Ticket #1651382

Hello Tony, I found what looks to be an error with the software, I did try to reprogram name and avoid characters such as [email] etc, but i still get the Error message (Reading Data). I’ve attached the stencil gerbers file. Can you please assist? [email] Thank you, [email] From: Robert R Brandt Sent: Wednesday, November 26, 2025 6:20 PM To: Thinh D Banh Subject: Fwd: Error creating new program for SPI [Case: 1648219] Check this out please. Robert Brandt Libra Industries Sent from my iPhone Begin forwarded message: From: AOI Tech Support - US > Date: November 26, 2025 at 4:54:38 PM CST To: Robert R Brandt > Subject: Re: Error creating new program for SPI [Case: 1648219] Reply-To: AOI Tech Support - US >  Hello Robert, It sounds as if a recently created program may be causing this issue. If a program is created and program name or a part number in that program have some very unique characters, this sometimes causes issues with software as it cannot understand character. Please review the last "good" program created, look for characters such as [email] etc in program name or a part number in that program. If it's a part number delete that part number from parts library. If it's in program name, remove characters from name. Thanks, [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTM5OTgzMjQ3LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.0NLmp4Rlrh-JqRIdU961hJe84Ij7D3uWjrMaWwTWDTA] On Wed, 26 Nov at 4:10 PM , Robert R Brandt > wrote: Hello, Yesterday everything was okay. Now, when we try to create a new program, select create from gerber data, open gerber file, the board picture appears but when we click Next, it errors out saying Error (Reading Data) Stop processing. It did this 10 times in a row, then opened one that we had been trying, and now won’t read again over and over. Any suggestions? Robert Brandt Libra Industries Sent from my iPhone 1648219:2549832 ________________________________ This email has been scanned for spam and viruses by Proofpoint Essentials. Click here to report this email as spam.