Ticket #1797041

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Eric McElmurry : Hi Justin, No problem. Let me get the very latest status from the support team, and we'll put a plan together. Best Regards, Eric McElmurry From: Justin Kernen Sent: Monday, June 22, 2026 4:18 PM To: Kegan Petersdorff ; AOISupport-US-A Cc: Peter Vukic ; Eric McElmurry / OEI Subject: RE: RE: Tech support VT-S1040 [Case: 1743477] [Case: 1749501] Hi Eric, Can we support addressing this ticket in addition to some advance software programming and reporting training this week or next? Thanks, May the force be with you ISO 9001:2015 Registered ITAR Registered Justin Kernen Business Leader of Technology Certified SMTA Process Engineer P: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confidential. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. From: Kegan Petersdorff Sent: Monday, June 22, 2026 2:28 PM To: AOI Tech Support - US Cc: Peter Vukic ; [email] Justin Kernen Subject: RE: RE: Tech support VT-S1040 [Case: 1743477] [Case: 1749501] Good Afternoon, This morning, we moved this AOI to a different line with a different model conveyor on either side of the machine (a gate conveyor still in front and a regular conveyor behind). This problem is persisting, now to the point where I cannot get any signal from the gate conveyor to tell me the Upstream is ready to transfer. Before, we could shove our way through and make it work, now we are hard stuck. Is there a service tech available we can schedule a visit with to resolve this problem? We need this machine fully functional and efficient within the next month for a large order on the horizon. Please let me know if and when this is possible. Thank you, ISO 9001:2015 Registered ITAR Registered Kegan Petersdorff Maintenance Coordinator P: [phone] | M: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics will be closed July 2nd and 3rd to celebrate Independence Day. TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confidential. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. From: AOI Tech Support - US Sent: Thursday, May 14, 2026 3:30 PM To: Kegan Petersdorff Cc: Peter Vukic [email] Subject: Re: RE: Tech support VT-S1040 [Case: 1743477] [Case: 1749501] Hello Kegan, I wonder if you have the manual from the conveyor? specifically the section for SMEMA communication, I'm just curios if they are using Relays and not SCR. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Thu, 14 May at 2:31 PM, Kegan Petersdorff wrote: Hi Francisco, Thank you for checking in. We have not figured out why the conveyor is not sending the ready signal. We have tried swapping SMEMA cables, adjusting the output delay for the gate conveyor into the AOI, and are trying to get a hold of the conveyor OEM for instructions on how to access their PLC to see if anything stands out there. Currently waiting for a response from them. Thank you for your patience and assistance. Thank you, ISO 9001:2015 Registered ITAR Registered Kegan Petersdorff Maintenance Technician P: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confidential. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. From: AOI Tech Support - US Sent: Thursday, May 14, 2026 2:18 PM To: Kegan Petersdorff Cc: Peter Vukic [email] Subject: Re: RE: Tech support VT-S1040 [Case: 1743477] [Case: 1749501] Hello Kegan, Were you able to figure out why the conveyor is not sending Ready signal to the AOI? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Fri, 8 May at 12:09 PM, AOI Tech Support - US wrote: Hello Kegan, Thanks for the screenshot. I marked in blue the output signals that the AOI is sending to the downstream conveyor, and in red the input signals the machine expects to receive in order to release the board. As shown, the AOI is not receiving any input signals. It’s possible that the third‑party conveyor is somehow losing the sequence and is not sending theReady signal (Pins 1 & 2) to the AOI. ​ Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Tue, 5 May at 1:14 PM, Kegan Petersdorff wrote: Good Afternoon, This is a screenshot of the IO status when there is a board upstream, a board in the machine (scan completed), and NO board downstream. Please help me understand a few things: -Why are 2 different DnResult ports active at the same time? I saw by observing that DnResultA is indicative of a ‘good’ board. -What are the K ports? (K3, K4, and K2) -Why is it when we pause our upstream conveyor (while our downstream conveyor is empty), DnReady goes high? If there is anything else you can tell me from this screenshot, I would love to hear about it. Please let me know if I can provide any more information. Thank you, ISO 9001:2015 Registered ITAR Registered Kegan Petersdorff Maintenance Technician P: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confidential. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. From: AOI Tech Support - US Sent: Monday, May 4, 2026 11:30 AM To: Kegan Petersdorff Cc: Peter Vukic Subject: Re: RE: Tech support VT-S1040 [Case: 1743477] [Case: 1749501] Hello Kegan, Thank you for the clarification. Most of the time, this type of issue occurs when the AOI is not receiving theSMEMA signal. The only way to confirm this is by checking the machineI/O status. Please follow the instructions below to access the I/O, reproduce the issue, and send us a screenshot so we can verify that the AOI and conveyor are sending and receiving the correct signals: Select the program inInspection Mode, as you normally do. Go to theAOI desktop and launchVT‑S1000.Adjustment. Click on theOmron Menu and enterAdminas the password. It may take approximately one minute. A UPS error message may appear—please clickOK. Click onManufacture Mode. In the bottom-left corner, click onI/O Status. The software will continue running in the background. Inspect boards as you normally would to reproduce the issue, then send us ascreenshot of the I/O Status screen. