Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 35 pts
Top KB document 10 pts
Supporting cases 4 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
vp5200l-v support 1000 paste failures ticket server
Previous cases
1
Past case
Moderate
#1804031 VP5200L-V support? (1000+ paste failures/warnings) from locked ticket:1760407
Matched in subject, ticket text, conversation: vp5200l-v, support, 1000, paste, failures
VP5200L-V support? (1000+ paste failures/warnings) from locked ticket:1760407 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Rogers, Will : Francisco, What would be an estimated cost of a new replacement machin...
Raw retrieval score 71
2
Past case
Weak
#1834348 VP5200L-V support? (1000+ paste failures/warnings) from locked ticket:1760407
Matched in subject, ticket text: vp5200l-v, support, 1000, paste, failures
VP5200L-V support? (1000+ paste failures/warnings) from locked ticket:1760407 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Rogers, Will : Good morning. We received the white calibration plate yesterday with a...
Raw retrieval score 42
3
Past case
Weak
#1760407 VP5200L-V support? (1000+ paste failures/warnings)
Matched in subject, ticket text, conversation: vp5200l-v, support, 1000, paste, failures
VP5200L-V support? (1000+ paste failures/warnings) Good afternoon, We began having an issue with our CKD VP5200L-V about 3 weeks ago getting a lot of failures. We tried adjusting some light settings, and it seemed to get better but now it is a lot worse. I'm n...
Raw retrieval score 39
Knowledge base
1
KB guidance
Weak
Quick Reference: vCA `GetOkImage` Return Code `-1000`
kb/30_quick_reference/vca-getokimage-return-code-1000.md | support, 1000, failures, server
# Quick Reference: vCA `GetOkImage` Return Code `-1000`
## Purpose
Use this when vCA, InspectionResultManager, or REST image service logs repeatedly show `GetOkImage` failures with `Return Code=-1000`.
## Log Pattern
```text
InspectionResultManager,...,Err...
Raw retrieval score 10
2
KB guidance
Weak
Customer Template: vCA `GetOkImage` Return Code `-1000`
kb/90_templates/customer-vca-getokimage-return-code-1000-template.md | 1000, server
# Customer Template: vCA `GetOkImage` Return Code `-1000`
Hello <customer>,
We reviewed the vCA image-service log entries. The errors show that vCA is failing while trying to retrieve specific image files for an inspection result:
```text
GetOkImage
Return...
Raw retrieval score 8
3
KB guidance
Weak
SQL Server Express Instance / Port Alignment For AXI
kb/30_quick_reference/sql-server-express-instance-port-alignment.md | failures, server
# SQL Server Express Instance / Port Alignment For AXI
## Purpose
Use this when AXI, RVS-X, Bittrace, or MachineLogger behavior suggests SQL Server connectivity delays, connection refused errors, or incorrect database target.
## Common Risk
The software ma...
Raw retrieval score 8
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: medium (49/100)
Reason: Matched vp5200l-v, support, 1000, paste, failures, ticket, server; top ticket #1804031 scored 71; top KB match scored 10.
Similar historical tickets:
- #1804031: VP5200L-V support? (1000+ paste failures/warnings) from locked ticket:1760407 (score 71) - https://omronelectronicsllc.freshdesk.com/a/tickets/1804031
- #1834348: VP5200L-V support? (1000+ paste failures/warnings) from locked ticket:1760407 (score 42) - https://omronelectronicsllc.freshdesk.com/a/tickets/1834348
- #1760407: VP5200L-V support? (1000+ paste failures/warnings) (score 39) - https://omronelectronicsllc.freshdesk.com/a/tickets/1760407
Relevant KB docs:
- Quick Reference: vCA `GetOkImage` Return Code `-1000` (kb/30_quick_reference/vca-getokimage-return-code-1000.md, score 10)
- Customer Template: vCA `GetOkImage` Return Code `-1000` (kb/90_templates/customer-vca-getokimage-return-code-1000-template.md, score 8)
- SQL Server Express Instance / Port Alignment For AXI (kb/30_quick_reference/sql-server-express-instance-port-alignment.md, score 8)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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