Ticket #1814780 | Omron Freshdesk Assist

AOI US Closed

AXI Server Specs for VT-X750

CustomerCassoday, Nolan E (US)

CompanyNot indexed

Priority2

TypeFYI-No Action Required

UpdatedAug 10, 2026 at 1:23 PM

Thread9 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Jul 16, 2026 at 9:35 AM
Requester: Cassoday, Nolan E (US) <nolan.cassoday@baesystems.us>
Company: Not indexed
Last synced: Aug 10, 2026 at 1:35 PM
Resolved: Jul 31, 2026 at 8:36 AM
Closed: Aug 8, 2026 at 12:24 PM
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

Hello Omron Team, We are doing our preparation for out new VT-X750 AXI machine that was purchased this year. Currently we are looking to confirm what specs needed for the new machine. Is this something you can provide, please. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States

Conversation

Engineer and customer thread

9 messages

Francisco Villalpando Omron reply | Jul 16, 2026 at 2:27 PM

Hello Nolan, This is our specification considering you are planning to connect only one machine. Any other question please let m know DS Server AXI Server OS Windows Server 2022 Standard 64 Bits DB Microsoft SQL Express 2022 / Microsoft SQL Manager Installed by Omron Processor/Virtual Processor Intel Xeon 6353P 8C 2.7GHz/ / 8 cores or more RAM 32 Storage 8 Partitions C:100GB D: Remaining RAID 10 or company Standard Network 1 x Gigabit or more IP address Fixed IP Ports 445 (TCP) Protocol SMB 9400 (TCP) , 9000 (TCP), 9500(TCP), 9515 (TCP),9420 (TCP),8090 (TCP),3000(TCP) 3001(TCP),5432 (TCP) Protocol http Firewall Disabled Windows User User rvs (or defined by user) Password rvs (Recommended) Or defined by user *13 Characters length or less -Local user with Administrator rights -log as service privileges and no password expiration) File Sharing Capability YES (UNC) Domain No Domain, only after software installation and validation Framework / Midleware Microsoft .Net 3.5 Microsoft .Net 4.8 Microsoft MSMQ Microsoft VC ++ 2010 Java 8u412 Tomcat 9.0.91 Folders exempt from antivirus scans: C:\Program Files x86\Omron C:\Program Files x86\RVS_Apl300 Backups To be done by user Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
Customer Customer reply | Jul 16, 2026 at 2:42 PM

Francisco, Thank you for the reply! I know IT would like to do a virtual server for this new machine (as well as move the old server from physical to virtual but that is a separate conversation). The minimum specs translate to using a virtual server as well, correct? My apologies that I forgot to include this in the initial ask. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States
Francisco Villalpando Omron reply | Jul 16, 2026 at 5:46 PM

Hello Nolan, Yes, this includes a virtual machine as well. If storage capacity is a concern, you could initially allocate the same amount of storage currently available on your existing X700 server. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
Customer Customer reply | Jul 17, 2026 at 8:36 AM

Perfect. Thank you very much!
Francisco Villalpando Omron reply | Jul 17, 2026 at 11:13 AM

Hello Nolan, When do you anticipate the server and facilities will be ready for the machine installation? I’d like to reserve a tentative date in our schedule. Do you have a timeframe in mind? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
Customer Customer reply | Jul 17, 2026 at 11:19 AM

Francisco, Adding Cydney Huey who is helping with getting that coordinated. We have a meeting scheduled for next week Monday to get those details ironed out hopefully for the timeframe for the Omron team to arrive. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States
Customer Customer reply | Jul 17, 2026 at 11:27 AM

The server will be ready any time you need it. Matthew Lewis Systems Admin Sr. – IT Factory Support VCP-DCV, MCSA, Security+ Information Technology BAE Systems, Inc. M: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana, 46809 www.baesystems.com Connect with BAE Systems: [email] [email] [email] [email] [email] [email]

6 tiny or repeated images hidden.
Francisco Villalpando Omron reply | Jul 17, 2026 at 11:43 AM

Hello Nolan and Matt I believe we are still waiting for some Dell hardware, with an estimated delivery date of August 10. The computers are taking longer than expected, so I will tentatively schedule the installation for the week of August 17 and programming training for the week of August 24. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
Omron Application Engineer Omron reply | Jul 31, 2026 at 10:26 AM

No sanitized conversation text indexed.

