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Ticket #1637865

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AOI US Closed

AXI initialization error Line down

CustomerNot indexed
CompanyNot indexed
Priority1
TypeAOI - No Action Required
UpdatedDec 19, 2025 at 5:24 PM
Thread20 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Nov 13, 2025 at 7:17 AM
Requester
Not indexed
Company
Not indexed
Last synced
May 19, 2026 at 1:25 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, A-REOPEN, COLAB RUN, A - CN RUN, LOCKED

Current case

Customer issue

Good morning, We have encountered the error below every day on startup for a couple days and today we can't get past it. Already have restarted multiple times and completely shut down the machine for several minutes. Our line is completed stopped right now. [email] R, Luis A Reyes Aviles | LSSGB | Manufacturing Engineer -------------------------- Sypris Electronics, LLC 10421 University Center Drive Tampa, FL 33612 [email] | [phone] Trust Beyond Manufacturing(r) [email] ________________________________ NOTICE The information contained in this communication may be sensitive, proprietary, legally privileged and/or subject to U.S. export laws. It is intended only for the use of the recipient named above. Your opening of this email is a tacit agreement to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please re-send this communication to the sender and delete the original message and any copy of it.

Conversation

Engineer and customer thread

20 messages
  1. Omron Application Engineer Omron reply | Nov 13, 2025 at 8:44 AM
    Hello Luis., Could you please include all the logs from today so we can find the root cause of this issue.
  2. Customer Customer reply | Nov 13, 2025 at 8:56 AM
    Where do I find the logs?

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  3. Omron Application Engineer Omron reply | Nov 13, 2025 at 9:06 AM
    Hello Luis., Please zip these log files up. This the location. I tried to call you but didn’t get an answer. Thanks
    2025-11-13_09_05_31.png
    2025-11-13_09_05_31.png
  4. Customer Customer reply | Nov 13, 2025 at 1:29 PM
    See attached for the error log files.

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  5. Omron Application Engineer Omron reply | Nov 13, 2025 at 2:46 PM
    Hello Luis., I just got off the phone with Juan. It sounds like the entry shutter to the x-ray machine is not triggering an opening. I’m about to board a plane but wanted to update this ticket.
  6. Omron Application Engineer Omron reply | Nov 13, 2025 at 7:18 PM
    Hello Luis., I spoke with Jeremiah this afternoon and he said there was something at the side of the machine triggering the safety curtain. If you no longer have issues we will close this ticket.
  7. Customer Customer reply | Nov 14, 2025 at 5:46 AM
    Morning, The issue with the machine is still present. If we could have a price quote on a new left side curtain sensor. We’re not 100% yet that’s the issue but would like to get a replacement quote started for it. Thank you, Thomas Cerf | Maintenace Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [phone] Cell [email] | www.Sypris.com/electronics [email] Trust Beyond Manufacturing®

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  8. Omron Application Engineer Omron reply | Nov 14, 2025 at 8:07 AM
    + Adding others to the email chain from Sypris. Sypris is also asking when the next available time for an Omron rep to come onsite to help troubleshoot. Note, I did send Juan and Thomas the light curtain manuals this morning. Hoping this helps them resolve the issue. @Francisco @Brian can you guys assist with light curtain quote? Separate email chain, Juan updated with the below info:
    freshdesk-inline-150138323622.png
    freshdesk-inline-150138323622.png
  9. Omron Application Engineer Omron reply | Nov 14, 2025 at 8:10 AM
    I added Tim's email wrong, fixing it.
  10. Customer Customer reply | Nov 14, 2025 at 8:22 AM
    To confirm, the line is still down, and the issue remains an anomaly. I am not sure if this helps, but the error only occurs in the morning after a long shutdown period. Could this pattern point to another underlying issue? Normally we can restart the machine and the error clears for the rest of the day, so for it to keep the machine down this long is unusual and not something we have seen before. Kindly, Tristan Ford | Manufacturing Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [email] | www.sypriselectronics.com [Trust] [Sypris Logo]

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  11. Omron Application Engineer Omron reply | Nov 14, 2025 at 11:03 AM
    Hello Luis., I am being told via text message that this issue is now resolved, can you please confirm? Then we will close this ticket. Thanks
  12. Customer Customer reply | Nov 14, 2025 at 11:18 AM
    Jeremiha, Yes, machine is up and running we were able to uses the procedure and disassemble the emitter part of the light Courtin cleaned it even though it looked clean reinstalled and adjusted several times until we got a strong signal clearing the condition . My question is since there is no maintenance procedure for this component in the manual do you recommend any maintenance for these light curtains. Regards

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  13. Omron Application Engineer Omron reply | Nov 15, 2025 at 5:16 PM
    Hello Luis, We recommend that you don't mess with these, unless needed. We talked on the phone about what training is offered. Let us know if you want a quote for that. Thanks Juan. We'll set this ticket to resolved.
  14. Omron internal Private note | Nov 15, 2025 at 6:24 PM
    Private
    Subject: RE: AXI initialization error Line down [ AOI Case# 1637865] has been resolved. Description: Hello Luis., Thank you for your recent inquiry. We’re pleased to inform you that your case 1637865 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group
  15. Customer Customer reply | Nov 17, 2025 at 10:44 AM
    Private
    Good morning, Yes, I would like a quote for training and, I would like a detailed breakdown of what will be covered on this training and how many people can train at once. Thanks for your help on this matter

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  16. Omron internal Private note | Nov 17, 2025 at 10:22 PM
    Private
    This training is for Omron AXI tube, FPD, and calibration training. He asked me what maintenance training was available, and Francisco said this.
  17. Customer Customer reply | Nov 20, 2025 at 1:22 PM
    Private
    Good afternoon, I need an immediate status update on the information I previously requested. In addition, I am still waiting on the parts order for the conveyor belts, and this delay is now impacting our operations. Please provide an urgent update on my order for conveyor belts VKPS-5733144-0, quantity 4. These belts are critical for keeping our machines running, and we cannot afford further downtime. Quote #: 090525-MF-007 PO #: 018547 This requires your immediate attention. Please respond as soon as possible with the current order status. Thank you.

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  18. Customer Customer reply | Nov 20, 2025 at 1:29 PM
    Private
    Hi Juan, I sent my last email regarding the required payment on November 11th but I have not received any information regarding completed payments. Regarding information requested what inform are you referring to? Maybe some you are working with support? We can certainly provide information however payment is required before any shipment or service can be performed. Thank you, Max Fabiano Account Manager Omron Inspection Systems Direct: [phone] [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100 Hoffman Estates, IL 60169 automation.omron.com ________________________________

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  19. Omron internal Private note | Nov 20, 2025 at 1:37 PM
    Private
    COLAB NOTE UPDATE This case has received a Note from a Collaborator and has been TAG and Possibly Reopened. Please verify if any further action is required.
  20. Omron internal Private note | Dec 9, 2025 at 2:26 PM
    Private
    Subject: RE: AXI initialization error Line down [ AOI Case# 1637865] has been resolved. Description: Hello Luis., Thank you for your recent inquiry. We’re pleased to inform you that your case 1637865 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group