Ticket #1660972

Hello Saqib, Yes, we were able to work with Jeremy on this issue. We still need assistance and will be following up with Jeremy shortly to set up another meeting. Thank you, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] Phone: ([phone] x1556 ________________________________ From: AOI Tech Support - US Sent: Monday, December 15, 2025 8:53 AM To: Olivia Pisacano Cc: Barney Nath ; Nader Ibrahim Subject: [EXTERNAL]Re: 1210 Capacitor Inspection- AOI Escapes [Case: 1654103] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Olivia, Good morning, have you guys had a chance to work with Jeremy on this last week? Please let us know if you still need assistance and I can help this week. Best Regards [This is Saqib Toor's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Mon, 8 Dec at 10:10 AM , Olivia Pisacano wrote: Hi Jeremy, Yes, we can review it on TeamViewer. We will call you during the review so we can fully clarify the issues we experienced. Our team is available any time tomorrow,12/9, between 9:30 AM to 12 PM and 1PM to 3PM or 3:30 PM to 5PM. (Time in EST). Let us know what time works for you and we will send the login information before we meet. Thank you, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] Phone: ([phone] x1556 ________________________________ From: AOI Tech Support - US Sent: Monday, December 8, 2025 10:31 AM To: Olivia Pisacano Cc: Barney Nath ; Olivia Pisacano Subject: [EXTERNAL]Re: 1210 Capacitor Inspection- AOI Escapes [Case: 1654103] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Olivia, Can we review this over TeamViewer? [This is Jeremy Orbach's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Fri, 5 Dec at 9:52 AM , Nader Ibrahim wrote: Hi all, To add to Olivia's request, we would like to further clarify this issue. We would also provide further information on the "Peripheral View Error" issue we mentioned in a separate email before. I have a program copied to replicate the issue live. Lastly, we are also having "Camera Detection Errors" on one of the machines (newer machine bought in Sept 25) when it is shutdown correctly for a longer period (36 hrs) and turned back on. Our team is available any time on Tuesday 12/9 between 9:30 AM to 12 PM and 1PM to 3PM or 3:30 PM to 5PM. (Time in EST) Please let us know if a team member is able to meet with us to discuss these issues. Thanks, Nader Ibrahim Process Quality Engineer [A red rectangle on a black background Description automatically generated] Phone: [phone], ext. 1448 Fax: [phone] E-Mail: [email] ________________________________ From: Olivia Pisacano Sent: Friday, December 5, 2025 10:43 AM To: AOI Tech Support - US Cc: Nader Ibrahim Subject: Re: [EXTERNAL]Re: 1210 Capacitor Inspection- AOI Escapes [Case: 1654103] Hello, Could we set up a meeting for Tuesday, 12/9, to better explain the issue we are having? Thank you, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] Phone: ([phone] x1556 ________________________________ From: AOI Tech Support - US Sent: Friday, December 5, 2025 9:22 AM To: Olivia Pisacano Cc: Nader Ibrahim Subject: [EXTERNAL]Re: 1210 Capacitor Inspection- AOI Escapes [Case: 1654103] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Olivia, I see the connection block height is set to 6 which very low for any type of component. Please set the connection block height to 20 and Center of Toe to 75 or less for chip type components. These two tests should catch the tomb stone and no solder on the chip components. Please let us know if you need any assistance via remote access. [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTQxMTUxMzMzLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.aqfzsOoN1ihyUCYzsTw1IrRQeD5x2dZnVlJaRkfZMp0] Best Regards [This is Saqib Toor's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Fri, 5 Dec at 7:48 AM , Olivia Pisacano wrote: Good Morning Omron Support Team, We are reaching out to ask why the AOI machine would not catch "Low Fillet" or "Component Tilt" defect at inspection for these 1210 capacitors? We have two units which have capacitors with no fillet at the termination and are tombstoned, but were passed by the AOI machine. Is there a better way to inspect this type of component? I have attached screenshots of the capacitors from Q-up Navi and the physical unit under the microscope. Additionally I have attached screenshots of our fillet and coplanarity inspection criteria for this program. Please let us know if you have any insight as to why the machine would not call this out for either "Low Fillet" or "Component Tilt". Thank you, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] Phone: ([phone] x1556 1654103:2549832 1654103:2549832