Ticket #1804031

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Rogers, Will : Francisco, What would be an estimated cost of a new replacement machine that is compatible with the new windows2025 server? Thanks, Will From: [email] Sent: Friday, May 8, 2026 1:22 PM To: Rogers, Will Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad ; [email] [email] Subject: RE: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Hi Will Attached you will find the general specifications for the RVS server software and hardware. As you may know, the RNS II system was discontinued in 2017, and Omron support and parts availability are guaranteed only up to seven years after the discontinuation notice. As a result, our support resources are very limited, and the only supported operating system for this platform is Windows Server 2008 R2. If you are planning to migrate the server hardware, we may be able to provide support as an exception; however, please be aware of these limitations. From: Rogers, Will Sent: Thursday, May 7, 2026 11:22 AM To: Max Fabiano / OEI Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad ; Francisco Villalpando / OEI ; AOISupport-US-A Subject: RE: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Max, No, I have not heard back regarding the RNS server requirements. As of right now, I don’t believe there are any plans in updating the AOI machine. If you would like to visit the facility, you are more than welcome. Just let us know closer to the time you are traveling. Thank you, Will Rogers [email] Sent: Thursday, May 7, 2026 9:15 AM To: Rogers, Will Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad [email] Subject: RE: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Hi Will, Please see quote attached. Did Tony help you with the RNS server information as well? By the way I am sure you know that the RNS platform has been discontinued around 15 years ago if not more so most spare replacement parts are no longer available and the capabilities we have today even with just the 2D AOI are far superior. Are there any plans to replace it? Please let me know if you would like me to provide any further details. In any case I do plan to come through Fort Wayne in the coming weeks so I’d love to stop by and meet you in person. Thank you, From: Rogers, Will Sent: Wednesday, May 6, 2026 4:05 PM To: AOISupport-US-A Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad ; Max Fabiano / OEI ; Francisco Villalpando / OEI Subject: RE: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Thank you. I have a quick question. What are the server requirements for the VT-RNS machines? Corporate IT is wanting us to get replace our old Windows2008 R2 server. Thanks, Will From: AOI Tech Support - US Sent: Wednesday, May 6, 2026 3:22 PM To: Rogers, Will Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad [email] [email] Subject: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Hello Will, Thanks for update, Omron will send you a quote for a VP5200 white calibration plate. Thanks, On Wed, 6 May at 1:54 PM, Rogers, Will wrote: Thanks for the information, Tony. I think we can get by with the current SPI, so could you go ahead and send me a quote for the white calibration plate. Hopefully that will fix our issue, but if not, we will follow up with you if an onsite service call is necessary. Thanks again for your support, Will From: AOI Tech Support - US Sent: Tuesday, May 5, 2026 4:32 PM To: Rogers, Will Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad Subject: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Hello Will, Attached are both calibration procedures for your review. The white plate calibration must be performed first so you would need to purchase a white plate from Omron. Yes, you can do the full calibration, but it does require white plate and the white plate lead times can be lengthy (up 16 weeks). If things can be delayed until then, Omron can send you a quote for just plate, your existing height plate can be used for second part of calibration. If the plate lead time is longer than ideal, we can quote for Onsite service, along with a white plate for future use. Please advise best option for you. Thanks, On Tue, 5 May at 3:05 PM, Rogers, Will wrote: We will only be calibrating the VP5200L-V. Could you send us the procedure to see if it’s something that we can do ourselves? If you feel we can do the calibration, could you quote us for the 2 plates, and we can go from there. Otherwise give us a quote for the onsite visit. Thanks, Will From: AOI Tech Support - US Sent: Tuesday, May 5, 2026 1:10 PM To: Rogers, Will Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad Subject: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Hello Will, The white calibration plate will be needed, and possible a theta correction plate if required. Omron will get you a quote soon, are you looking to get one or all multiple machines calibrated? Thanks, On Tue, 5 May at 11:57 AM, Rogers, Will wrote: If we can calibrate it ourselves with the plate, would it be possible to just order the white calibration plate? Thanks again, Will From: Rogers, Will Sent: Tuesday, May 5, 2026 12:48 PM To: 'AOI Tech Support - US' Cc: Hohe, Chris ; Ritter, Chuck ; Jones, Desmond Rashad Subject: RE: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Tony, Yes, we tried a few different older backups that we had, but all of them had the same results. We will need to get a quote for the SPI service with calibration. We were lucky to have an older VP5200 onsite still that we put it in line temporary replacement until we can get the VP5200L-V running correctly again. Thank you, Will From: AOI Tech Support - US Sent: Monday, May 4, 2026 4:39 PM To: Rogers, Will Subject: [External] Re: VP5200L-V support? (1000+ paste failures/warnings) [Case: 1760407] Hello Will, It's very unlikely that you have a white plate, I remember back in the UTEC days, and you didn't have one then. The backups you had from two years ago. You no longer have those? If you have an entire vpv backup, rename the old vpv folder vpv_old and copy over the backup vpv. You can copy the vpv6000.ini file from original to new vpv folder to copy output paths. If no backup or backup doesn't work, Omron will provide Carrier a quote for onsite service of you SPI machine, including calibration. At this time, I am unsure of resource availability but we will work with you to get an Engineer onsite as soon as possible. Thanks, On Mon, 4 May at 2:34 PM, Rogers, Will wrote: Tony, I looked through our cabinet but didn’t find a white plate. Do you have an image of what the white plate would look like to see if it’s something I recognize. Before doing the calibration, I created a backup of the D:\VP-V folder and over-wrote the folder with the backup files we had from about 2 years ago. When doing the calibration it was with the older files already, and we don’t have another backup any older that I know of. How do we go about setting up an onsite service visit and what’s the earliest we would be able to get some one here? Thanks again, Will 1760407:2549832 1760407:2549832 1760407:2549832 WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING!This is an email from an external party. 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