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Ticket #1723612

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AOI US Closed

AXI Inspection Slice Changing

CustomerNot indexed
CompanyNot indexed
Priority2
TypeFYI-No Action Required
UpdatedApr 9, 2026 at 3:28 PM
Thread19 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Mar 17, 2026 at 9:34 AM
Requester
Not indexed
Company
Not indexed
Last synced
Aug 2, 2026 at 9:57 PM
Resolved
Mar 30, 2026 at 10:55 AM
Closed
Apr 7, 2026 at 2:24 PM
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Good morning, I had a question regarding the inspection slice being set on the "Position Range". The PCB Thickness is 1mm and the reconstruction range is as follows: Above PCB - 0.750 Below PCB - 0.350 A program was created, the Inspection Slice Offset, and Adjustment Slice Offset did not need to be changed for this individual part. We were able to see all solder, the voids, and the joint at the "0 Micron" level. Please see the image below for the GOOD programmed part: [email] However, after running a few more assemblies, the same part has changed where it is extracting. The part is static and is not changing heights. For some reason, the extraction of the solder is "720 Micron" at a "0" Inspection & Adjustment slice offset. Nothing was changed, just the extraction of the solder. Please see the below image for the BAD part: [email] This is causing a lot of false calls and escapes due to the noise being seen as solder. Is there something that needs to be tuned within the program or is this something that cannot be fixed? Once we tune the program to the "BAD" part, it will ruin the parts that "GOOD". Thank you, Tristan Ford | Manufacturing Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [email] | www.sypriselectronics.com [Trust] [Sypris Logo] ________________________________ NOTICE The information contained in this communication may be sensitive, proprietary, legally privileged and/or subject to U.S. export laws. It is intended only for the use of the recipient named above. Your opening of this email is a tacit agreement to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please re-send this communication to the sender and delete the original message and any copy of it.

Conversation

Engineer and customer thread

19 messages
  1. Omron Application Engineer Omron reply | Mar 17, 2026 at 2:08 PM
    Hello Tristan, I think the primary issue is that the position range window is not large enough in the x/y for normal part movement. If you make the position range window large (bigger than the pad on all side), then it then allows the X/Y adjust functionality inside to position range to track the component correctly (if binarizaiton setting are setup), then in turn the software can more acurately determine the proper Z extraction slice.
  2. Customer Customer reply | Mar 18, 2026 at 7:44 AM
    Good morning, In my experience when I open the reconstruction range, the extraction tends to be a bit more inaccurate and seems to be a lot harder to keep consistent. Would I increase both lower PCB and Upper PCB or just one of them? Tristan Ford | Manufacturing Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [email] | www.sypriselectronics.com [Trust] [Sypris Logo]
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  3. Omron Application Engineer Omron reply | Mar 18, 2026 at 6:42 PM
    Hello Tristan, If the X/Y area can’t track location, it then likely can’t perform z-extract. If that happens none of land window values solder area, solder shape or wetability tests will not be valid. I can remote in tomorrow to assist if desired.
  4. Customer Customer reply | Mar 19, 2026 at 8:29 AM
    I’d love to get you guys in a remote session to see what we’re doing wrong. I’m adding my IT guy so he can help with the restrictions. Tristan Ford | Manufacturing Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [email] | www.sypriselectronics.com [Trust] [Sypris Logo]
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  5. Omron Application Engineer Omron reply | Mar 19, 2026 at 9:25 AM
    Hello Tristan, Just let us know when you get passed the IT hurdles. We commonly use TeamViewer or MS Teams to connector remotely. I should be pretty open today (excluding 2:00-3:30) and tomorrow looks pretty open as well.
  6. Customer Customer reply | Mar 19, 2026 at 10:52 AM
    Hello support, We use Beyond Trust Remote Support to facilitate external remote support. This is a browser-based tool so there is no installation required on your end. We are available any time after 11:30AM tomorrow for a call.

