Ticket #1643515 | Omron Freshdesk Assist

AOI US Closed

OMRON | VT-X750 CT AXI Machine Support

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedNov 30, 2025 at 3:25 PM

Thread3 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Nov 20, 2025 at 10:15 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hello Technical Support Team, I hope you are doing well today. Thomas from Sypris Electronics (copied on this email) is experiencing an initialization error with code (5.1.3.2927) on his VT-X750 CT. Your kind support would be greatly appreciated. I’ll remain attentive to your comments. [This is Jorge Eduardo Plascencia Gomez's card. Their email is [email] Their phone number is +52 55 5901 4300.]

Conversation

Engineer and customer thread

3 messages

Customer Customer reply | Nov 20, 2025 at 10:44 AM

Morning, We resolved the issue. The problem was the light curtain not seeing each other we clean and adjusted problem fixed for now. Thank you, Thomas Cerf | Maintenace Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [phone] Cell [email] | www.Sypris.com/electronics [email] Trust Beyond Manufacturing(r)

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Customer Customer reply | Nov 20, 2025 at 10:46 AM

Thanks for letting us know, Thomas. Have a nice day! [This is Jorge Eduardo Plascencia Gomez's card. Their email is [email] Their phone number is +52 55 5901 4300.] ________________________________ De: Cerf, Thomas Enviado: jueves, 20 de noviembre de 2025 9:44 a. m. Para: Eduardo Plascencia / OEI-MX ; AOISupport-US-A

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Omron internal Private note | Nov 20, 2025 at 11:28 AM

Private

Subject: RE: OMRON | VT-X750 CT AXI Machine Support [ AOI Case# 1643515] has been resolved. Description: Hello Eduardo, Thank you for your recent inquiry. We’re pleased to inform you that your case 1643515 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case30 pts

Previous cases

1 Past case Moderate
#1818756 RE: VT-X750 -- No working [Case: 1817688]
Matched in subject, ticket text, conversation: vt-x750, axi, machine, support, email

RE: VT-X750 -- No working [Case: 1817688] Hello, What is password for CF-Maintenance? Thanks, -Ben From: AOI Tech Support - US Sent: Tuesday, July 21, 2026 1:46 PM To: Benjamin Trosper Subject: Re: VT-X750 -- No working [Case: 1817688] Hello Benjamin Can you c...
Raw retrieval score 60
2 Past case Moderate
#1634360 Axis Complex Operation Error and Initialization Errors
Matched in subject, ticket text, conversation: axi, machine, email, electronics, phone

Axis Complex Operation Error and Initialization Errors Good afternoon, Currently, we have a machine down. (Not the one with the slow cycle time) I wasn't there in the beginning, so I'm not sure what the original error was. When the techs cycled power to the ma...
Raw retrieval score 46
3 Past case Weak
#1637035 Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine)
Matched in subject, ticket text, conversation: vt-x750, axi, machine, support, email

Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) Hi Omron Team, Serial No : [phone] Model: V-X750 I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine)...
Raw retrieval score 41

Knowledge base

1 KB guidance Weak
Case: VT-X750 Post-Inspection Delay In MachineLogger SendInspectionResult
kb/10_cases/2025-08-07_vtx750-machinelogger-sendinspectionresult-delay.md | vt-x750, axi, machine

# Case: VT-X750 Post-Inspection Delay In MachineLogger SendInspectionResult ## Summary - System: VT-X750 / MachineLogger / SQL Server Express / RVS-X workflow - Product / model: VT-X750 AXI - Symptom: Board remains in machine for several minutes after X-ray...
Raw retrieval score 13
2 KB guidance Weak
Quick Reference: VT-X750 MachineLogger Delay Checks
kb/30_quick_reference/vtx750-machinelogger-delay-checks.md | vt-x750, axi, machine

# Quick Reference: VT-X750 MachineLogger Delay Checks ## When To Use Use this when VT-X750 has a delay after X-ray completes, especially if the board waits before exiting or the cycle appears stuck after image acquisition. ## Key Log Files Common AXI log f...
Raw retrieval score 13
3 KB guidance Weak
AGEWEB Template: VT-X750 MachineLogger Post-Inspection Delay
kb/90_templates/ageweb-vtx750-machinelogger-delay-template.md | vt-x750, machine

# AGEWEB Template: VT-X750 MachineLogger Post-Inspection Delay ## Title VT-X750 - Post-inspection delay during MachineLogger SendInspectionResult ## 1. Current Problem After X-ray inspection completes, the board remains in the machine for approximately `<d...
Raw retrieval score 12

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (51/100)
Reason: Matched vt-x750, axi, machine, support, email, resolved, electronics, phone, aoi; top ticket #1818756 scored 60; top KB match scored 13.

Similar historical tickets:
- #1818756: RE: VT-X750 -- No working [Case: 1817688] (score 60) - https://omronelectronicsllc.freshdesk.com/a/tickets/1818756
- #1634360: Axis Complex Operation Error and Initialization Errors (score 46) - https://omronelectronicsllc.freshdesk.com/a/tickets/1634360
- #1637035: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) (score 41) - https://omronelectronicsllc.freshdesk.com/a/tickets/1637035

Relevant KB docs:
- Case: VT-X750 Post-Inspection Delay In MachineLogger SendInspectionResult (kb/10_cases/2025-08-07_vtx750-machinelogger-sendinspectionresult-delay.md, score 13)
- Quick Reference: VT-X750 MachineLogger Delay Checks (kb/30_quick_reference/vtx750-machinelogger-delay-checks.md, score 13)
- AGEWEB Template: VT-X750 MachineLogger Post-Inspection Delay (kb/90_templates/ageweb-vtx750-machinelogger-delay-template.md, score 12)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1643515 OMRON | VT-X750 CT AXI Machine Support

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