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Ticket #1782247

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AOI US Closed

RE: BAE Systems - Fort Wayne - Omron AXI

CustomerNot indexed
CompanyNot indexed
Priority1
TypeFYI-No Action Required
UpdatedJul 25, 2026 at 12:29 PM
Thread5 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Jun 2, 2026 at 11:26 AM
Requester
Not indexed
Company
Not indexed
Last synced
Aug 3, 2026 at 7:19 AM
Resolved
Jul 15, 2026 at 9:12 AM
Closed
Jul 23, 2026 at 12:27 PM
Tags
A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

There is not, that I'm aware of. It sounds like the lead acid battery inside the UPS is dead. Can you please check what the UPS LED message (Code) reads. From: Bowers, Samuel L (US) Sent: Tuesday, June 2, 2026 10:22 AM To: Ryan Morrow / OEI Cc: Cassoday, Nolan E (US) Subject: BAE Systems - Fort Wayne - Omron AXI Hi Ryan, We currently have an issue with our Omron AXI machine. When initiating a shutdown from within the AXI software, the AXI machine is cutting power to the PC before the OS can fully shutdown. Is there a way to adjust the timing to allow the OS to gracefully shutdown before the AXI machine cuts power to the PC? Thank You! Sam Bowers SPV II - IT Factory Support Enterprise Shared Services IT, BAE Systems, Inc. M: [phone] | E: [email] BAE Systems, 4250 Airport Expressway, Fort Wayne, Indiana 46809 www.baesystems.com Connect with BAE Systems: [email] [email] [email] [email] [email] [email] WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.

Conversation

Engineer and customer thread

5 messages
  1. Customer Customer reply | Jun 2, 2026 at 11:34 AM
    The UPS battery should be good. It was just replaced. We also replaced the CMOS battery within the last month. For the entire time I have been here the machine has cut power before the PC can finish shutting down.

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  2. Customer Customer reply | Jun 2, 2026 at 11:38 AM
    I'll take a look at UPS manual shortly and see if there is a setting on that side of things. Normally on the 750s the UPS shuts down pc a short time after windows shuts down PC, then the electrical panel about 80sec. later. Get Outlook for iOS ________________________________

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  3. Omron Application Engineer Omron reply | Jun 29, 2026 at 2:42 PM
    Hello Samuel, Nolan Please refer to attached manual, page 78. You will need to power off machine and take out a control board inside the UPS to change dip switch configuration, according to the manual you can add a delay before shut down UPS power, lets try with 60 seconds so your Switch configuration must be 1=OFF, 2= ON, 3 =ON Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
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  4. Customer Customer reply | Jun 30, 2026 at 1:53 PM
    Francisco, Thank you for the reply. The ticket may have duplicated when I replied to my own message on a follow up so I apologize about that. I have asked out our maintenance team to remove the UPS so we can update the dip switches. I will follow up once we have finished that. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States

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  5. Omron Application Engineer Omron reply | Jul 15, 2026 at 10:27 AM
    No sanitized conversation text indexed.