 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Saqib Toor Your Omron AOI Technical Support Group

Subject: RE: RE: OmronTecahingImageCache [ AOI Case# 1637693] has been resolved. Description: Hello Clement, Thank you for your recent inquiry. We’re pleased to inform you that your case 1637693 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Saqib Toor Your Omron AOI Technical Support Group