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Ticket #1664745

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AOI US Closed

X-ray Source Interlock Error

CustomerNot indexed
CompanyNot indexed
Priority2
TypeAOI - Repair
UpdatedDec 29, 2025 at 7:23 PM
Thread2 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Dec 19, 2025 at 1:11 PM
Requester
Not indexed
Company
Not indexed
Last synced
May 19, 2026 at 1:25 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hello; We are receiving an X-ray Interlock Error on our XT-750 system when it tries warming up. Below is the error that comes up forcing us to shutdown the X-ray. Attached you will also find the Error Log Report. I've seen this error once before and to get past it, we had to wait entire day and the error went away. Is there anything we can do to expedite a fix for this? [email] Thank you, in advance, for your help with this! Joseph Cannella Senior SMT Process Engineer [LifeLens Logo] LifeLens Technologies, Inc. 1 Ivybrook Blvd., Suite 115 Ivyland, PA 18974 Cell: ([phone] [email] www.lifelenstech.com The information transmitted by this email is intended only for the person or entity to which it is addressed. This email may contain proprietary, business-confidential and/or privileged material. If you are not the intended recipient of this message, be aware that any use, review, retransmission, distribution, reproduction, or any action taken in reliance upon this message is strictly prohibited. If you received this in error, please contact the sender and delete the material from all computers. ________________________________ The information transmitted by this email is intended only for the person or entity to which it is addressed. This email may contain proprietary, business-confidential and/or privileged material. If you are not the intended recipient of this message, be aware that any use, review, retransmission, distribution, reproduction, or any action taken in reliance upon this message is strictly prohibited. If you received this in error, please contact the sender and delete the material from all computers.

Conversation

Engineer and customer thread

2 messages
  1. Omron Application Engineer Omron reply | Dec 19, 2025 at 3:44 PM
    Hello Joseph, The issue has been identified as one of two X-ray source interlock cables. Since reseating the cables did not work, the next step is to replace the cables. We will look into the stock situation and get back to you shortly. I am going to close this ticket from a troubleshooting standpoint. We will continue the conversation about part order and replacement with Max. Regards,
  2. Omron internal Private note | Dec 19, 2025 at 4:23 PM
    Private
    Subject: RE: X-ray Source Interlock Error [ AOI Case# 1664745] has been resolved. Description: Hello Joseph, Thank you for your recent inquiry. We’re pleased to inform you that your case 1664745 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Brian Andersen Your Omron AOI Technical Support Group