Ticket #1803974

Hi Francisco, Thank you for this confirmation. We will discuss this on our end and get back to you about the PO and what we would like to do. Thank you, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] ________________________________ From: AOI Tech Support - US Sent: Monday, June 29, 2026 5:41 PM To: Nader Ibrahim Cc: [email] ; [email] ; Howard Cyker ; Olivia Pisacano ; Matthew Moore ; Tim Person ; Jonathan Dell ; [email] ; [email] Subject: Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Olivia, I can confirm laser sensor is compatible with software version 6.06B, we can upgrade software remotely or during laser sensor installation however I wasn't able find a PO for laser sensor installation. I sent an email to Nader on 5/4 expressing this concern but he probably missed my email. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Thu, 5 Feb at 8:04 AM , AOI Tech Support - US wrote: Hello Nader, Thank for the quick response. Please let us know if you have any questions, Best Regards [This is Saqib Toor's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Thu, 5 Feb at 7:52 AM , Nader Ibrahim wrote: Hi Saqib, We were able to ship the calibration hardware yesterday using the shipping label that was provided in the box that is addressed to you. Thanks, Nader From: AOI Tech Support - US Sent: Thursday, February 5, 2026 8:27 AM To: Nader Ibrahim Cc: [email] [email] Howard Cyker ; Olivia Pisacano ; Matthew Moore ; Tim Person ; Jonathan Dell ; [email] [email] Subject: Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Nader/Matt, Would you please send the calibration hardware back? I have attached the return slip with this email. Thak you for your help. Best Regards [This is Saqib Toor's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Tue, 3 Feb at 1:33 PM , Nader Ibrahim > wrote: Hi All, Jeremiah, thank you for your extensive assistance today. Actions completed: * We were able to calibrate the machine with both manufacturer (omron) provided Jigs. * Tested calibration result and recorded a pass/ok results * Tested machine communication and record keeping achieving the desired functional results. * Investigated and provided guidance on how to shut down the machine properly to address a critical camera detection error. * We were not able to replicate the error after shutting down the machine and turning it on multiple times * We did check all the ethernet, coaxial, and usb cables connected to the PC are seated properly by unplugging and plugging back in. * Waiting for an extended shutdown of the machine to see if that replicates the results as we generally experience this after a 24-48hr shutdown then booting up. * The OMRON Jigs have been packaged with the return label provided and will be shipped out by end of the day today. Remaining items to address: * Installing laser sensors and calibrating the second OMRON SV-1080 machine after it is moved from our Boxborough to Salem location. * During that time, we need version 4.06 to be installed to utilize the 180-reverse button in the inspection screen. * Our line configuration has changed and this is a very high priority * Lastly, once the second machine is factory calibrated we would like to test the image mismatch issue we are experiencing between both machine field of view windows. Matt and/or I will reach out to your team to coordinate the install of the laser sensors, API configuration (license bought alread), second machine calibration, and version 4.06 install. Again, thank you for your continued support. Thanks, Nader Ibrahim Process Quality Engineer [A red rectangle on a black background Description automatically generated] Phone: [phone], ext. 1448 Fax: [phone] E-Mail: [email] ________________________________ From: AOI Tech Support - US > Sent: Tuesday, February 3, 2026 8:55 AM To: Nader Ibrahim > Cc: [email] >; [email] >; Howard Cyker >; Olivia Pisacano >; [email] >; [email] > Subject: Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Nader, Francisco asked if I help calibrate your machines today. Can you please send me the teamviewer information when you're ready? I'm working remote today. Thanks. [This is Jeremiah Soliz's card. Their email is [email] Their phone number is +[phone].] On Mon, 2 Feb at 4:28 PM , AOI Tech Support - US > wrote: Hello Nader, Great, we will be waiting for team viewer information tomorrow morning Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Mon, 2 Feb at 2:08 PM , Nader Ibrahim > wrote: Hi Francisco and Saqib, I was able to copy the folder on the machine's desktop, extract it, and run the db_config_install .bat" it executed the command with no issues. I will now test the submission of files and any pertinent communications. Thanks, Nader Ibrahim Process Quality Engineer [A red rectangle on a black background Description automatically generated] Phone: [phone], ext. 1448 Fax: [phone] E-Mail: [email] ________________________________ From: AOI Tech Support - US > Sent: Monday, February 2, 2026 2:56 PM To: Nader Ibrahim > Cc: [email] >; [email] >; Howard Cyker >; Olivia Pisacano >; [email] >; [email] > Subject: Re: Re: [EXTERNAL]RE: SynQor PO 96142 [Case: 1690704] CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hello Nader, you can paste the zip folder to desktop, once you run "db_config_install .bat" it will copy and paste the files to the right location. