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Ticket #1716548

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AOI US Closed

Keytronic - Oakdale MN - VT-X750 data and q-Up Navi question

CustomerNot indexed
CompanyNot indexed
Priority2
TypeAOI - No Action Required
UpdatedJun 14, 2026 at 7:23 PM
Thread22 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Mar 6, 2026 at 3:15 PM
Requester
Not indexed
Company
Not indexed
Last synced
Aug 3, 2026 at 3:40 AM
Resolved
Jun 4, 2026 at 3:28 PM
Closed
Jun 12, 2026 at 6:34 PM
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

Good afternoon, Part numbers in q-Up Navi are different from the VT-X750 part numbers and not sure where those numbers are coming from. In the x-ray program the variation name and component number is the same and the data is sent correctly to our MES system via the CSV file. Please advise how we can correct this. In q-Up Navi this is what we see: [cid:7b535aab-4fc7-43b9-884b-b1ab887e069b] Tamas Fodor Process Engineer office: [phone] fax: [phone] cell: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Key Tronic Corporation is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

Conversation

Engineer and customer thread

22 messages
  1. Omron Application Engineer Omron reply | Mar 9, 2026 at 10:57 AM
    Hello Tamas, Could you please send us an screenshot of component list from CTS-X or VT-X750, if is easier for you you can send us the program. What I'm thinking componen has right name on variation name but not on Component NO Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  2. Customer Customer reply | Mar 9, 2026 at 11:37 AM
    Good morning, Francisco The Variation Name and Comp. Nr. is the same for U3 and all other parts in the inspection program. [cid:e4974aaf-5cbc-4055-948c-d1eb20bcf1e4] Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
  3. Omron internal Private note | Mar 9, 2026 at 11:43 AM
    Private
    I'm lost on this one....been trying to figure out what is causing this to happen....might have to see logs I guess?
  4. Omron Application Engineer Omron reply | Mar 10, 2026 at 11:42 AM
    Hello Tamas, This is definately one that will need some investigation. Would you be able to set me up with teamviewer at the CTS-X station so I can investigate? I will probably need to collect logs of sorts, and submit them to Japan if I cannot find root cause. ​ Sorry for the delay in response. Let me know?
  5. Customer Customer reply | Mar 10, 2026 at 11:52 AM
    ID: 409 332 760 psw: 1m1q51f9 Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
  6. Omron Application Engineer Omron reply | Mar 10, 2026 at 12:05 PM
    Hello Tamas, Thank you. I'll log in at 1pm EST (after lunch) and start that process.
  7. Omron Application Engineer Omron reply | Mar 10, 2026 at 1:06 PM
    Hello Tamas, The teamviewer password changed. Apologies. Can you send again?
  8. Customer Customer reply | Mar 10, 2026 at 2:06 PM
    Password is the same: 1m1q51f9 Tamas Fodor Process Engineer office: [phone] fax: [phone] mobile: [phone] [email] [cid:key_logo_c80cbb82-b1fc-48a0-b5af-018192461caa.png] 7015 55th Street North Oakdale, MN 55128 keytronic.com ________________________________
  9. Omron Application Engineer Omron reply | Mar 13, 2026 at 5:36 PM
    Hello Tamas, ​We will escalate this issue with our team in Japan. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  10. Omron Application Engineer Omron reply | Mar 24, 2026 at 10:27 AM
    Hello Tamas, Our development teams is requesting some logs I hope you can share the following: XConvertService from the day that PWB was inspected on the AXI Inspection Result Manager from the day that PWB was inspected on the AXI System Monitor from the day that PWB was inspected on the AXI Qup Navi from march 6th when you encounter this issue ​Thank you Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  11. Customer Customer reply | Mar 24, 2026 at 12:17 PM
    Attached the XConvertServices and InspectionResultManager logs. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________ Attachment(s) that exceed the 20 MB limit have been dropped. Please reach out to the sender.

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  12. Customer Customer reply | Mar 24, 2026 at 12:34 PM
    Please confirm what logs have been delivered, I might have to resend one or more. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________
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  13. Omron Application Engineer Omron reply | Mar 24, 2026 at 2:43 PM
    Hello Tamas, ​Seems like any log made it, could you upload them to the next link: https://app.box.com/f/4c98435763db44c0b6903838c6730cdd Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  14. Customer Customer reply | Mar 24, 2026 at 4:11 PM
    Logs are submited. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________
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  15. Omron Application Engineer Omron reply | Mar 27, 2026 at 2:12 PM
    Hello Tamas, Omron Japan is asking us if is possible to get remote access for them to analyze this issue? They are also asking if this issue in happening only on that specific component / reference or on all of them? Is this happening on all the programs or just that one? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  16. Customer Customer reply | Mar 31, 2026 at 10:36 AM
    Hello, We have TeamViewer on the CTSX PC available to remote in. The part number mix up in q-Up Navi is happening with all VT-X750 x-ray programs. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________

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  17. Customer Customer reply | Mar 31, 2026 at 1:36 PM
    Hello, Here is a screenshot from another program: [cid:830b1081-0e6e-44b0-98bb-3c4f5408c217] Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________

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  18. Omron Application Engineer Omron reply | Mar 31, 2026 at 5:04 PM
    Hello Tamas, Thank you for sharing this information. If possible, Omron US and Omron Japan would like to further investigate the issue via remote connection. If available, please share the TeamViewer credentials, AOI server IP address, and AOI server username and password so we can proceed with the investigation. ​ Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  19. Customer Customer reply | Mar 31, 2026 at 5:09 PM
    Hello, This is an X-ray program issue only, the AOI part number are correctly showing up in q-up Navi. Did you mean you need the x-ray server username and password? In either case I will need to get the IT department involved for the server access, I do not have that information. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________

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  20. Omron Application Engineer Omron reply | Mar 31, 2026 at 5:38 PM
    Hello Tamas, The problem seems to be on the Qup Navi, that's why they need access to AOI server so if you can give us access to CTS-X to visualize AXI program and remote in to the server from CTS-X would be the perfect environment for us. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  21. Customer Customer reply | Apr 1, 2026 at 7:53 AM
    Good morning, adding Dave and Jason OMRON would like access to the AOI server, please assist to allow them to troubleshoot the system. CTSX has TeamViewer installed, I can provide the remote in credentials when needed. Tamas Fodor Process Engineer office: [phone] [cid:keylogo_208x50_0ac9ea0f-7f9d-4ec3-a3c7-8bb6a21f2376.png] [cid:badge_ps_25_e44ba8f1-1394-4cd2-bc08-c4fc88dbb807.png] fax: [phone] 7015 55th Street North cell: [phone] Oakdale, MN 55128 [email] keytronic.com ________________________________
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  22. Omron Application Engineer Omron reply | Jun 4, 2026 at 5:26 PM
    No sanitized conversation text indexed.