AOI support workspace

Ticket #1767931

Review 0 Freshdesk Dashboard
AOI US Closed

FW: (EXTERNAL - Non Basler Source)

CustomerNot indexed
CompanyNot indexed
Priority2
TypeAOI - Troubleshooting
UpdatedMay 23, 2026 at 10:24 PM
Thread11 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
May 13, 2026 at 2:44 PM
Requester
Not indexed
Company
Not indexed
Last synced
Aug 3, 2026 at 1:49 AM
Resolved
May 13, 2026 at 5:43 PM
Closed
May 21, 2026 at 9:27 PM
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

Good afternoon Folks, We are continuously getting the below error on our Machine, however we are not finding any frays on the belts. We are unsure of where the sensors that are being reference in the error are actually located. Please advise on how we can get this error resolved as it is now popping up after every board we scan. Thank you, Beth Elizabeth Billups SMT Manufacturing Engineer Tech Basler Electric Company 204 Highland Drive Taylor, TX 76574-1811 United States Phone: +[phone] Fax: +[phone] Email: [email] www.basler.com CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use. From: Norman Wilson Sent: Wednesday, May 13, 2026 1:37 PM To: Elizabeth Billups Subject: FW: (EXTERNAL - Non Basler Source) Norman Wilson ​​​​ Manufacturing Engineer CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use. From: Norman Wilson > Sent: Wednesday, May 13, 2026 1:36 PM To: Norman Wilson > Subject: (EXTERNAL - Non Basler Source) EXTERNAL EMAIL - Non Basler Source: Please use proper judgement and caution before opening attachments, clicking links, or responding to this email. [IMG_4151.jpg] Sent from my iPhone

Conversation

Engineer and customer thread

11 messages
  1. Omron Application Engineer Omron reply | May 13, 2026 at 2:48 PM
    Hello Elizabeth, Please check for any obstructions near either the entrance side or exit side of AOI. There are a set of sensors at either end, make sure nothing is blocking sensors. Also, manually crank the rail width to around 100mm . Thanks,
    freshdesk-inline-150161648795.png
    freshdesk-inline-150161648795.png
  2. Customer Customer reply | May 13, 2026 at 3:08 PM
    Please advise on how to manually crank the rail width. Thank you Elizabeth Billups SMT Manufacturing Engineer Tech Basler Electric Company 204 Highland Drive Taylor, TX 76574-1811 United States Phone: +[phone] Fax: +[phone] Email: [email] www.basler.com CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use.

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  3. Omron Application Engineer Omron reply | May 13, 2026 at 3:14 PM
    Hello Elizabeth, If I am correct this issue is on a S530, if so open front door, on front fixed rail side near front of AOI you will see a knob that will allow manual adjustment. Is error always for load and unload side? Thanks,
    freshdesk-inline-150161653347.png
    freshdesk-inline-150161653347.png
  4. Customer Customer reply | May 13, 2026 at 3:32 PM
    Yes, it is always for load and unload side. I did the manual adjustment and did not find anything blocking the sensors. Below is a picture of the amplifier readings we have now that the rail width has be set to 100mm. Are these the correct unobstructed readings? [IMG_4152.jpg] Thanks, Elizabeth Billups SMT Manufacturing Engineer Tech Basler Electric Company 204 Highland Drive Taylor, TX 76574-1811 United States Phone: +[phone] Fax: +[phone] Email: [email] www.basler.com CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use.
    freshdesk-inline-150161656565.png
    freshdesk-inline-150161656565.png

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  5. Omron Application Engineer Omron reply | May 13, 2026 at 3:40 PM
    Hello Elizabeth, The amplifiers states look correct at this width. Please initialize the AOI, monitor rail position at time of error, are rails moving when error happens or does error occur only when belts are turning? Thanks,
    freshdesk-inline-150161657582.png
    freshdesk-inline-150161657582.png
  6. Customer Customer reply | May 13, 2026 at 4:14 PM
    The error only happens when the belts are moving regardless of the width of the rails. We have run multiple different width boards over the past couple of weeks. And no error during rail width change. We initially found some frays on the belts and we cut them off. We haven’t seen any new frays. Elizabeth Billups SMT Manufacturing Engineer Tech Basler Electric Company 204 Highland Drive Taylor, TX 76574-1811 United States Phone: +[phone] Fax: +[phone] Email: [email] www.basler.com CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use.

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  7. Customer Customer reply | May 13, 2026 at 4:27 PM
    I did a shut down and restart. And got an error [IMG_4153.jpg] There is something funky going on. Elizabeth Billups SMT Manufacturing Engineer Tech Basler Electric Company 204 Highland Drive Taylor, TX 76574-1811 United States Phone: +[phone] Fax: +[phone] Email: [email] www.basler.com CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use.
    freshdesk-inline-150161665591.png
    freshdesk-inline-150161665591.png

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  8. Omron Application Engineer Omron reply | May 13, 2026 at 4:42 PM
    Hello Elizabeth, Power off. I strongly believe there is something on belt causing error, likely an unseen fray. Make sure to check front fixed rail side as well as movable rail belt. Look for ones spraying from sides of belts, Thanks,
    freshdesk-inline-150161667918.png
    freshdesk-inline-150161667918.png
  9. Customer Customer reply | May 13, 2026 at 5:35 PM
    Found the frays, we were only looking at the side of the belt that faced the rail gap, not the side facing rail. We now know better. ☺ Thank you for all the help. Regards, Beth Elizabeth Billups SMT Manufacturing Engineer Tech Basler Electric Company 204 Highland Drive Taylor, TX 76574-1811 United States Phone: +[phone] Fax: +[phone] Email: [email] www.basler.com CONFIDENTIALITY NOTICE: This message may include confidential and/or legally protected information and is intended solely for the use of its intended recipient(s). If you are not the intended recipient, any distribution or copying of this message (including any attachments) is strictly prohibited. If you are not the intended recipient, please delete it (including any attachments) from your system without copying or forwarding it, and notify the sender of the error by reply e-mail. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it would be received, it is the responsibility of the recipient to ensure that the e-mail is virus free and no responsibility is accepted by Basler Electric Company for any damage or loss arising from its use.

    3 tiny or repeated images hidden.

  10. Omron Application Engineer Omron reply | May 13, 2026 at 5:43 PM
    Hello Elizabeth, Thats great news, glad to hear system is back online. Thanks,
    freshdesk-inline-150161675376.png
    freshdesk-inline-150161675376.png
  11. Omron Application Engineer Omron reply | May 13, 2026 at 7:24 PM
    No sanitized conversation text indexed.