A - AOI CASE ACK SP, A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED
Current case
Customer issue
Buen dia, Me pueden apoyar con una AOI que me marca un error constante terminacion 0006. Que solo permite reiniciar la maquina, no deja reiniciar ni nada. Adjunto los logs del equipo Best regards / Saludos [cid:eafb3e48-cb14-47cc-8d32-466b71e4ae4a] Antonio Posada Test Engineer Volex Inc Tijuana, B.C. -- Antonio Posada Test Engineer Volex de Mexico Av 32 Sur, No. 8950, Tijuana, Baja California, 22116 T: +52 [phone] M: F: E: [email] W: http://www.volex.com/ This email and its attachments contain confidential and/or legally privileged information, intended only for the named recipient(s). If you have received this email in error, please notify the sender immediately, delete it, and do not read, copy, or distribute its contents. The contents of this email may be subject to applicable export control laws and regulations. It is the recipient's responsibility to ensure that any onward transmission, disclosure, or use complies with such laws and that information is not shared without appropriate authorization. The Volex group complies with all relevant global import and export control laws and regulations. Volex group companies are located worldwide, including the UK, US, EU, China, Mexico, Türkiye, India, Vietnam, and Indonesia. Accordingly, potential or current customers and suppliers should exercise care when sending export-controlled information to any Volex entity or employee by ensuring the release of such information is authorized. Information subject to U.S. export controls under the EAR, ITAR, or other such regulations should not be provided to U.S. entities within the Volex group unless it has been expressly authorized to be exported to the recipient by the cognizant U.S. regulatory body via a license or license exception/exemption Nothing in this email or any attachments shall be construed as a legally binding offer, acceptance, or agreement unless explicitly stated otherwise in a separate written agreement. All email communications are subject to contract. Volex accepts no liability for any damage caused by any virus transmitted by this email.
Conversation
Engineer and customer thread
5 messages
OA
Omron Application EngineerOmron reply | Jun 30, 2026 at 6:37 PM
Hola Antonio, ¿tendrás alguna imagen del error? en los logs aparecen errores de conexion, de transferencia. Best Regards Rubén Domínguez Application Engineer Inspection System Direct: +52 33.1410.8053 | [email] Omron Mexico Blvd. Miguel de Cervantes Saavedra 169, 1st Floor | Granada | Miguel Hidalgo | Mexico City, CDMX 11520, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
Hola Antonio, Ya pudieron resolver el problema? ese error se refiere a conexion a base de datos el equipo no tiene acceso a ala base o ala red. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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CustomerCustomer reply | Jul 3, 2026 at 11:17 AM
Hola Juan Aun no se resuelve, el problema es que no esta corriendo por el momento la linea. Esta es la imagen del error. El problema es que no me permite hacer un recovery del error. Esto paso aproximadamente 6 veces en un dia [cid:334af0cd-7916-4939-bd25-25ff13c333e2] Best Regards AP ________________________________
OA
Omron Application EngineerOmron reply | Jul 17, 2026 at 11:51 AM
Buen día Antonio Hemos visto ese error cuando hay diferencias en las IP Address. Puedes verificar que la IP Address de la maquina coincida con la IP address declarada para esa maquina en el vDBtool? Saludos Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.