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  7. Omron Application Engineer Omron reply | Mar 19, 2026 at 11:16 AM
    Hello Tristan, 1pmEST works for us, just send up the beyond trust creditials a little before the meeting.
  8. Customer Customer reply | Mar 20, 2026 at 1:13 PM
    Here is the remote support link: https://sypris.beyondtrustcloud.com/?ak=95813c63b6591053fc4c42c4499bbbce Teams meeting: Microsoft Teams Need help? Join the meeting now Meeting ID: 992 867 510 775 Passcode: NL6Ej6YW ________________________________ Dial in by phone +[phone],,123474407# United States, Louisville Find a local number Phone conference ID: 123 474 407# For organizers: Meeting options | Reset dial-in PIN

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  9. Customer Customer reply | Mar 20, 2026 at 1:35 PM
    Hello Support, Could we please reschedule this remote support session for Monday? My apologies for sending the meeting invite so late. Its been a busy day. Thank you, Tan Le

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  10. Omron Application Engineer Omron reply | Mar 20, 2026 at 1:52 PM
    Hello Tristan, I will be out majority of next week, but my Friday schedule is open, if that works better.
  11. Customer Customer reply | Mar 23, 2026 at 9:46 AM
    We are currently off this Friday. Monday would work better for everyone; however, I can come in on that Friday if Monday does not align with your schedule. Thanks, Tristan Ford | Manufacturing Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [email] | www.sypriselectronics.com [Trust] [Sypris Logo]

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  12. Omron Application Engineer Omron reply | Mar 24, 2026 at 10:41 AM
    Hello Tristan, There is a chance of an opening for me this Thursday, barring any unseen customer emergency with current customer. What about 3pm this Thursday. Should take maybe an hour, possibly less.
  13. Customer Customer reply | Mar 24, 2026 at 11:17 AM
    Thursday will work for me; I just need to make sure that Tan is ok with that. Thanks, Tristan Ford | Manufacturing Engineering Technician ________________________________ SYPRIS ELECTRONICS, LLC 10421 University Center Drive Tampa, FL 33612 [email] | www.sypriselectronics.com [Trust] [Sypris Logo]

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  14. Customer Customer reply | Mar 24, 2026 at 11:28 AM
    3pm on Thusday works with me. I'll send out the teams room invite and beyond trust link 15 minutes before 3. ________________________________

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  15. Omron Application Engineer Omron reply | Mar 25, 2026 at 10:29 AM
    Hello Tristan, Sounds good, talk to you then.
  16. Customer Customer reply | Mar 26, 2026 at 12:05 PM
    I just sent a teams meeting invite for 3PM. Look for case number 1731424

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  17. Omron internal Private note | Mar 26, 2026 at 12:34 PM
    Private
    Tickets with IDs 1731424 is merged into this ticket.
  18. Omron internal Private note | Mar 26, 2026 at 12:34 PM
    Private
    Merged from ticket 1731424 Subject: OMRON Remote Support AXI Description: This is the meeting for OMRON to remote in ________________________________________________________________________________ Microsoft Teams Need help? Join the meeting now Meeting ID: 992 572 645 319 Passcode: Xc2ag3QD Dial in by phone +[phone],,811469283# United States, Louisville Find a local number Phone conference ID: 811 469 283# For organizers: Meeting options | Reset dial-in PIN ________________________________________________________________________________ NOTICE The information contained in this communication may be sensitive, proprietary, legally privileged and/or subject to U.S. export laws. It is intended only for the use of the recipient named above. Your opening of this email is a tacit agreement to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please re-send this communication to the sender and delete the original message and any copy of it.
  19. Omron internal Private note | Mar 30, 2026 at 11:27 AM
    Private
    Subject: RE: AXI Inspection Slice Changing [ AOI Case# 1723612] has been resolved. Description: Hello Tristan, Thank you for your recent inquiry. We’re pleased to inform you that your case 1723612 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Ryan Morrow Your Omron AOI Technical Support Group