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Mon, 2 Feb at 1:53 PM , AOI Tech Support - US > wrote: Hello Nader, I'M available if you still need assistance. Please output the setting from the vDB tool, copy the zip folder to the machine, extract it and run it on the machine. Please see the attached screenshot for the reference. Please feel free to call me on my cell phone below. [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTQ4MjcwMzUzLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.-oC45dw8vv5mFL47aY4-Ki2eViNMQ4D43gnEOOR9Fv0] Best Regards [This is Saqib Toor's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Mon, 2 Feb at 1:32 PM , Nader Ibrahim > wrote: corrected the IP address mention below The only IP address change is for the VT-S10-0894 machine (newer AOI) and it changed from the following 10.1..43.205 to 10.10.43.205 Nader Ibrahim Process Quality Engineer [A red rectangle on a black background Description automatically generated] Phone: [phone], ext. 1448 Fax: [phone] E-Mail: [email] ________________________________ From: Nader Ibrahim > Sent: Monday, February 2, 2026 2:29 PM To: [email] >; [email] >; AOI Tech Support - US > Cc: [email] >; [email] >; Howard Cyker >; Olivia Pisacano > Subject: Re: [EXTERNAL]RE: SynQor PO 96142 FYI, regarding any change in settings that we had to perform so far. The only IP address change is for the VT-S10-0894 machine (newer AOI) and it changed from the following 10.1..43.205 to 10.10.43.205 As such I changed it to reflect the new address in the "inspection machine setting" window as seen below. [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTQ4MjY5Njc2LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.Jnwu0LzMTZQCbJ6vlPYZLp6U4m6yaucrMCtXzLlkmLA] I got the following message [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTQ4MjY5Njc3LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.gcRD8z1Yp_nXMKVxK38xh3PEH0eWkZF-gVrNgohPXmg] since we did not change anything as far as setting outputs. I did go to the application settings screen and hit the update botton. Before I hit update I ensured that both v-TS computers are off and any v-CA computers. Lastly, I went to the system monitoring setting and checked the status. Everything says "OK". Prior to updating the VT-S10-0894 IP in inspection settings, it had a "NG" status. now it says "OK". [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTQ4MjY5Njc4LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.3YrknIgskEEtOWTNCEd97khREBmGZVOP_I0zUqaXVzg] We are going to attempt to test the communication by running a panel through to see if the csv submissions are all working fine and I will provide an update. Please do let me know when someone from your team is available to talk to regarding checking all steps. Nader Ibrahim Process Quality Engineer [A red rectangle on a black background Description automatically generated] Phone: [phone], ext. 1448 Fax: [phone] E-Mail: [email] ________________________________ From: Nader Ibrahim > Sent: Monday, February 2, 2026 2:01 PM To: [email] >; Matthew Moore >; [email] > Cc: [email] >; [email] >; Howard Cyker >; Olivia Pisacano >; AOI Tech Support - US > Subject: Re: [EXTERNAL]RE: SynQor PO 96142 Hi Francisco, We currently have the newer AOI VT-S1080 machine that was moved to our new facility powered up. I am working with our IT Team to get the servers connected. After which, we will be performing the calibration with the manufacturer's plate. Can you please provide who from the OMRON Team I can connect with to start this calibration process? I anticipate that we will use this tomorrow morning. However, we do need the calibration plate for a separate issue as Jeremy recommended. Please see the email attached. The use of the plate to address the machine capture mismatch between our AOI OMRON Machine will be dependent on your team's suggestion. After Step 1 is done please advise what needs to be done for step 2 Lastly, we are wondering if someone is available to support me today regarding ensuring all the correct v-DB settings are in place. This will speed up the need for the calibration plate. Please let me know who I can call from the team if possible. Thanks, Nader Ibrahim Process Quality Engineer [A red rectangle on a black background Description automatically