Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 60 pts
Top KB document 9 pts
Supporting cases 8 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 1 conversation messages are condensed into focused search terms before matching.
external synqor 96142 locked ticket laser sensor email closed merged into 1690704
Previous cases
1
Past case
Strong
#1690704 Re: [EXTERNAL]RE: SynQor PO 96142
Matched in ticket number: external, synqor, 96142, laser, sensor
Re: [EXTERNAL]RE: SynQor PO 96142 Hi Francisco, We currently have the newer AOI VT-S1080 machine that was moved to our new facility powered up. I am working with our IT Team to get the servers connected. After which, we will be performing the calibration with...
Raw retrieval score 10000
2
Past case
Moderate
#1802337 Re: [EXTERNAL]RE: SynQor PO 96142 from locked ticket:1690704
Matched in subject, ticket text, conversation: external, synqor, 96142, locked, ticket
Re: [EXTERNAL]RE: SynQor PO 96142 from locked ticket:1690704 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Francisco Javier Villalpando : Hello Olivia, I can confirm laser sensor is compatible with software ve...
Raw retrieval score 56
3
Past case
Weak
#1803974 Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704]
Matched in subject, ticket text, conversation: external, synqor, 96142, 1690704, laser
Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704] Hi Francisco, Thank you for this confirmation. We will discuss this on our end and get back to you about the PO and what we would like to do. Thank you, Olivia Pisacano Process Quality Engineer SynQor, Inc....
Raw retrieval score 44
Knowledge base
1
KB guidance
Weak
SOP: VT-X750 Right Conveyor Sensor Trip Triage
kb/20_sops/vtx750-right-conveyor-sensor-trip-triage.md | locked, sensor, into
# SOP: VT-X750 Right Conveyor Sensor Trip Triage
## Purpose
Use this when a VT-X750 / AXI line stops during transfer because the right-side connection conveyor sensor is tripped or does not clear.
## Safety
Follow local lockout and machine-safety procedure...
Raw retrieval score 9
2
KB guidance
Weak
SOP: AOI Fiber Sensor Two-Point Tuning For Board-Stuck Conditions
kb/20_sops/aoi-fiber-sensor-two-point-tuning-board-stuck.md | locked, sensor, into
# SOP: AOI Fiber Sensor Two-Point Tuning For Board-Stuck Conditions
## Purpose
Use this when AOI board transfer is interrupted by a board-stuck condition and the sensor state does not reliably match the physical board position.
## Safety
Follow local machi...
Raw retrieval score 9
3
KB guidance
Weak
vTS Quality Rulebook Locked By Other User
kb/10_cases/2025-10-10_vts-quality-rulebook-locked-by-other-user.md | locked, closed
# vTS Quality Rulebook Locked By Other User
## Summary
In vTS / VT-Teaching Quality Criterion Setting, a rulebook can remain locked even when the visible user session appears closed. The mined case showed the server returning:
```text
LockedByOtherUser
Api:...
Raw retrieval score 8
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: high (77/100)
Reason: Matched external, synqor, 96142, locked, ticket, laser, sensor, email, closed, merged, into, 1690704; top ticket #1690704 scored 10000; top KB match scored 9.
Similar historical tickets:
- #1690704: Re: [EXTERNAL]RE: SynQor PO 96142 (score 10000) - https://omronelectronicsllc.freshdesk.com/a/tickets/1690704
- #1802337: Re: [EXTERNAL]RE: SynQor PO 96142 from locked ticket:1690704 (score 56) - https://omronelectronicsllc.freshdesk.com/a/tickets/1802337
- #1803974: Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704] (score 44) - https://omronelectronicsllc.freshdesk.com/a/tickets/1803974
Relevant KB docs:
- SOP: VT-X750 Right Conveyor Sensor Trip Triage (kb/20_sops/vtx750-right-conveyor-sensor-trip-triage.md, score 9)
- SOP: AOI Fiber Sensor Two-Point Tuning For Board-Stuck Conditions (kb/20_sops/aoi-fiber-sensor-two-point-tuning-board-stuck.md, score 9)
- vTS Quality Rulebook Locked By Other User (kb/10_cases/2025-10-10_vts-quality-rulebook-locked-by-other-user.md, score 8)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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