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case17 pts

Previous cases

1 Past case Weak
#1637035 Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine)
Matched in subject, ticket text, conversation: axi, vt-x750, machine, email, phone

Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) Hi Omron Team, Serial No : [phone] Model: V-X750 I hope you are doing well. I would like to get some brief information regarding saving 3D X-ray images on the VT-X750 (CT AXI Machine)...
Raw retrieval score 34
2 Past case Weak
#1643515 OMRON | VT-X750 CT AXI Machine Support
Matched in subject, ticket text, conversation: axi, vt-x750, machine, email, phone

OMRON | VT-X750 CT AXI Machine Support Hello Technical Support Team, I hope you are doing well today. Thomas from Sypris Electronics (copied on this email) is experiencing an initialization error with code (5.1.3.2927) on his VT-X750 CT. Your kind support woul...
Raw retrieval score 32
3 Past case Weak
#1673516 Machine Down - XRY user log-in
Matched in subject, ticket text, conversation: machine, user, vt-x750, email, phone

Machine Down - XRY user log-in We have a XRY down currently for not being able to log-in to the user. We have tried to power cycle the PC as well as taking off network to log-in locally neither of which resolved out issue. What should out next steps be? Model...
Raw retrieval score 31

Knowledge base

1 KB guidance Moderate
SQL Server Express Instance / Port Alignment For AXI
kb/30_quick_reference/sql-server-express-instance-port-alignment.md | axi, server, vt-x750, tcp, machine

# SQL Server Express Instance / Port Alignment For AXI ## Purpose Use this when AXI, RVS-X, Bittrace, or MachineLogger behavior suggests SQL Server connectivity delays, connection refused errors, or incorrect database target. ## Common Risk The software ma...
Raw retrieval score 16
2 KB guidance Weak
Quick Reference: VT-X750 MachineLogger Delay Checks
kb/30_quick_reference/vtx750-machinelogger-delay-checks.md | axi, server, vt-x750, tcp, machine

# Quick Reference: VT-X750 MachineLogger Delay Checks ## When To Use Use this when VT-X750 has a delay after X-ray completes, especially if the board waits before exiting or the cycle appears stuck after image acquisition. ## Key Log Files Common AXI log f...
Raw retrieval score 15
3 KB guidance Weak
Customer Explanation: AXI Server Output Folder Wording
kb/50_customer_explanations/axi-server-output-folder-wording.md | axi, server, vt-x750

# Customer Explanation: AXI Server Output Folder Wording ## Short Version For VT-X750 / VT-X850 systems, reviewed inspection data is stored on the AXI server shared data folder, not in a separate local `PostReview` folder. RVS-X review stations read and writ...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (33/100)
Reason: Matched axi, server, specs, vt-x750, email, tcp, phone, machine, user; top ticket #1637035 scored 34; top KB match scored 16.

Similar historical tickets:
- #1637035: Inquiry About Saving and Viewing 3D X-ray Images on VT-X750 (CT AXI Machine) (score 34) - https://omronelectronicsllc.freshdesk.com/a/tickets/1637035
- #1643515: OMRON | VT-X750 CT AXI Machine Support (score 32) - https://omronelectronicsllc.freshdesk.com/a/tickets/1643515
- #1673516: Machine Down - XRY user log-in (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1673516

Relevant KB docs:
- SQL Server Express Instance / Port Alignment For AXI (kb/30_quick_reference/sql-server-express-instance-port-alignment.md, score 16)
- Quick Reference: VT-X750 MachineLogger Delay Checks (kb/30_quick_reference/vtx750-machinelogger-delay-checks.md, score 15)
- Customer Explanation: AXI Server Output Folder Wording (kb/50_customer_explanations/axi-server-output-folder-wording.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1814780 AXI Server Specs for VT-X750

Customer Cassoday, Nolan E (US)

Company Not indexed

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