generated] Phone: [phone], ext. 1448 Fax: [phone] E-Mail: [email] ________________________________ From: [email] > Sent: Friday, January 30, 2026 3:14 PM To: Matthew Moore > Cc: [email] >; [email] >; Howard Cyker >; Nader Ibrahim >; Olivia Pisacano > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt I hoe you are doing well, I was wondering if you have a better visibility of when calibration would be required? thank you [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Francisco Villalpando / OEI Sent: Thursday, January 22, 2026 8:34 AM To: Matthew Moore > Cc: Max Fabiano / OEI >; Saqib Toor / OEI >; Howard Cyker >; Nader Ibrahim >; Olivia Pisacano > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hi Matt If you think you'll be able to calibrate the machine next week, I'd prefer you keep the Jigs instead of returning it to us. What day next week do you think the machine will be ready? [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Wednesday, January 21, 2026 3:10 PM To: Francisco Villalpando / OEI > Cc: Max Fabiano / OEI >; Saqib Toor / OEI >; Howard Cyker >; Nader Ibrahim >; Olivia Pisacano > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hey Francisco, I completely understand. We will ship this back to you now since we don’t have a firm date on when we will be able to use it. If we are ready next week, does that work with your schedule to send it back and schedule the remote calibration? How would you like me to ship it back? It is still packed in the box it came in, I just need to know what address and to whom I should address it. Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Monday, January 19, 2026 6:27 PM To: Matthew Moore > Cc: [email] ; [email] ; Howard Cyker >; Nader Ibrahim >; Olivia Pisacano > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt I understand , we can wait until Wednesday. If it turns out you’re unable to run the calibration then, I can look into sending the calibration plate I have over to Saqib for his upcoming installation. We do, however, need a firm date from SynQor so we can plan accordingly. Since calibration plates are Omron assets, we try to keep close track of where they are. At this point, I don’t have a strong justification to leave one at a customer site for an extended period, so if you end up needing it longer than expected, there may be additional costs involved for SynQor. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Monday, January 19, 2026 10:22 AM To: Francisco Villalpando / OEI > Cc: Max Fabiano / OEI >; Saqib Toor / OEI >; Howard Cyker >; Nader Ibrahim >; Olivia Pisacano > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hey Francisco, Unfortunately we have run into a snag with our setup in Salem, I have the plate but we haven’t been able to use it yet. We were hoping we’d be ready by Wednesday (but we were also hoping we’d be ready last week). Do we have time to wait until Wednesday and if we are unable to do it ship it back then? Also, if we ship it back to you, how soon would we be able to get it back to use it again? Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Monday, January 19, 2026 10:58 AM To: Matthew Moore > Cc: [email] ; [email] Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. HI Matt Could you please share the game plane to calibrate the AOI? Plate we sent you is used for installations and services and we need it back this week. Please help us to expedite the calibration. -Francisco [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Saqib Toor / OEI > Sent: Thursday, January 8, 2026 2:06 PM To: Francisco Villalpando / OEI >; Matthew Moore >; Max Fabiano / OEI > Subject: Re: [EXTERNAL]RE: SynQor PO 96142 Hi Matt, I shipped the cal plates and those should arrive on Monday AM. I included return slip in it as well and attaching it to this email. Please use the slip to return the box. Please let me know if you have any questions. Best Regards [This is Saqib Toor's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Francisco Villalpando / OEI > Sent: Tuesday, January 6, 2026 9:09 AM To: Matthew Moore >; Max Fabiano / OEI >; Saqib Toor / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hi Matt We will ship calibration plate later this week, regarding availability, Wednesday or Friday work for us. @Saqib Toor / OEI , please ship your S1080 calibration plate to the following address: SynQor, Inc. Attn: Matt Moore 155 Swanson Road Boxborough MA 01719 [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Monday, January 5, 2026 3:15 PM To: Francisco Villalpando / OEI >; Max Fabiano / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Will do, I just submitted it in our system, please send the calibration plate as soon as you can, shipping address is: SynQor, Inc. Attn: Matt Moore 155 Swanson Road Boxborough MA 01719 And is there availability later that week too? My hope is for Monday 1/12, but that might be a little aggressive, more likely later in that week we would be ready. Thanks! Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Monday, January 5, 2026 4:01 PM To: Matthew Moore >; [email] Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt Cal plate is ~20 by 15 inches and yes, we do have availability on Monday for remote calibration. Let me know when you have the PO and what is the shipping address. -Francisco [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Monday, January 5, 2026 12:36 PM To: Max Fabiano / OEI >; Francisco Villalpando / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hey Max/Francisco, We are preparing to move our equipment up this week, I’m about to submit the PO for this. How large is this calibration plate? I ask because I would prefer to ship it here to Boxborough and bring it up myself in my car than to ship it to Salem as we aren’t set up there to receive anything yet. Also, how is the availability for remote calibration looking for the next week of January 12? Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Tuesday, December 9, 2025 4:54 PM To: Matthew Moore >; [email] Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt, Please see quote attached for the remote calibration service. Francisco please confirm availability for the week of January 5th and coordinate with Matt to ship the cal plate in ahead of time. Thank you, Planned time off: December 22nd through January 1st [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Tuesday, December 9, 2025 12:42 PM To: Max Fabiano / OEI > Cc: Francisco Villalpando / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Sure we can have a call, but right now nothing has moved since Omron installed both machines here. We are planning to move 1 (the newest one) to Salem early January, the second will stay in Boxborough until late Feb or March and then move up to Salem. So right now I am thinking about that first machine we move, and how to get it up and running in Salem in early Jan. Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Tuesday, December 9, 2025 12:10 PM To: Matthew Moore > Cc: [email] Subject: Re: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt, So the newest machine did not move yet and you want to do both systems at the same time? Should we have a call to define current plan? Thanks, Max Fabiano Account Manager Omron Inspection Systems Direct: [phone] [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100 Hoffman Estates, IL 60169 automation.omron.com ________________________________ From: Matthew Moore > Sent: Tuesday, December 9, 2025 10:38:55 AM To: Max Fabiano / OEI > Cc: Francisco Villalpando / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hey Max, Just wanted to double check on this plan for the remote calibration of the first AOI machine we move to NH. We want to do that calibration in NH after moving, correct? If so, I think we are looking at the first or second week of January. Do we need to do anything now to make sure that calibration jig is available to ship then so we can do it and confirm Omron Eng availability? Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Tuesday, October 21, 2025 12:03 PM To: Matthew Moore > Cc: [email] Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt, The laser sensors are scheduled to leave the factory in Japan the week of December 8th. I am looking into what shipping method they will use (usually for single items it is AIR but I will confirm) so I can estimate arrival into our warehouse. We have had some bad experiences with machine moves that we were not involved with so here is what we recommend: * Move the newest machine to NH * Omron ships in calibration jigs * Omron to calibrate remotely * Cost of service + shipping both ways for jigs should be ~ $1K * Server can stay in MA but we do not recommend changing IP address of the machine If this cannot be avoided then we will need to also remote in to change it * January: second machine is moved to NH and laser sensors are delivered * Omron on site for: * Installation of second machine * Verification of 1st amchine moved * Instalaltion of laser sensors on both machines * Setup server in NH Let me know what you think. Thank you, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Tuesday, October 21, 2025 9:39 AM To: Max Fabiano / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hey Max, Do you have any update on these sensors shipping? I also am trying to figure out the best way to handle moving to NH and installing these sensors and minimize the number of times we need Omron support on-site. We plan to move the newest Omron machine to NH mid-December. For that move, do you think we need to have service on site? This machine will be part of our test line to