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Mon, 4 May at 10:36 AM, Kegan Petersdorff wrote: Hello Francisco, This ticket is not yet resolved. Last we spoke, Tony mentioned speaking with his team about this issue. We went over the basics of what could be wrong, checked variables against a known good machine, and performed very basic troubleshooting. I have been waiting for word back for the last couple weeks. Thank you, ISO 9001:2015 Registered ITAR Registered Kegan Petersdorff Maintenance Technician P: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confidential. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. From: AOI Tech Support - US Sent: Monday, May 4, 2026 9:58 AM To: Kegan Petersdorff Cc: Peter Vukic Subject: Re: RE: Tech support VT-S1040 [Case: 1743477] [Case: 1749501] Hello Kegan, Could you please provide an update on this ticket? Was Tony able to resolve the issue with you over the phone? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Wed, 22 Apr at 11:05 AM, AOI Tech Support - US wrote: Hello Kegan, Are you familiar on how to use the AOI machine's Maintenance /Adjustment software? It can be used to set and verify SMEMA settings. If you have used this before, can you compare SMEMA settings on this AOI to the 'good' machine. If not familiar with this please call me at number below and I can walk you through checking this setting. Thanks, On Wed, 22 Apr at 10:00 AM, Kegan Petersdorff wrote: Good Morning, After some testing, we can see the problem may be within the Omron. When our line is stacked, meaning a board sitting on the exit conveyor, a board inside the Omron, and a board waiting on the input conveyor, this is only time we’re experiencing problems. When we took the board off the exit conveyor, the Omron did not send its board out. After unplugging the SMEMA cable between the Omron and the exit conveyor (downstream) and plugging it back in, the board still does not convey. When we reset the Omron (close the program, take the board out, reopen the program), the board on the input conveyor travels into the Omron. When we unplug and re-plug in the upstream SMEMA, the board will transfer into the Omron when waiting for input. The exit conveyor is telling the Omron it’s ready for a board, and the Omron is telling me that it’s unloading the PCB, however the board is staying still at the inspection location. This is the case even after resetting the SMEMA connection between the two. It should be noted that this VT-S1040 had issues earlier this month, after installation but while the technician was on site for training. The machine failed to initialize because one of the servo controllers was throwing an error. Whether this has any effect on these transfer errors, I do not know, but our other VT-S1040 is not experiencing any of these issues. Please advise on next steps. Thank you, ISO 9001:2015 Registered ITAR Registered Kegan Petersdorff Maintenance Technician P: [phone] [email] |www.touchpadelectronics.com 101 W. Boxhorn Drive, Mukwonago, WI 53149 TouchPad Electronics, LLC Proprietary and Confidential. The information in this message is confidential. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. From: Peter Vukic Sent: Wednesday, April 15, 2026 12:04 PM To: Kegan Petersdorff Subject: FW: Tech support VT-S1040 [Case: 1743477] FYI From: AOI Tech Support - US Sent: Monday, April 13, 2026 2:16 PM To: Peter Vukic Subject: Re: Tech support VT-S1040 [Case: 1743477] You don't often get email [email] Learn why this is important Hello Peter, Please check the SMEMA connection on the Down Stream conveyor side. If the first board is transferred and the second board waits in the machine then there maybe problem on the conveyor side. The downstream ready signal from the conveyor to AOI must reset after each board is transferred from the AOI to the conveyor. You can simply test that by unplugging the SMEMA cable after one board is transferred. If the 2nd board is transferred, then problem maybe on the conveyor side. Please let us know if this helps. Best Regards On Mon, 13 Apr at 1:49 PM, Peter Vukic wrote: Hi, VT-S1040 S/N 1033925-40A/ AOI was installed recently. During the installation we ran one board at a time through the machine with no smema problems. Now when the line is stacked with boards the AOI will not unload the board to the next conveyor. The input side of the aoi is a gate conveyor and output a standard conveyor but not a reject conveyor. It’s displaying “unloading pcb” but will not unload. I believe that the smema cable is the correct pin layout. Why does it work with one pcb and not when the line is stacked with boards. Is it a smema setting on the machine? Thank you Peter Vukic Maintenance Department Touchpad Electronics LLC WARNING!This is an email from an external party. 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