qualify Salem operations, it won’t see high volume. Also, do you see any network/server issues we need to plan around for that? We are planning to keep the Omron server on-site in Boxborough until the full facility move sometime in January and would be relying on the connection between Salem and Boxborough, which I’m told should be great, but trying to have a plan B in case it is not. I imagine we will need to remap the IP addresses for the relocated machine at the very least. If we think that first machine can get by with our install and calibration and wait until the full facility move to have Omron on site to do full calibration and sensor install in January, that is what I am thinking would be best. Let me know your thoughts, I’m available all day if you want to call and discuss. Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Friday, September 5, 2025 4:16 PM To: Matthew Moore > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt, Please see quote attached. Let me know. Thank you, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Friday, September 5, 2025 6:55 AM To: Max Fabiano / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Thanks Max, can you quote what the charge would be for this second trip? I’ll discuss the options with the group and get back to you ASAP. Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Thursday, September 4, 2025 5:33 PM To: Matthew Moore > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt, API license has been provided so we are all set on that. The installation of the AOI and the two laser kits is supposed to be done in the same trip as quoted so we can come and install the AOI but to come back I would have to charge for the second trip. Sorry I didn’t know that the laser kit would be an issue. Also Francisco reminded me that when we come to install the second machine we will be upgrading the server so the machine install+server upgrade+laser stoppers was already pushing the time allocated. At this time, if I get the AOI shipped this week, we could do the installation the week of September 15th. Would then be ok with a separate charge for the second trip? Please confirm so I can initiate the shipping. Thank you, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Matthew Moore > Sent: Thursday, September 4, 2025 7:08 AM To: Max Fabiano / OEI > Subject: RE: [EXTERNAL]RE: SynQor PO 96142 Hey Max, No worries I am in the same boat! I just sent the signed NDA before I noticed this email from you so we should be all set there. I think we will take the machine as soon as possible, but ideally we wanted to have the laser stop kits installed during this machine install. If those aren’t shipping until later how should we handle that? How does the schedule for FSE to install the 2nd machine look right now? Thanks, Matt Moore Systems Integration Engineer SynQor ([phone] (x1016) From: [email] > Sent: Wednesday, September 3, 2025 5:25 PM To: Matthew Moore > Subject: [EXTERNAL]RE: SynQor PO 96142 CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Hi Matt, I have been meaning to call you to discuss this but time seems to be always get away from me so I will ask here: * These items are on hand and ready to ship * VTS1080V20U Machine * VFIASVCA VCA license * SMEMABLOCKSS530 Smema blocks * I need the attached NDA signed before I can ship this item * VFIASAPI API license * This item will be available to ship end of October * VZS1080V2G3139402 laser stopper kits Please let me know if you want me to ship the machine now. Thanks, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Max Fabiano / OEI Sent: Tuesday, August 26, 2025 4:54 PM To: 'Steven Couroupacis' >; Matthew Moore > Cc: Rahul Shivramkrishnan > Subject: RE: SynQor PO 96142 Hi Steven, PO received! Matt, (I hope that between the AE team and myself we have mentioned this at least once!) in order to provide the API license we need to have the attached NDA signed. This is a strange requirement specific to this license –beyond the NDA we already have in place- but we need to have this in order to supply the software and manual. Thank you, Planned Vacation Days: 8/28 - 8/29 [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Steven Couroupacis > Sent: Tuesday, August 26, 2025 4:57 PM To: Max Fabiano / OEI > Cc: Rahul Shivramkrishnan >; Matthew Moore > Subject: SynQor PO 96142 Hi Max, Please see attached and confirm PO 96142 and advise on dock dates. Best, Steven Couroupacis Supply Chain Operations [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTQ4MjY5Njc0LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.fSr0lbaM4H5LQvarbaMIqko3clLJIZO0H_KlNx97X00] 155 Swanson Road Boxborough, MA 01719-1316 Phone: [phone] ext. 1328 Email: [email] WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 1690704:2549832 1690704:2549832 1690704:2549832 1690704:2549832